Luke Wills-Pollard Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

Ensure that day-to-day business operations run smoothly with the goal of controlling costsand providing a high-quality experience to guestsIs responsible for managing the daily operations of our restaurant, including the selection,development, and performance management of employeesPropose and assist with developing promotions and new initiatives, not limited to beverage, marketing, food, sales incentives, cultural activities, etcAssist in purchasing appropriate supplies and manage inventories according to budgetAssist in facilitating training programs and sales fociSuggest, brainstorm, and aid in the creation or implementation of new sales initiativesMonitor actual and projected sales and operations on a daily basisMaintain operations by preparing policies and standard operating procedures; implement production, productivity, quality, andpatron-service standards; determine and implement system improvements and controlsAssist in the mapping of inventory management through specified software.Control and maintain food and beverage costs as per company COGS goalsBack up anecdotal feedback with data-driven analyticsPresent new ideas and suggestions using analyzed historical data

Key Biscayne, Florida, United States

During my time at the Ritz-Carlton I;• Effectively communicate product knowledge of over 200 different Spirits, Beer and Wines to guests• Own guests opportunities to ensure their needs and wants are achieved• Track and report daily KPI's and inventory of the department to management• Train 6 new and current employees on Ritz-Carlton BSA standards and operations• Interact with guests to create a warm and personalized environment

Bradenton, Florida, United States

During my time at Motorworks Brewery I;• Displayed energy and vitality in performing daily responsibilities to drive sales while maintaining 30-45 customers’ expectations• Maintained knowledge of food, liquor, and nearly 30 rotating craft beer taps• Enforced alcoholic beverage regulation, food safety, and customers safety through effective communication and social perceptiveness• Assisted the manager with onboarding of new hires, including training 10 full-time employees, maintaining stock, and delegating daily tasks• Analyzed POS data and KPIs to ensure economical utilization of employees and inventory• Developed resourceful solutions to increase employee efficiency• Delegated daily tasks and oversaw daily operation

Orlando, Florida Area

During my time at Zenwise Health I;• Created and implemented a marketing campaign to post daily content and grow audience interaction• Utilized content management software to plan and organize content on 14 social media accounts• Effectively communicated with other departments to ensure the success of department goals and the marketing campaign• Analyze Social Media KPIs to understand community engagement • Assisted with implementing an ambassador program for the Zesty Paws products• Interacted with company ambassadors to ensure community engagement

Orlando, Florida Area

During my time and Publix Supermarkets I;• Identified and resolved operational issues to ensure financial records are correct• Utilized problem-solving skills and decision making to address customer complaints within Publix policy• Tracked and recorded department expenses through Publix accounting software• Managed Customer service staff to delegate daily and weekly tasks• Volunteered and created a charity campaign to raise over $5,000 for the March of Dimes

United States

Orlando, Florida Area

Continually develop a prestigious program of professional development that is designed to prepare an exclusive group of brothers to become future leaders for any business arena. Using business tools that foster hands-on learning with companies, brothers are exposed to the latest business practices and techniques in their specific field of study.

Orlando, Florida

- Coach 23 students to become successful business professionals through conducting mock interviews, critiquing their resumes, improving their public speaking abilities, as well as challenging their soft skills such as their interpersonal skills and problem-solving abilities.- Motivate the students to continually develop themselves and complete the 7 week process.

Bradenton, Florida, United States

Bradenton, Florida, United States

Bachelor Of Science In Business Administration, Business Administration And Management, General

Activities and Societies: Delta Sigma Pi Knight-ThonMinor in Hospitality

Associate'S Degree