Luke Thorpe Email & Phone Number

Sydney, NSW, AU

Wollongong, New South Wales, Australia

• Provided effective level one support to the community for all service requests, including incident diagnosis,troubleshooting, and accurate recording of calls received and resolution activities.
• Provided technical support for standard desktop environment and other services such as email, data storage, printing andother core applications.
• Ensured accurate and timely logging of incidents and requests and reported any reoccurring issues to appropriate IMTS.teams for investigation.
• Escalated request tickets that required specialized knowledge or resources in a timely manner.
• Explored opportunities and made recommendations that contribute to the continuous improvement for service delivery.
• Participated in team meetings, learning forums and share information with team members.

Australia

• Particiapted in the Cyber Health Clinic which provided training and assessment from GuardWare.
• Conducted comprehensive cyber risk assessments for SMEs.
• Delivered risk mitigation plans tailored to individual business needs.
• Provided expert consultations on identified vulnerabilities, offering actionable paths to improvement.
• Engaged with clients to promote cybersecurity best practices.
• Collaborated with a team of professionals to ensure businesses receive top-tier advice and strategies.

Adelaide, South Australia, Australia

• Progressed and prepared applications to obtain licences and permits required for space activities and monitored compliance with existing licences and permits.
• Prepared for meetings with regulators, stakeholders and customers.
• Performed Legal research and analysis, including comparatives.
• Prepared file notes and memorandums.
• Contributed to policy analysis and law reform.
• Worked in a team of non-lawyers, particularly with engineers, to overcome legal and technical challenges regarding space activities.