Luke Tipa
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Luke Tipa Email & Phone Number

Human Centred Design Lead at Auckland Transport at Auckland Transport
Location: Auckland, Auckland, New Zealand 8 work roles
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Current company
Auckland Transport
Role
Human Centred Design Lead at Auckland Transport
Location
Auckland, Auckland, New Zealand
Company size
1693 employees

Who is Luke Tipa? Overview

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Quick answer

Luke Tipa is listed as Human Centred Design Lead at Auckland Transport at Auckland Transport, a company with 1693 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Luke Tipa.

Luke Tipa previously worked as Human Centred Design Lead at Auckland Transport and Senior Customer Experience Designer at Auckland Transport.

Company email context

Email format at Auckland Transport

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Auckland Transport

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Profile bio

About Luke Tipa

I have spent over 15 years focused on customers, both directly in customer service roles and indirectly while working with teams and processes that shape customer experiences. Over this time, I have developed a passion for customer experience: for identifying real human needs and motivations, and for using these insights to design experiences that deliver tangible benefits for customers and businesses.

Current workplace

Luke Tipa's current company

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Auckland Transport
Auckland Transport
Human Centred Design Lead at Auckland Transport
auckland, auckland, new zealand
Website
at.govt.nz
Employees
1693
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8 roles · 22 years

Luke Tipa work experience

A career timeline built from the work history available for this profile.

Human Centred Design Lead

Current
Auckland Transport

Auckland, New Zealand

Mar 2024 - Present

Senior Customer Experience Designer

Auckland Transport

Auckland, New Zealand

Aug 2022 - Mar 2024

Customer Experience Designer

Vodafone New Zealand
  • Use of human-centred design (Design Thinking) tools and methodologies
  • Planning and execution of qualitative and quantitative customer research
  • Interpretation of design research outputs into meaningful insights
  • Communication and presentation of research insights and design artefacts to stakeholders
  • Planning and facilitation of cross-functional, co-creative workshops
  • Support of design processes from discovery to delivery
Mar 2017 - Aug 2022

Experience Lead

Vodafone New Zealand

Auckland, New Zealand

  • Co-ordination of change management activities driven by marketing campaigns and new product launches to customer-facing Contact Centre, Retail and Telesales teams.
Oct 2016 - Mar 2017

Process Specialist

Vodafone New Zealand

Auckland, New Zealand

  • Delivery of small-to-medium process improvement initiatives, and support of large process improvement initiatives, to Business and Consumer Contact Centre teams.
Jan 2015 - Oct 2016

Complaint Lead

Vodafone New Zealand

Auckland, New Zealand

  • Management and root-cause analysis of escalated and high-risk customer service complaints, liaising with both internal teams and external network operators.
Nov 2012 - Jan 2015

Customer Experience Consultant

Telstraclear

Auckland, New Zealand

2011 - 2012 ~1 yr

Sales & Service Representative

Telstraclear

Christchurch, Canterbury, New Zealand

2004 - 2011 ~7 yrs
Team & coworkers

Colleagues at Auckland Transport

Other employees you can reach at at.govt.nz. View company contacts for 1693 employees →

VW Vallary Wilmshurst Vallary Wilmshurst Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → SB Salma Bhikoo Salma Bhikoo Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → EH Ellie Huang Ellie Huang Colleague at Auckland Transport New Zealand, New Zealand View → SR Sharon Richards Sharon Richards Colleague at Auckland Transport Auckland, New Zealand, New Zealand View → GS Gavin Scott Gavin Scott Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → SK Sione Kengike Sione Kengike Colleague at Auckland Transport Auckland, New Zealand, New Zealand View → SC Sky Cap Sky Cap Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → FM Fiona Mohan Fiona Mohan Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → CS Callyn Sheldon Callyn Sheldon Colleague at Auckland Transport New Zealand, New Zealand View → BS Biserka Stetic Biserka Stetic Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View →
FAQ

Frequently asked questions about Luke Tipa

Quick answers generated from the profile data available on this page.

What company does Luke Tipa work for?

Luke Tipa works for Auckland Transport.

What is Luke Tipa's role at Auckland Transport?

Luke Tipa is listed as Human Centred Design Lead at Auckland Transport at Auckland Transport.

Where is Luke Tipa based?

Luke Tipa is based in Auckland, Auckland, New Zealand while working with Auckland Transport.

What companies has Luke Tipa worked for?

Luke Tipa has worked for Auckland Transport, Vodafone New Zealand, and Telstraclear.

Who are Luke Tipa's colleagues at Auckland Transport?

Luke Tipa's colleagues at Auckland Transport include Vallary Wilmshurst, Salma Bhikoo, Ellie Huang, Sharon Richards, and Gavin Scott.

How can I contact Luke Tipa?

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