• Provided effective level one support to the community for all service requests, including incident diagnosis,troubleshooting, and accurate recording of calls received and resolution activities.• Provided technical support for standard desktop environment and other services such as email, data storage, printing andother core applications.• Ensured accurate and timely logging of incidents and requests and reported any reoccurring issues to appropriate IMTS.teams for investigation.• Escalated request tickets that required specialized knowledge or resources in a timely manner.• Explored opportunities and made recommendations that contribute to the continuous improvement for service delivery.• Participated in team meetings, learning forums and share information with team members.• Documented IT related issues and solutions within knowledge base.

• Particiapted in the Cyber Health Clinic which provided training and assessment from GuardWare.• Conducted comprehensive cyber risk assessments for SMEs.• Delivered risk mitigation plans tailored to individual business needs.• Provided expert consultations on identified vulnerabilities, offering actionable paths to improvement.• Engaged with clients to promote cybersecurity best practices.• Collaborated with a team of professionals to ensure businesses receive top-tier advice and strategies.

• Progressed and prepared applications to obtain licences and permits required for space activities and monitored compliance with existing licences and permits.• Prepared for meetings with regulators, stakeholders and customers.• Performed Legal research and analysis, including comparatives.• Prepared file notes and memorandums.• Contributed to policy analysis and law reform.• Worked in a team of non-lawyers, particularly with engineers, to overcome legal and technical challenges regarding space activities.