Luke V. work email
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Luke V. personal email
*** NOT seeking alternative employment, or new contracts currently ***I have over 10 years Cisco telephony and network support experience. I hold Cisco CCIE Collaboration status (CCIE #53488) and currently work for BT IT Services (formerly BT iNet), focussing on Cisco Unified Communication technologies for a large number of customers’ enterprise Cisco UC solutions. I have a particular interest in Cisco Collaboration and contact centre technologies, and am always looking to expand my existing skills.My primary technical skillset is:o Cisco Unified Communications Manager & Expresso Cisco Unity Connection & Expresso Cisco Unified Contact Centre Expresso Cisco L2/L3 Routing & Switchingo Cisco 28xx/29xx series CUBE & Voice Gatewayso ISDN / SIP Trunkso Cisco UCS C Series ServersGood understanding of voice protocols e.g. SIP, Q931, H323, MGCPGood understanding of Wireshark/Packet Sniffing of both voice and data technologiesMy current professional certifications include:o Cisco Certified Internetworking Expert Collaboration CCIE Collaboration #53488o Cisco Certified Network Professional Voice CCNP-Voice (formerly CCVP)o Cisco Certified Network Associate Voice CCNA-Voiceo Cisco Certified Network Associate CCNAo Current SC Security Clearance
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DirectorSpry Care Apr 2019 - PresentBristol, England, United Kingdom -
Contract Uc ConsultantSimplify Networks Limited Sep 2018 - Apr 2019Bristol, England, United Kingdom -
Network Consulting EngineerNationwide Building Society Jul 2018 - Oct 2018Swindon, United KingdomUC Consultant at Nationwide Building Society -
Network Consulting EngineerCisco Nov 2016 - Jun 2018United KingdomContract role as a Network Consulting Engineer (NCE) working for Cisco Systems. -
Senior Uc Support EngineerIt Services – Bt Apr 2013 - Nov 2016Bristol, United KingdomI resolve high priority and escalated problems for a varied customer base; specifically focussing on, Cisco Call Manager, Contact Centre Express, Gateways/CUBEs and related technical VoIP platforms. This is a naturally reactive environment where excellent customer facing skills are essential. I have held ‘Lead Technical Engineer’ duties for several large national enterprise clients, which involves reviewing Low Level Designs (LLD) for new projects, creating further documentation where necessary and acting as a focal point for the project transition into the support team.I also design and perform training for my BT colleagues. Most recently I custom designed and delivered a 4 day internal hands-on technical training course focusing on Cisco Voice Gateway & CUBE technologies. -
Uc Support Engineer (Contract)Telefónica Uk Feb 2013 - Apr 2013Slough, United KingdomWith Telefonica only recently forming their “O2 Unify” business, I was employed on a fixed term contract to assist the business towards its end goals around their new IP telephony support infrastructure. -
Uc Support Engineer2E2 Jan 2010 - Feb 2013Reading, United KingdomI worked in a team responsible for supporting Cisco UC implementations for over 200 customers. The primary focus of this role was resolving issues with Cisco Unified Communications Manager, but also involved working with co-resident technologies such as Contact Centre Enterprise. I participated with both project and installation work when required. In one instance I performed a Cluster wide CUCM upgrade (publisher + 8 subscribers) for a London Borough. On numerous occasions I worked under extremely pressurised situations. One example was a major issue with a leading bank’s MGCP gateways and respective ISDN communications with the local Telco provider. I progressed this 24x7 over the weekend, to ensure a satisfactory resolution for the customer before 9am Monday. In May 2012 I was promoted to a UC field engineer role. This significantly increased the amount of customer site project and technical investigation work I performed for our customer base. Unfortunately 2e2 became unexpectedly insolvent in February 2013. -
Uc Support EngineerTouchbase Oct 2008 - Nov 2009In this role I supported a broad number of clients worldwide, from our London based office, specialising in Cisco unified communications. This involved resolving a wide range UC Communications Manager (v3-7, but mainly v6.x), Unity, Presence and IPCC (ICM) issues, as well as writing documentation to assist others within the company. During this time I expanded upon my CCNA knowledge by obtaining my full 'CCNA Voice' certification. -
Senior Systems SpecialistNationwide Building Society Sep 2004 - Oct 2008I commenced employment as a voice network trainee after passing the Society’s stringent multiple stage interview process. The focus of this work was to resolve telephony faults (legacy PBX and Cisco UCM / IPCC) for our administrative offices and 5 main call centre sites throughout the UK. It also involved data (specifically LAN) investigation and work. I was one of only 2 trainees promoted to a systems specialist within an 18 month period.In 2006 I achieved the role of senior systems specialist, working between the voice support and ‘network management’ teams. This role involved identifying shortcomings within the voice alerting infrastructure and documenting recommended solutions before implementing them. I also performed project work, such as a large re-design of the main non-geographic service delivery IVR numbers into Nationwide's call centres utilising BT Inbound Architect.
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Desktop Support TechnicianAtkins Jun 2003 - Sep 2004Previous to the society I worked for WS Atkins in a small team of 6-8 people as a 1st & 2nd line desktop support engineer supporting Swindon Borough Council's infrastructure. Our support team supported a user base of 2500 people utilising over 100 applications across multiple sites and we primarily looked after the desktops & printers.
Luke V. Skills
Luke V. Education Details
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New College SwindonBusiness Information Technologies Computing -
Warminster Boarding School
Frequently Asked Questions about Luke V.
What company does Luke V. work for?
Luke V. works for Spry Care
What is Luke V.'s role at the current company?
Luke V.'s current role is Director at Spry Care.
What is Luke V.'s email address?
Luke V.'s email address is lu****@****ail.com
What schools did Luke V. attend?
Luke V. attended New College Swindon, Warminster Boarding School.
What skills is Luke V. known for?
Luke V. has skills like Firewalls, Cisco Technologies, Ccnp, Data Center, Ccvp, Itil, Voip, Cisco Call Manager, H.323, Software Installation, Networking, Network Design.
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Luke V. F. Griffiths
Table Office Assistant Clerk & Co-Ordination Unit Support Officer | Contact Officer | Mscecon Politics And Public Policy 2022 | Dysgwr Cymraeg | 🏳️🌈 🏳️⚧️ 🏴Gilfach Goch
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