Principal Customer Success Manager
CurrentMaximising customer value, growth and retention across the largest and most complex media, tech, banking/finance and university customers within the APAC region - channel and direct
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Luke Purcell is listed as Customer Success | Dropbox Specialist | Business Optimiser | Tinkerer of things at Dropbox, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Luke Purcell.
Luke Purcell previously worked as Principal Customer Success Manager at Dropbox and Senior Customer Success Manager at Dropbox. Luke Purcell holds Executive Masters Of Business Administration (Emba), Business Administration, Management And Operations from University Of Technology Sydney.
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Making enterprise customers and key partners successful on Dropbox ⛅️ 🏆
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San Francisco, California, US
Maximising customer value, growth and retention across the largest and most complex media, tech, banking/finance and university customers within the APAC region - channel and direct
San Francisco, California, US
Supporting enterprise customers and key channel partners focused on engagement, deploy, grow, retain motions. Standardising CS enablement, processes and onboarding globally
San Francisco, California, US
Establishing the technical architecture function in ANZ region.Operations refinements, data insights/analysis and reporting to identify churn risks and other shifts in trends to guide strategic engagements with customers.Driving global alignment in Technical Architecture discipline and customer success processes, tools, reporting etc. Management of.
Sydney, NSW, AU
Team leadership within 80-person BA Centre of Excellence. Specialised in operations, executive stakeholder management and leading complex or high risk/impact BA engagements across CBA, 20 direct reports.
Sydney, NSW, AU
BA lead on major data centre relocation project, specifically focused on proxy traffic and data transfer remediation for anything traversing infrastructure within the datacentre.Technical and business change management, communications related to data centre data-flow transitions - Deutsche Bank, Credit Suisse, Bloomberg, Salmat, Macquarie Bank and JP Morgan.
Laverton North, VIC, AU
Responsible for technology strategy, systems and operations supporting 140 staff across multiple sites in Australia and Dundalk, Ireland.Delivered online sales channel from ideation through to launch. Established pick, pack and distribution processes as well as managed ongoing operations, SEO and marketing initiatives.
AU
Senior Systems Engineer, Unix Administrator, Software Change Release Manager.Implemented source code control systems across all platforms and then self-coded code management automation and release build automation tools.FNS (now TCS Financial Services) was a fintech/banking software provider based in Sydney.
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Luke Purcell works for Dropbox.
Luke Purcell is listed as Customer Success | Dropbox Specialist | Business Optimiser | Tinkerer of things at Dropbox.
Luke Purcell is based in Sydney, New South Wales, Australia while working with Dropbox.
Luke Purcell has worked for Dropbox, Commonwealth Bank Of Australia, Probiotec Limited, and Financial Network Services.
You can use AeroLeads to view verified contact signals for Luke Purcell at Dropbox, including work email, phone, and LinkedIn data when available.
Luke Purcell holds Executive Masters Of Business Administration (Emba), Business Administration, Management And Operations from University Of Technology Sydney.
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