• Develop leads and relationships with existing and prospective clients;• Market the business both online and offline;• Manage the administrative tasks and financial requirements;• Develop contracts and close sales;• Develop and maintain websites and projects;• Cross sell other services;• Provide professional web design and web development services;Key Achievements• Secured full contracted work from subcontracting position• Expanded services into different areas and promoted growth• Developed a more substantial brand• Coached businesses on improving their operations and presence• Launched CSS3Genie.com• Launched an online group for web developers and designers• Guest Lecturers at the University of Northampton• Featured article in Northampton business magazine• Provided web design and development for multiple businesses and organisations

Within this role, the original requirements were to list products so that they can be listed on the contractor’s website. However due to my skill set, I very quickly took on other roles leaving the original role requirements only being 5% of my tasks. My responsibilities extended to managing Office 365, Exchange, server management, data syncs, feed management, office IT management, software development, SQL, website design, social media marketing, SEO, etc

• Liaise with clients over the phone, email, and in meetings;• Develop new and existing websites and email marketing campaigns;• Manage file servers and databases;• Develop custom software to fit client and project requirements;• Coach team with regards to technical skills and tasks;• Expand range of services we offer and technologies used;• Create and complete new web design and development projects for new and existing clients;Key Achievements• Worked directly with GEMCSU (NHS) and received appraisal• Developed custom software winning two premiership rugby club contracts value at several hundred thousand pounds• Introduced WordPress to technology portfolio• Increased the web design portfolio• Expanded the services offered with custom web development for bespoke systems

• Manage staff during peak periods;• Conduct stock assessments and alterations;• Maintain health and safety compliance;• Maintain high quality assurance;• Front facing customer supporter;• Engage in marketing activities;Key Achievements• Regularly achieved maximum capacity• Clean authoritative and organisational records

• Engage in training and retraining of staff;• Produce and administer the website and its custom design;• Work closely with suppliers;• Adapt and developer Point Of Sale solutions, both online and offline;Key Achievements• Brought new software to the company• Taught and developed staff• Revamped the design of the website and developed the methods and services they use

• Receive inbound calls from customers;• Input and access delicate information;• Encourage customers to invest in an extended warranty for their item;• Cross-sell on every call;• Meet targets (conversion, sales, quality, focused sales, etc.);• Objection Handle;• Comply with the Data Protection Act (1998);• Comply with FSA regulations. • Assist with customer enquiries and provide guidance using the webKey Achievements• Achieved high customer satisfaction• Met numerous targets frequently• Scored highly on TNQs• Often thanked by customers in official letters to the head office