Luke Vang Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

- Supervise and lead a team of 9 Call Center Associates, handling all routed donor inquiries and complaints too difficult to manage, managing employee birthdays/celebrations/anniversaries and 1 on 1's, and being an example of servant leadership- Lead and support external company projects, including Century College Continuing Education contracting and The Receptionist- Communicate and collaborate between the Contact Management Center, other Innovative Blood Resources (IBR) departments, and the New York Blood Center Enterprise- Provide exceptional customer service to all donors and volunteers- Handle all orphaned and ineligible donor appointments by gathering database lists- Receive, respond to, and diffuse all inbound emailed donor inquires, complaints, and reactions- Network external inquiries and complaints to internal departments to seek resolution

St Paul, Minnesota, United States

- Utilized effective communication and product management skills to coordinate over 630 individuals with rare blood types to donate their blood to bill, sell, and ship to 6 vendors globally- Demonstrated high adaptability by constantly working in both an office setting and production floor setting. Also demonstrated high level of responsibility by taking on managerial duties on a daily basis- Professionally and respectfully communicated internally with various departments and individuals within the enterprise, and externally with the different vendors, buyers and donors- Increased the Reagent Donor Program by over 3% within less than a year- Effectively and efficiently managed time to complete a variety of major and minor duties, ranging from physically taking apart returned blood boxes to coordinating a new, rare donors’ blood donation while keeping the vendor updated in real time- Worked closely with the Accounting Department to submit checks and to ensure donors are paid in a timely manner. Also worked closely with various other Laboratory Departments, Donation Sites, and Collection Areas to ensure blood units are processed correctly, paying high attention to detail regarding every step of the Reagent donation process- Was a dedicated team player who helped to strengthen and encourage the Reagent team up while also helping to enforce the already strong abilities within the team

Oakdale, Minnesota, United States

- Demonstrated exceptional communication skills with Supervisors, Process Engineers, Electrical Engineers, Program Managers and Planners, and Technicians- Performed exceptional work handling, assembling, testing, and shipping over 800+ jobs through 100+ customers, always keeping in mind the quality, quantity and deadlines of jobs- Became skilled very quickly with the company computer software programs AEGIS and CMS- Showed adaptability working in several departments on the production floor including Hand Assembly, Test, Shipping, Depanel, Component Prep, Through Hole and Warehouse

Master Of Arts - Ma, Philanthropy And Developement

Bachelor Of Arts - Ba, Mass Communication/Media Studies

I am a proud University of Minnesota Twin Cities graduate, graduating with my BA in Mass Communications a semester earlier than my.