Luke W. Terry
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Luke W. Terry Email & Phone Number

Manager, Customer Recovery at Agility Recovery
Location: College Station, Texas, United States 6 work roles 2 schools
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Current company
Agility Recovery
Role
Manager, Customer Recovery
Location
College Station, Texas, United States
Company size
191 employees

Who is Luke W. Terry? Overview

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Luke W. Terry is listed as Manager, Customer Recovery at Agility Recovery, a company with 191 employees, based in College Station, Texas, United States. AeroLeads shows a matched LinkedIn profile for Luke W. Terry.

Luke W. Terry previously worked as Test & Declare Project Manager at Agility Recovery and Program Coordinator at Texas A&M University. Luke W. Terry holds Minor In Economics, Economics from Texas A&M University.

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Agility Recovery

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Profile bio

About Luke W. Terry

I am thankful to be the leader of an amazing team of Project Managers specialized in Business Continuity and Disaster Recovery. As an organized and detail-oriented professional (Insights ® Discovery Observing Coordinator), I am responsible for ensuring the team effectively coordinates with our Resource and Account Management teams, supporting BC/DR Testing and recovering businesses following extreme disruptions while ensuring the best customer experience. Demonstrated history of successfully managing multiple high-pressure events simultaneously and constantly re-prioritizing to drive results and exceed expectations. I seek to steadily improve processes, building efficiencies, and also documenting and knowledge-sharing in order to quickly scale productivity and ensure team flexibility in periods of high-demand. Familiar working in diverse teams across multiple departments and “wearing multiple hats” to accomplish tasks.

Listed skills include Feasibility Studies, Financial Statements, Business Cycle, Monetary Policy, and 35 others.

Current workplace

Luke W. Terry's current company

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Agility Recovery
Agility Recovery
Manager, Customer Recovery
denver, colorado, united states
Website
agilityrecovery.com
Employees
191
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6 roles

Luke W. Terry work experience

A career timeline built from the work history available for this profile.

Manager, Customer Recovery

Current
Agility Recovery

College Station, Texas, United States

Leads the training, coaching and development of all Test & Declare Managers through weekly meetings, 1:1’s, and development plans – strong focus on customer communications, prioritization, and project management. Owns & maintains the process for SOP reviews and updates to ensure all Test & Declare Managers are well-versed in the policies. Oversees the.

Apr 2022 - Present

Test & Declare Project Manager

Agility Recovery

Bryan/College Station, Texas Area

  • Plans, oversees and documents the coordination of a client’s recovery test and their interactions with Agility’s Operations team and maintains the relationship through the entire test process.
  • Works with the client to identify their needs and the goals of the test and recommends testing solutions and scopes by reviewing the client’s needs, specifications, and requirements. Conducts pre-test calls.
  • Schedules client tests and arranges for applicable resources, including, support staff, facilities and equipment. Works with technical support teams to expedite resolution of issues identified during test. Verifies.
  • On-call through a 24/7 rotating schedule. First call responder and communicator for all activities related to recovering businesses during and after a crisis. Supports Agility’s clients in the event they are having a.
  • Plans, oversees and documents the coordination of the client’s recovery by understanding, leading, advising, and coaching as required through a recovery following a disaster. Manages client expectations resulting in.
  • Ensures effective communication and documentation both internal and external resulting in increased client satisfaction. Coordinates internal Agility resources (technical, logistics, network, and mobile groups) to.
Jun 2019 - Apr 2022

Program Coordinator

Texas A&M University

Bryan/College Station, Texas Area

One of three coordinators that oversaw the implementation of Slate CRM software for dozens of stakeholder groups across the University system, including all Colleges, the Corps of Cadets, Prospective Student Centers, National Recruiting, TAMU Galveston, and more. Project Manager over an 8-person Admissions team tasked with a high-priority project to.

