Lukasz Dziomdziora Email & Phone Number

Poland

Poland

London | Krakow

Post the successful sale of Meritum to Atech Cloud, I established this boutique consulting brand as a platform for delivering IT & business services to clients in the EMEA region:■ www.kolomolo.com - Cloud/DevOps consultancy with delivery sites in Krakow, Stockholm and Sydney. The objective of this engagement was the delivery of Strategy Workshops to the Leadership Team. The output of the work was a 3yr Business Strategy Document and an outline of supporting GoToMarket plan.■ www.office-samurai.com - an RPA/AI consultancy delivering services to large enterprises across EMEA. The initial scope of work included a series of business workshops with one of the Co-Founders. The objective of this engagmenent was the review of the company's capabilities, service offering & pricing models and competitve market analysis in the context of its UK expansion aspirations. The work then pivoted to planning and execution of a UK growth plan under an interim UK Country Manager role.

London And Krakow

As a co-founder of Meritum, I helped establish and grow a boutique Microsoft Cloud technology firm specializing in project and managed service delivery across Microsoft 365, Azure, and Security domains. Our core value proposition targeted organizations with 50-1,000 seats, primarily within the London insurance market. My role encompassed presales, hands-on technical delivery, and the development of core business functions. I led both Managed and Professional Services teams, regularly driving double-digit growth before Meritum was aquired by Atech Cloud in 2023.■ Responsible for Client and Senior Stakeholder engagement (CxO, MD level)■ Formed and led highly-skilled and efficient teams of 15 Project & Managed Services professionals with a nearshore delivery capability in Krakow■ Involved in planning, execution and oversight of project engagements in line with Meritums PMO Process (hybrid Prince2 and Agile based)Chaired Project and Service governance meetings■ Designed Microsoft Cloud service packages including Managed M365, M365 Healthcheck & Remediation, Azure BCDR Managed Service etc■ Developed strong business and technical documentation authoring skills: Solution Proposals, SoWs, Project Governance documentation, Service Design & Review Decks etc

London

• Providing Citrix expertise to the Managed Services Technical Team, responsible for planning and execution of Citrix “health checks” and remediation work for XenApp/XenDesktop customers

Hatfield, Uk

• member of the Infrastructure Simplification Project at Affinity Water Limited working on a migration of Hosted Desktop and Application Citrix XenApp 6.5 farms into Amazon Cloud (AWS) and upgrade to XenApp 7.6. Tasked with building and configuring of the new Citrix Infrastructure and migrating applications, providing Citrix expertise to the Migration Team when necessary.• Citrix SME for the EUC Healthcheck engagement at Direct Line Group involved in root cause analysis of "top 3" issues with their Citrix Desktop.

London Blackfriars

• an internal project resource working with an external consultancy on the delivery of the XenDesktop 7.1 upgrade programme. Involved in the full project cycle from Business Discovery and Design Workshops through to the post-migration support phase). Solution sized for 6500 users, Citrix Hosted Shared Desktop delivered from 4 DataCenters in Europe and Asia to 28 offices worldwide.• member of the Service Improvement workstream tasked investigation of some critical performance problems with XenApp 6 infrastructure and evaluation of the latest product offerings from Citrix. Delivered Proof of Concept environments for XenApp 6.5, XenDesktop 7.x, Citrix Provsioning Services 7.x, Citrix ShareFile and Appsense DataNow• a member of the Printing Taskforce which designed and implemented a printing infrastructure consolidation/upgrade for 28 offices worldwide using a combination of Citrix UPD and manufacturers' Universal Print Drivers in XenApp 6.

London, United Kingdom

• a dedicated Citrix Support Consultant at Freshfields Bruckhaus Derigner law firm working directly with the CIO, COO, Programme Manager and the firm's Parnters in London, Paris and Brussels with the goal of identifying and addressing critical performance and functionality related defects during the Business Pilot phase of the IT Infrastructure Centralization Programme.• Working individually and as a member of the Dell's technical team performing root cause analysis, developing fixes, transfering the knowledge to the regional IT teams and working closely with the VIPs to help them better understand the benefits and the changes in the user experience introduced by the new centralized IT platform.The solution designed to support the firm's 6000 users worldwide was based on Citrix XenApp 6.0, vSphere 4.5 hosts, Citrix XenDesktop 5 , Citrix Edgesight 5.6,Provisioning Server 5.6SP3, Netscaler and Appsense Environment Manager 8.1/8.3

