Luke Purcell
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Luke Purcell Email & Phone Number

Customer Success | Dropbox Specialist | Business Optimiser | Tinkerer of things at Dropbox
Location: Sydney, New South Wales, Australia 7 work roles 2 schools
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Current company
Role
Customer Success | Dropbox Specialist | Business Optimiser | Tinkerer of things
Location
Sydney, New South Wales, Australia

Who is Luke Purcell? Overview

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Luke Purcell is listed as Customer Success | Dropbox Specialist | Business Optimiser | Tinkerer of things at Dropbox, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Luke Purcell.

Luke Purcell previously worked as Principal Customer Success Manager at Dropbox and Senior Customer Success Manager at Dropbox. Luke Purcell holds Executive Masters Of Business Administration (Emba), Business Administration, Management And Operations from University Of Technology Sydney.

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Email format at Dropbox

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Dropbox

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Profile bio

About Luke Purcell

Making enterprise customers and key partners successful on Dropbox ⛅️ 🏆

Current workplace

Luke Purcell's current company

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Dropbox
Dropbox
Customer Success | Dropbox Specialist | Business Optimiser | Tinkerer of things
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7 roles

Luke Purcell work experience

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Principal Customer Success Manager

Current

San Francisco, California, US

Maximising customer value, growth and retention across the largest and most complex media, tech, banking/finance and university customers within the APAC region - channel and direct

Sep 2021 - Present

Senior Customer Success Manager

San Francisco, California, US

Supporting enterprise customers and key channel partners focused on engagement, deploy, grow, retain motions. Standardising CS enablement, processes and onboarding globally

Feb 2021 - Sep 2021

Technical Architect - Customer Success

San Francisco, California, US

Establishing the technical architecture function in ANZ region.Operations refinements, data insights/analysis and reporting to identify churn risks and other shifts in trends to guide strategic engagements with customers.Driving global alignment in Technical Architecture discipline and customer success processes, tools, reporting etc. Management of.

Oct 2018 - Feb 2021

Team Leader - Cba Ba Center Of Excellence

Sydney, NSW, AU

Team leadership within 80-person BA Centre of Excellence. Specialised in operations, executive stakeholder management and leading complex or high risk/impact BA engagements across CBA, 20 direct reports.

Mar 2012 - Oct 2018

Lead Technical Business Analyst

Sydney, NSW, AU

BA lead on major data centre relocation project, specifically focused on proxy traffic and data transfer remediation for anything traversing infrastructure within the datacentre.Technical and business change management, communications related to data centre data-flow transitions - Deutsche Bank, Credit Suisse, Bloomberg, Salmat, Macquarie Bank and JP Morgan.

May 2011 - Mar 2012

Technology Manager

Laverton North, VIC, AU

Responsible for technology strategy, systems and operations supporting 140 staff across multiple sites in Australia and Dundalk, Ireland.Delivered online sales channel from ideation through to launch. Established pick, pack and distribution processes as well as managed ongoing operations, SEO and marketing initiatives.

Jun 2006 - Jun 2011

Sytems Engineer

AU

Senior Systems Engineer, Unix Administrator, Software Change Release Manager.Implemented source code control systems across all platforms and then self-coded code management automation and release build automation tools.FNS (now TCS Financial Services) was a fintech/banking software provider based in Sydney.

Feb 2001 - Jun 2006
2 education records

Luke Purcell education

Executive Masters Of Business Administration (Emba), Business Administration, Management And Operations

University Of Technology Sydney

Graduate Certificate In Executive Business Administration, Business Administration, Management And Operations

University Of Technology Sydney
FAQ

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Quick answers generated from the profile data available on this page.

What company does Luke Purcell work for?

Luke Purcell works for Dropbox.

What is Luke Purcell's role at Dropbox?

Luke Purcell is listed as Customer Success | Dropbox Specialist | Business Optimiser | Tinkerer of things at Dropbox.

Where is Luke Purcell based?

Luke Purcell is based in Sydney, New South Wales, Australia while working with Dropbox.

What companies has Luke Purcell worked for?

Luke Purcell has worked for Dropbox, Commonwealth Bank Of Australia, Probiotec Limited, and Financial Network Services.

How can I contact Luke Purcell?

You can use AeroLeads to view verified contact signals for Luke Purcell at Dropbox, including work email, phone, and LinkedIn data when available.

What schools did Luke Purcell attend?

Luke Purcell holds Executive Masters Of Business Administration (Emba), Business Administration, Management And Operations from University Of Technology Sydney.

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