Lukasz Dziomdziora Email & Phone Number

Poland

London | Krakow

Post the successful sale of Meritum to Atech Cloud, I established this boutique consulting brand as a platform for delivering IT & business services to clients in the EMEA region:■ www.kolomolo.com - Cloud/DevOps consultancy with delivery sites in Krakow, Stockholm and Sydney. The objective of this engagement was the delivery of Strategy Workshops to the.

London And Krakow

As a co-founder of Meritum, I helped establish and grow a boutique Microsoft Cloud technology firm specializing in project and managed service delivery across Microsoft 365, Azure, and Security domains. Our core value proposition targeted organizations with 50-1,000 seats, primarily within the London insurance market. My role encompassed presales, hands-on.

London

• Providing Citrix expertise to the Managed Services Technical Team, responsible for planning and execution of Citrix “health checks” and remediation work for XenApp/XenDesktop customers

Hatfield, UK

• member of the Infrastructure Simplification Project at Affinity Water Limited working on a migration of Hosted Desktop and Application Citrix XenApp 6.5 farms into Amazon Cloud (AWS) and upgrade to XenApp 7.6. Tasked.
• Citrix SME for the EUC Healthcheck engagement at Direct Line Group involved in root cause analysis of "top 3" issues with their Citrix Desktop.

London Blackfriars

• an internal project resource working with an external consultancy on the delivery of the XenDesktop 7.1 upgrade programme. Involved in the full project cycle from Business Discovery and Design Workshops through to the.
• member of the Service Improvement workstream tasked investigation of some critical performance problems with XenApp 6 infrastructure and evaluation of the latest product offerings from Citrix. Delivered Proof of.
• a member of the Printing Taskforce which designed and implemented a printing infrastructure consolidation/upgrade for 28 offices worldwide using a combination of Citrix UPD and manufacturers' Universal Print Drivers in.

London, United Kingdom

• a dedicated Citrix Support Consultant at Freshfields Bruckhaus Derigner law firm working directly with the CIO, COO, Programme Manager and the firm's Parnters in London, Paris and Brussels with the goal of identifying.
• Working individually and as a member of the Dell's technical team performing root cause analysis, developing fixes, transfering the knowledge to the regional IT teams and working closely with the VIPs to help them.

Edinburgh, United Kingdom

• Member of a team of architects working on the Royal Bank of Scotland Desktop Transformation Programme to design and implement Fujitsu VCS solution - 350+ XenApp 6/XenApp 5 physical and virtual server infrastructure to.
• Designing various Citrix based environments including XenApp 6 Production Management Farm, Smart Auditor and Merchandising Server, authoring and reviewing the relevant Low Level Designs.
• Citrix Provisioning Services Tech lead – responsible for the development and provisioning 300+ Windows 2008 R2 SP1/XenApp6 and Windows 2003 SP3/XenApp5 application servers, Zone Data Collectors, Citrix Web interfaces.
• Member of the 3rd Line Support Team aggressively resolving high complexity incidents and problem records

Working on a project designated to deliver Citrix-based application delivery infrastructure to the Thompson Reuters 22000 employees worldwide:* Prepared and delivered a number of training sessions on Citrix solution for Fujitsu's Global Service Desk (Lisbon and Kuala Lumpur), Satyam technical teams (India) and Service Delivery Managers in EMEA, AMER and.

• Major Incidence Response – a member of the 3rd line Escalation Team taking the ownership of high severity incidents within IT infrastructure
• Problem resolution - root cause analysis followed by raising fixing changes and their implementation

• Incident and Problem Management (ITIL based organization):
• Major Incidence Response – a member of the 3rd line Escalation Team taking the ownership of high severity incidents within IT infrastructure
• Technical escalation point for Citrix related incidents
• Problem resolution - root cause analysis followed by raising fixing changes and their implementation
• Service Improvements – identifying areas for improvements in the managed infrastructure
• Liaison with 4th level support (Microsoft and Citrix Premium Support)Project and Change Delivery:

• Team Leadership
• Effective leader of the outsourced technical support team of 10 within the local and remote Service Desk environment - all levels of support
• Motivated individual that can drive the team forward and motivate others
• Coordinator of the tasks and activities for the team, providing assistance and support when necessaryIncident, Problem and Change Management (ITIL based IT organization)
• Technical escalation point for high severity incidents
• Problem root cause analysis and permanent fix implementation

• Project and Change Delivery:
• Project Implementation (20 servers+ projects) – system integration, Windows/Citrix server builds, application deployment, live proving etc
• Operational and User Acceptance Testing including technical documentation review and final sign off
• Change Management – raising requests for changes, testing, presenting to CAB and final implementation and sign off.Incident and Problem Management (ITIL/MOF based organization):
• Major Incidence Response – a member of the 3rd line Escalation Team taking the ownership of high severity incidents in Citrix infrastructure.Also liaison with 4th level support (Subjec Matter Experts and Vendor Support)
• Problem resolution within the Windows/Citrix infrastructure - root cause analysis followed by raising fixing changes and their implementation

• Technical Support
• 3rd line support - Provided the highest level of application and server support services in heterogeneous Wintel/Citrix environment
• Participated in On Call rota – providing efficient support as senior escalation for all customers’ issues out of business hours.Service/Incident Management
• Made Technical Service Desk Supervisor (15 support staff) to ensure the Incident Management best practices are adhered to
• Participated in Service Review Meetings, compiled Major Incident Reports and procedures as well as relevant sections of Service Delivery Reports.
• Made the Secondary Technical Account Manager for two biggest customers, becoming a technical escalation point for the IT Boards and the support teams

It Director | Cio Academy, Computer/Information Technology Administration And Management, Certificate Of Completion

Top Manager | Ceo Academy, Business, Management, Marketing, And Related Support Services, Certificate Of Completion

Msc, Economics

• Master’s Degree in Economics – Politechnika Radomska • MA Thesis: “The impact of Microsoft Certification Program on the quality of IT.