Mar 2019 - Jun 2019

Disaster Recovery Coordinator

Rentsys Recovery Services

Bryan/College Station, Texas Area

Project Manager for all activities related to Business Continuity/Disaster Recovery testing and declarations. Responsible for every aspect of the client event, from start to finish. Reviewed contracts drafted by Inside Sales department to confirm it met clients’ needs. Worked with clients to prepare and execute BC/DR Tests and Declarations. Created debrief.

Jun 2018 - Dec 2018

Key Product Support - Research & Development

The Reynolds And Reynolds Company

Bryan/College Station, Texas Area

Technical writing including updating internal manuals with new information and revising outdated information. These documents are utilized by hundreds of personnel that handle Key Control products across the world and directly impact how they are installed, supported, and troubleshot with 30,000+ customers. Subjects include: Building, Assembly, &.

Dec 2014 - Jun 2018

Key Product Support - Frontline Representative

The Reynolds And Reynolds Company

Bryan/College Station, Texas Area

Trained on all 10 products that are supported by Key Product Support. Customer service (both in office and on-call after hours) including over 4400 customer calls handled as of December 2017. Customers include auto dealerships, multifamily apartment complexes, universities, commercial facilities, law enforcement and correctional institutions, and.

Mar 2014 - Dec 2014
Team & coworkers

Colleagues at Agility Recovery

Other employees you can reach at agilityrecovery.com. View company contacts for 191 employees →

RB Richard Barela Richard Barela Colleague at Agility Recovery Denver, Colorado, United States, United States View → KM Kevin Miller Kevin Miller Colleague at Agility Recovery Lawrenceville, Georgia, United States, United States View → JL Jonathan Leach Jonathan Leach Colleague at Agility Recovery Dublin, Ohio, United States, United States View → JM John Mcnabb John Mcnabb Colleague at Agility Recovery Humble, Texas, United States, United States View → JM Joe Mechem Joe Mechem Colleague at Agility Recovery Ambler, Pennsylvania, United States, United States View → SV Sabrina Vargas Sabrina Vargas Colleague at Agility Recovery Denver, Colorado, United States, United States View → JM Jerry Mullen Jerry Mullen Colleague at Agility Recovery Naperville, Illinois, United States, United States View → DS Dan Seyer Dan Seyer Colleague at Agility Recovery College Station, Texas, United States, United States View → EL Emmanuel Lewis Emmanuel Lewis Colleague at Agility Recovery College Station-Bryan Area, United States View → JL Jan Leonnig Jan Leonnig Colleague at Agility Recovery Littleton, Colorado, United States, United States View →
2 education records

Luke W. Terry education

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Texas A&M University
FAQ

Frequently asked questions about Luke W. Terry

Quick answers generated from the profile data available on this page.

What company does Luke W. Terry work for?

Luke W. Terry works for Agility Recovery.

What is Luke W. Terry's role at Agility Recovery?

Luke W. Terry is listed as Manager, Customer Recovery at Agility Recovery.

Where is Luke W. Terry based?

Luke W. Terry is based in College Station, Texas, United States while working with Agility Recovery.

What companies has Luke W. Terry worked for?

Luke W. Terry has worked for Agility Recovery, Texas A&M University, Rentsys Recovery Services, and The Reynolds And Reynolds Company.

Who are Luke W. Terry's colleagues at Agility Recovery?

Luke W. Terry's colleagues at Agility Recovery include Richard Barela, Kevin Miller, Jonathan Leach, John Mcnabb, and Joe Mechem.

How can I contact Luke W. Terry?

You can use AeroLeads to view verified contact signals for Luke W. Terry at Agility Recovery, including work email, phone, and LinkedIn data when available.

What schools did Luke W. Terry attend?

Luke W. Terry holds Minor In Economics, Economics from Texas A&M University.

What skills is Luke W. Terry known for?

Luke W. Terry is listed with skills including Feasibility Studies, Financial Statements, Business Cycle, Monetary Policy, Computer Hardware, Computer Software, Technical Writing, and Customer Service.

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