Senior Software Developer
Current- Developed Feature of Call Center Application to suit Client's requirement- Call all leads on bucket automatically to simplify Call Center's Agent work by made "Autodial Feature" used by Kitabeli, Sinarmas-MSIG Insurance & Ordesa- Simplify Customer to Communicate with Call Center Agent by made "Ticketing Whatsapp Feature" used by Ordesa, Piaggio & Pusdatin DTO Kemkes RI- Integrating Call Center Apps to receive leads data and send Outbound Call Callscript Value to Salesforce used by… Show more - Developed Feature of Call Center Application to suit Client's requirement- Call all leads on bucket automatically to simplify Call Center's Agent work by made "Autodial Feature" used by Kitabeli, Sinarmas-MSIG Insurance & Ordesa- Simplify Customer to Communicate with Call Center Agent by made "Ticketing Whatsapp Feature" used by Ordesa, Piaggio & Pusdatin DTO Kemkes RI- Integrating Call Center Apps to receive leads data and send Outbound Call Callscript Value to Salesforce used by Frisian Flag, JD.ID- Develop Whatsapp Chatbot on Call Center Apps to Simplify Public Society got Information from Pusdatin DTO Kemkes RI- Maintain Operation Issues of Call Center Apps' client (Lazada, Adira, Amway, Milklife, Vida)- Enhance Call Center Apps Functionality requested by Call Center Agent- Deploy and Manage Apps on Production Server (On Premise & Cloud)- Made Frontend Command Center Apps as CRM multi services UI using React JS- Made a Middleware API Transformer for Omnichannel Messaging Vendor to simplify connecting Main Callcenter Apps to Many Omnichannel Vendor using Laravel and Redis as Queue Show less