Luke Wehner Email & Phone Number

Pittsburgh, Pa, Us

Allentown, Pennsylvania, Us

• Oversaw the successful delivery of services to clients ensuring that projects are completed on time, within scope, and budget. • Lead, mentored and managed team of IT professionals to foster a collaborative and high-performing environment • Acted as the primary point of contacts for our clients, building and maintaining strong relationships and ensuring high levels of customer satisfaction• Responsible for creation and facilitation of SOW’s. MSA’s, Agreements and Contracts for IT service offerings• Implemented and optimized service delivery processes and methodologies to improve efficiency and quality of service to our clients• Ensured all service delivery adheres to agreed SLA’s and managing any necessary escalation • Oversaw financial aspects of the vertical including budgeting, forecasting and ensuring profitability of contracted services• Responsible for identifying potential risks and developing mitigation strategies to ensure uninterrupted service• Provide regular reports to senior management on service delivery performance, challenges and opportunities. • Responsible for facilitating compliance related tasks

Allentown, Pennsylvania, Us

• Build and maintain relationships with client management and executive level employees• First point of contact for on-site contractors • Integral in the composition of defining projects.• Assisted in marketing and launching an IT development and training program• Work with client management to define project, goals and client expectations. • Ensuring proper execution of deliverable projects for our clients• Responsible for layoff, contractor termination and exit interviews

Allentown, Pennsylvania, Us

• Full cycle recruiting from sourcing to placement of contract and full-time IT staff within highly competitive, low margin, large volume account to include Junior and Senior level Project Managers, Business Analysts, Programmer Analysts, Developers, Quality Assurance Analysts, Architects, etc. • Mentor, train and assign requirements for two Jr. level recruiters in recruiting basics and best practices• Manage and assign requirements for an offshore recruiting team • Average 3+ placements per month• Develop and maintain relationships with client managers, potential contractors and current contractors to ensure client and contractor satisfaction, gain advance notice on up-coming requirements, and gather referrals• Partner with client management, HR, and IT staff to qualify and define requirements and garner feedback on recruiting and contractor performance• Prioritize requirements based on client need, strength of qualification and potential profit • Source and screen local and national talent via job boards, referrals, internal database and social networking• Maintain pipeline of active candidates through regular email and phone contact • Match potential candidates to appropriate openings and pre-sell them to client based on their qualifications and strengths• Negotiate contractor salary based on client bill rate, desired profit percentage, and contractor needs• Coordinate submittal and interview processes• Maintain contact with contractors throughout hiring process, pre-employment screening, relocation and start• Developed college Internship and Co-Op program with Harrisburg University• Assisted in launching a diversity and inclusion program in Pittsburgh with the Neurodiverse Solutions program with Highmark Health

Pittsburgh, Pa, Us

Worked up to 60 hours a weekProvided emergency care and treatment Assisted in in-service training of lifeguardsPresent professional appearance and attitude

Maintained employee filing system Prepared new hire paperwork and employee filesScreened incoming applicants Contacted and scheduled in-person interviews for qualified applicantsPrepared and mailed rejection and job offer lettersMaintained and updated I-9 Employment Eligibility Verification forms