Luke Yarborough Email & Phone Number

Charlotte, Nc, Us

Hilton Garden Inn Gastonia

Holiday Inn Express & Suites, Charlotte Airport

Candlewood Suites, Columbia - Ft. Jackson

Holiday Inn Express & Suites, Richburg

- Master Recruiter: recruited, interviewed, hired, trained, and retained- Trained and communicated company safety rules and regulations, service expectations, and IHG Brand standards- Accounts Payables: used declining spreadsheet to stay within monthly budgets- Scheduling: used CPOR spreadsheet to stay within monthly budgets- Accounts Receivables, Operations Budget, and Revenue Management

Hampton Inn On The Lake At Harbison

- Master Recruiter: recruited, interviewed, hired, trained, and retained- Trained and communicated company safety rules and regulations, service expectations, and Hampton Brand standards- Accounts Payables: used declining spreadsheet to stay within monthly budgets- Scheduling: used CPOR spreadsheet to stay within monthly budgets- Accounts Receivables, Segment Budget, Operations Budget, and Revenue Management- Assisted with Sales Coordinator responsibilities including group reservations and meeting room rentals when needed- Responsible for all hotel operations during a period of three months, being without a General Manager, for a period during my first six months of Assistant General Manager.- Managed an award-winning team of over 30 members- Received Outstanding inspection rating throughout entire time of employment- Consistently ranked within top 10% of Hampton Brand- Maintained #1 ranking on TripAdvisor- Achieved top service scores- Provided excellent customer service along with beautiful guest rooms- Maintained all required Hampton Brand Standards- Managed and oversaw all aspects of the property including, but not limited to Revenue Management, Accounts Receivables, Accounts Payables, Budgeting and Flow Through.- Sales Pro certified, GRO certified, Rate & Inventory certified, CPR Certified, TIPS certified

Hampton Inn On The Lake At Harbison

- Ensured that every guest received excellent service- Acted as Manager on Duty during nights and weekends- Ensured that the front desk ran smoothly and helped register guests- Helped as needed in other departments- Handled several management duties. These included processing Hilton Honors, emailing guests in response to SALT surveys, ordering and purchasing front desk supplies, completing daily reports, and making deposits- OnQ certified

Hampton Inn On The Lake At Harbison