1. Selling of Landline, Broadband and Mobile Services • Selling the company's telecommunication services through street counters and customer meetings. • Presenting the values of the company's products to customers from different backgrounds and geographical locations. • Understanding potential customers' needs by fact finding so as to accurately propose suitable services. • Upselling customers for more premium services by critically presenting the values of the better plans. • Cross-selling customers for additional services by building on their trust and loyalty to our company. 2. Utilizing Digital Marketing Tools • Creating Facebook and Instagram pages and placing ads to improve sales by utilizing Meta Business Suite and Meta Ads Manager.• Expanding audience reach by designing attractive graphics, providing concise but comprehensive product information, carefully adjusting the “Audience” and “Placements” settings, and using appropriate hashtags. • Responding to customer enquiries promptly and providing accurate information. 3. Resolving Customer Complaints • Handling customers' requests on subscription cancellation, changes of service activation dates, as well as reactivation of suspended services. • Reflecting customers' complaints on service speed, contract terms, as well as technical difficulties to the management. 4. Handling Corporate Customers• Targeting and servicing majorly corporate customers which have huge business potential by cold calling, sending leaflets and arranging meetings.5. Supporting and Coaching Junior Employees• Improving junior employees’ selling skills by providing on-the-job training and coaching.• Assisting junior employees on huge orders and complex cases.• Troubleshooting - resolving problems and mistakes of junior employees.

1. Selling of Landline, Broadband, Pay TV and Mobile Services• Selling the company's consumer telecommunication services through street counters and customer meetings. • Presenting the values of the company's products to customers from different backgrounds and geographical locations.• Understanding potential customers' needs by fact finding so as to accurately propose suitable services. • Upselling customers for more premium services by critically presenting the values of the better plans.• Cross-selling customers for additional services by building on their trust and loyalty to our company.2. Utilizing Digital Marketing Tools• Creating Facebook and Instagram pages and placing ads to improve sales by utilizing Meta Business Suite and Meta Ads Manager.• Expanding audience reach by designing attractive graphics, providing concise but comprehensive product information, carefully adjusting the “Audience” and “Placements” settings, and using appropriate hashtags. • Responding to customer enquiries promptly and providing accurate information.3. Resolving Customer Complaints• Handling customers' requests on subscription cancellation, changes of service activation dates, as well as reactivation of suspended services.• Reflecting customers' complaints on service speed, contract terms, as well as technical difficulties to the management.4. Participating in the Launch and Promotion of New Product• Becoming a team member of the launch of the company's new mobile service brand - iMobile.• Warm calling existing iCABLE and Cable TV customers to promote the new service.

1. Determining Strategic Directions• Noticed the slowdown of China’s economic growth, I have successfully transformed the company’s customer base from 100% local in 2006, to 50% US, 30% EU and 20% local in 2019.• Realized the importance of product and risk diversifications, I have effectively expanded the company’s product line from 100% electronics in 2006, to 60% cosmetic containers, 20% medical appliances and 20% electronics in 2019.2. Imposing Production and Operation Optimization• Imposed automation on the injection molding, surface coating and assembly processes in order to reduce the impact of the everincreasing labour wages and to improve the production efficiency.• Replaced most of the paper documents by ERP system at the aim of reducing human error, improving production and operation traceability, as well as making all quotations and company costings more accurate.3. Handling MNC Customers• Made the company one of the customers’ most trustworthy suppliers in China by thoroughly understanding their requirements and opinions, and ensuring the products were manufactured in high quality and delivered on time.• Provided customers with accurate production forecast, product function and quality test results, as well as the most updated production and delivery status.4. Utilizing Digital Marketing Tools and B2B e-Commerce Platforms• Promoted the business on B2B e-commerce platforms such as HKTDC, Alibaba and GlobalMarket.• Successfully promoted the business to the East Asia and the Middle East.• Obtained online exposures by utilizing pay-per-click (PPC) from search engines such as Yahoo!, Google and Baidu, as well as performing search engine optimization (SEO) by fine-tuning the company's website.5. Participating in Exhibitions and Trade Shows• Organized and participated in Packaging Fairs and their press conferences in Hong Kong and Beijing to gain local and international exposures.