In addition to Associate Team Lead tasks:• mentoring other Associate Team Leads• drafting and implementing quality measures and/or work instructions• developing and managing internal information database

• managing day to day in the Team, assignment of work, capacity management• coordinating with other Teams and management during peaks• point of contact for various stakeholders within the company regarding projects, requests for quote or general production topics• responsible for personnel matters and Team development, training of new hires• handling of escalations and strategic planning on various accounts, coordinating with internal stakeholders and Program Management•… Show more • managing day to day in the Team, assignment of work, capacity management• coordinating with other Teams and management during peaks• point of contact for various stakeholders within the company regarding projects, requests for quote or general production topics• responsible for personnel matters and Team development, training of new hires• handling of escalations and strategic planning on various accounts, coordinating with internal stakeholders and Program Management• analysing relevant KPIs and drafting measures based on data Show less

• managing all projects under assigned strategic accounts• close collaboration with sales department and mid-management on developing workflows for these accounts• overseeing quality of projects and implementing improvement measures as needed• sponsoring and training of interns and trainees

• managing translation projects through their full production life cycle• overseeing the project’s budget and negotiating rates with vendors• sourcing suitable vendors for each project, overseeing their work and handling queries• responsible for each project being delivered according to timeline and in the best achievable quality; performing quality steps where necessary• communicating with sales department regarding clients’ enquiries and requests

• responsible for product's localisation quality in given language• working independently with structurised test plans and the product• reporting localisation issues in dedicated software• aligning course of action and found issues with other team members• bug regression

• responsible for information flow and knowledge transfer within the department• creating, developing and maintaining the internal knowledge base• communicating with other departments to ensure valid information is delivered in a timely manner• answering expert product related questions within the department on a daily basis• trainings and coachings of Customer service agents with focus on their development• quality checks of Customer service agents' responses

• communicating with customers on a daily basis• resolving issues using email management and backend softwares• reporting software bugs to designated departments• involved in preparation and implementation of automated answers

• managing a department consisting of 4 officers, responsible for administration of assigned tasks• record keeping of town’s assets and their maintaining• preparing investments, competitive tendering• co-operation in project realisation process at technical- contracting level, including grant projects• co-operation in drawing up contracts and supervising their fulfilment• co-operation in town’s budget preparation and supervising the spending of entrusted funds