Edinburgh, United Kingdom

Member of a team of architects working on the Royal Bank of Scotland Desktop Transformation Programme to design and implement Fujitsu VCS solution - 350+ XenApp 6/XenApp 5 physical and virtual server infrastructure to support the bank’s 55000 employees in the UK. • Designing various Citrix based environments including XenApp 6 Production Management Farm, Smart Auditor and Merchandising Server, authoring and reviewing the relevant Low Level Designs.• Citrix Provisioning Services Tech lead – responsible for the development and provisioning 300+ Windows 2008 R2 SP1/XenApp6 and Windows 2003 SP3/XenApp5 application servers, Zone Data Collectors, Citrix Web interfaces and XML Brokers• Member of the 3rd Line Support Team aggressively resolving high complexity incidents and problem records

Working on a project designated to deliver Citrix-based application delivery infrastructure to the Thompson Reuters 22000 employees worldwide:* Prepared and delivered a number of training sessions on Citrix solution for Fujitsu's Global Service Desk (Lisbon and Kuala Lumpur), Satyam technical teams (India) and Service Delivery Managers in EMEA, AMER and APAC.* Participated in the design of the ITIL alligned Citrix Support Model and relevant Support Call Flows for Fujitsu's Global Service Desk, authoring KB articles, troubleshooting and user guides* Technical Implementer of the solution as per Citrix High and Low Level Design documents* Resolver for Citrix related defects identified in Release Testing cycles

• Major Incidence Response – a member of the 3rd line Escalation Team taking the ownership of high severity incidents within IT infrastructure • Problem resolution - root cause analysis followed by raising fixing changes and their implementation

Incident and Problem Management (ITIL based organization):• Major Incidence Response – a member of the 3rd line Escalation Team taking the ownership of high severity incidents within IT infrastructure • Technical escalation point for Citrix related incidents• Problem resolution - root cause analysis followed by raising fixing changes and their implementation• Service Improvements – identifying areas for improvements in the managed infrastructure• Liaison with 4th level support (Microsoft and Citrix Premium Support)Project and Change Delivery:• Project Implementation (50 servers+) – system integration, Windows/Citrix server builds, application deployment, live proving etc• Documentation production – including server builds, end user guides and troubleshooting documents for all levels of support• Operational and User Acceptance Testing including technical documentation review and final sign off • Change Management – raising requests for changes, testing, presenting to CAB and final implementation and sign off.

Team Leadership• Effective leader of the outsourced technical support team of 10 within the local and remote Service Desk environment - all levels of support• Motivated individual that can drive the team forward and motivate others• Coordinator of the tasks and activities for the team, providing assistance and support when necessaryIncident, Problem and Change Management (ITIL based IT organization)• Technical escalation point for high severity incidents• Problem root cause analysis and permanent fix implementation• Author and approver of technical documentation and Requests for Change• Initiator of improvements to the services, processes and documentation• Liaison with 3rd parties (including 4th level MS Premier Support)

Project and Change Delivery:• Project Implementation (20 servers+ projects) – system integration, Windows/Citrix server builds, application deployment, live proving etc• Operational and User Acceptance Testing including technical documentation review and final sign off • Change Management – raising requests for changes, testing, presenting to CAB and final implementation and sign off.Incident and Problem Management (ITIL/MOF based organization):• Major Incidence Response – a member of the 3rd line Escalation Team taking the ownership of high severity incidents in Citrix infrastructure.Also liaison with 4th level support (Subjec Matter Experts and Vendor Support)• Problem resolution within the Windows/Citrix infrastructure - root cause analysis followed by raising fixing changes and their implementation

Technical Support• 3rd line support - Provided the highest level of application and server support services in heterogeneous Wintel/Citrix environment• Participated in On Call rota – providing efficient support as senior escalation for all customers’ issues out of business hours.Service/Incident Management• Made Technical Service Desk Supervisor (15 support staff) to ensure the Incident Management best practices are adhered to • Participated in Service Review Meetings, compiled Major Incident Reports and procedures as well as relevant sections of Service Delivery Reports.• Made the Secondary Technical Account Manager for two biggest customers, becoming a technical escalation point for the IT Boards and the support teams

It Director | Cio Academy, Computer/Information Technology Administration And Management, Certificate Of Completion

Top Manager | Ceo Academy, Business, Management, Marketing, And Related Support Services, Certificate Of Completion

Msc, Economics

• Master’s Degree in Economics – Politechnika Radomska • MA Thesis: “The impact of Microsoft Certification Program on the quality of IT.