Luke Graham work email
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Luke Graham personal email
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Experienced in a variety of call center, call logging applications and associated applications such as SQL, SQL Server, Crystal Reporting and Business Objects Enterprise Server.Specialties: Strong communication skillsHP ServiceCenter 6xHP ServiceManager 7.x-9.xBroad ITSM knowledgeSQL Server 2008
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Senior It Domain SpecialistTelstra May 2017 - PresentCanberra, AustraliaSupporting and improving a wide variety of applications and database technologies
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Hpsm Technical ConsultantNokia Apr 2015 - May 2017Canberra, Australia -
Hpsm Technical ConsultantEpicon Jan 2015 - Apr 2015Canberra, AustraliaTechnical role involving requirements gathering, analysis and development for a large HP Service Manager installation for an Australian Government environment. Currently SCRUM Master, assisting project leadership to guide technical resources toward a productive Agile workplace.
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Hp Servicemanager DeveloperFujitsu Mar 2011 - Nov 2011An enjoyable development role for a very large HP ServiceManager installation in an Australian Government environment.Duties included;- Consulting clients on current issues and possible improvements, - Design and implementation of large scale projects,- Various troubleshooting tasks to ensure continued excellent service,- End to end Problem Management,- Scripting solutions to automate repeated tasks,- Review of SQL Database structure,- On call emergency… Show more An enjoyable development role for a very large HP ServiceManager installation in an Australian Government environment.Duties included;- Consulting clients on current issues and possible improvements, - Design and implementation of large scale projects,- Various troubleshooting tasks to ensure continued excellent service,- End to end Problem Management,- Scripting solutions to automate repeated tasks,- Review of SQL Database structure,- On call emergency troubleshooting Show less -
Itsm Technical ConsultantAsg Group May 2010 - Mar 2011"HP ServiceManager" Technical and Automation Consultant.Duties included:- Project design and implementation- software customization- customer liason- automation scripting (javascript)- database maintenance (MS SQL 2008 R2)- Manage ServiceManager implementation for large governement clients- Improve HP DDMi usage for clients
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Servicecenter AdministratorUnisys Jan 2007 - May 2010Application administration and development. ServiceCenter 6.2 with SQL Server 2005Duties included:- Database optimization- Incident, Problem and Change management review and development (of process and of tools to match)- SLA design and reporting design- Troubleshooting installation- Project development and implementation- ITIL and Six Sigma training and implementation -
Heat AdministratorAirservices Australia Jul 2006 - Jan 2007Application administration and reporting
Luke Graham Skills
Luke Graham Education Details
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High Distinction -
Hp Education ServicesHp Ddmi -
Bcs - The Chartered Institute For ItItil
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Vmware Education ServicesVmware Service Manager 9
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Hp Education ServicesHp Servicecener - Hp Servicemanager
Frequently Asked Questions about Luke Graham
What company does Luke Graham work for?
Luke Graham works for Telstra
What is Luke Graham's role at the current company?
Luke Graham's current role is Senior DevOps Engineer.
What is Luke Graham's email address?
Luke Graham's email address is lu****@****kia.com
What schools did Luke Graham attend?
Luke Graham attended University Of Technology Sydney, Hp Education Services, Bcs - The Chartered Institute For It, Vmware Education Services, Hp Education Services.
What are some of Luke Graham's interests?
Luke Graham has interest in Children.
What skills is Luke Graham known for?
Luke Graham has skills like Microsoft Sql Server, It Strategy, It Service Management, Management, Solution Architecture, Itil, Change Management, System Administration, Windows Server, Requirements Analysis, Vmware, Active Directory.
Who are Luke Graham's colleagues?
Luke Graham's colleagues are Luke Campbell, Sam Boisson, Jessica Picard, Chris Dillon, John Doe, Ray Cao, Alicia Ward.
Not the Luke Graham you were looking for?
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Luke Graham
Company Purchasing And Pricing Manager At Specialised Plumbing CentreGreater Brisbane Area1specplumb.com.au2 +614098XXXXX
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Luke Graham
Greater Perth Area -
Luke Graham
Project Manager - Cross Yarra Partnership - Metro Tunnel Project State Library StationGreater Melbourne Area -
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