Tomislav Lukic Email & Phone Number

Croatia

Working with people and small businesses. --------------------------------------------------> Writing code (Expirienced in HTML, CSS, SASS, [Bootstrap], JS, PHP) or via Wordpress CMS and while customizing code per requirements.--> Working with clients on web site business requirements and assisting on technical side of the workflow. Optimising web sites to work with latest technologies.--> CDN, SSL, minification, Server/Browser caching setups, optimising web sites for size and performance, DB maintenence, integration of payment gateways etc...--> Onsite and offsite SEO, Social Media campaigns and analytics, Implementing Google Analytics, Google Ads, AdSense, PPC, registering and maintaining Google Business places, Integrating marketing tools (e.g. Mailchimp), Photoshop, Premier, Illustrator, Hootsuite, Adobe XD--> cPanel maintenence and configuration, Email configuration, Site migration, DNS registry, resource menagmentEducation and mentorship--------------------------------------------------> Providing education for individuals and teams in the field of digital marketing. Mostly related to startups and begging phases of digital marketgin activities.--> Mentor at StartUp Inkubator Rijeka --> Guest speaker at different venues such sa with Porin d.o.o., Pins d.o.o. StartUp Inkubator, Gradska knjižnica Rijeka, Ekonomski fakultet Rijeka, PAR, grad Crikvenica and other.

County Cork, Ireland

--> Providing technical support for Quest Software’s Enterprise Customers and Partners. [ Rapid Recovery ]--> Advising on and troubleshooting the backup and recovery solutions in customers environments, including range of Windows and Linux OS and VMware and Hyper-V virtualisation enviroment.--> Advising on and troubleshooting networking, storage and hardware requirements to certain extent to ensure quality fundation for backup and recovery software performance. --> Keep customers / partners regularly informed of problem investigation and resolution throughout support case lifecycle.--> Ensure that all incidents received by the Support Centre are tracked, escalated, and resolved in line with internal support procedures.--> Responsible for identifying and documenting product defects. This includes work with members of Development Team, testing fixes, reviewing and validating the same then deploying it in Customers enviroment.--> Serve as primary support liaison between company and customer while maintaing a high level of customer satisfaction.--> Create knowledge base articles to address complex customer questions and issues.

Ireland, Cork

--> Providing Technical Support for the resolution of client EDI data issues and GXS Internal Setup or Mapping issues and analyzing and researching errors for root cause analysis.--> Completing detailed investigation of client or trading partner data issues by reproducing them and testing modified data on Internal testing environments to ensure that errors are being reported out to clients correctly and in the process verifying that suggested fixes will resolve the issue.--> Interpreting trace logs, protocol logs and scripts to debug and resolve complex issues, if required escalating errors to Level 3 teams for further analysis if root cause cannot be determined.--> Expirence in working with EDI standards such as X12, EDIFACT, TRADACOMS, XML and ODETTE.--> File manipulation and issue troubleshooting via UNIX / Linux Environment.

Ireland, Cork

--> Providing support as an escalation path for more complexed technical issues and customer's query's.--> Acting as a manager and/or supervisor for the lower level customer support agents and resolving issues at hand.--> Gathering logs, observing patterns and escalating emerging issues to the engineering’s team. -->Providing technical support on software and hardware related technical issues on iOS devices, Apple Watch OS, iCloud and iTunes services.--> Skilled to provide technical support on software and hardware related issues for Mac computers, OS X and AirPort line of apple products. --> Educating and advising customers and lower level agents in an informative manner. Dealing with wide range of query’s from both agents and customers.

Ireland, Cork

--> Providing technical support on software and hardware related issues for Mac computers, OS X and AirPort line of apple products. --> Additionally, role includes support and troubleshoot of hardware and software related technical issues on iOS devices, Apple Watch OS, iCloud and iTunes services.--> Educating and advising customers in an informative manner. Dealing with wide range of customers query’s.

Ireland, Cork

--> Entry level support of wide range of Apple products including hardware and software related issues on iOS device, Apple watch, iCloud and iTunes services.--> Supporting and resolving customers account queries. Educating customer in the process in informative manner as well as dealing with wide range of other customer query’s.

Ireland, Cork

--> Irish water account - Informing and dealing with customers, taking customers payments and answering customers queries over the phone in professional and friendly manner.--> Educating customers about their rights and explaining the services company provides for them.

Ireland, Cork

--> Supporting and answering on customer's queries over the phone, e-mail or over chat in friendly, informative and professional manner.--> Dealing with general inquiries, payments, refunds, delivery schedules and activation/deactivation of Amazon services and accounts.

Croatia, Rijeka

--> Co-founder of the company; Selling products and services; Answering customer's queries in person, over the phone or by e-mail.--> In charge of marketing planning and inventory control.

Md In Marketing, Marketing

Ba In Entrepreneurship, Entrepreneurship/Entrepreneurial Studies

High School Degree, Economics