Lulu Feng, Mba Email & Phone Number

Toronto, Ontario, Canada

• Lead three large teams (35+ members) responsible for Canadian and U.S. tax reporting, clearing and settlement functions• Designing and executing Operational roadmaps for major system upgrades and revamps, writing system requirements with BAs, and leading operational teams on system testing• Champion a brand new Employee Recognition Program in the department• A strong communicator and collaborator, deeply involved in project management, industry meetings (IIAC and IIROC)… Show more • Lead three large teams (35+ members) responsible for Canadian and U.S. tax reporting, clearing and settlement functions• Designing and executing Operational roadmaps for major system upgrades and revamps, writing system requirements with BAs, and leading operational teams on system testing• Champion a brand new Employee Recognition Program in the department• A strong communicator and collaborator, deeply involved in project management, industry meetings (IIAC and IIROC), supervisory procedures, internal and external audits, and implementing system changes• Update and monitor Detailed Function Lists (DFL’s), Written Supervisory Procedures (WSP’s), Service Level Agreements (SLA’s), and the Internal Control Policy• Actively participating in business planning and decisions. Provide regular updates on Operations activities, including short term tactics and longer-term strategies.• On-going day-to-day / project KPI reporting to the senior management Show less

Toronto, Canada Area

• Led successful Canadian and U.S. tax reporting in addition to clearing and settlements responsibilities• Created quarterly executive reports backup with volumes and KPI data • QFG Annual Award: The Sunshine Seeker Award Runner Up• Featured employee in the Culture and People video and the Canada's Top Small & Medium Employers (2019)

Toronto, Canada Area

• Led the 9-month T+2 project for the shortened settlement period, directing various departments for preparation, worked with external vendors and internal IT for system testing• Initiated the process automation studies leveraging technology experts, conducted cost benefit analysis

Toronto, Canada Area

• Managed operational departments including Settlements, Corporate Actions, Dividends, Reconciliation, Stock Loan, Mutual Funds, Security Master and Physical Certificate, ensuring the teams are functioning competently, identify and develop process improvement opportunities.• Contributed in developing the security finance business, investigating operational requirements, testing with the third-party custodian, the settlement system and various overseas counter parties, and supporting the… Show more • Managed operational departments including Settlements, Corporate Actions, Dividends, Reconciliation, Stock Loan, Mutual Funds, Security Master and Physical Certificate, ensuring the teams are functioning competently, identify and develop process improvement opportunities.• Contributed in developing the security finance business, investigating operational requirements, testing with the third-party custodian, the settlement system and various overseas counter parties, and supporting the growth of the business• Acted as the point of contact, built and strengthened business relationships with vendors Show less

Toronto, Canada Area

Processed and provided oversight on entitlements, mutual funds and operational control functions.

Award: employee of the month for outstanding quality and quantity

Toronto, Ontario, Canada

Visions: Support, Develop and Inspire

Master Of Business Administration (Mba)

Activities and Societies: Vice President, Women in Management Association (WIMA); Vice President, Rotman Operations Management Association.

Understanding & Managing Conflict

B. Com, Finance And Economics

Activities and Societies: Champion Team of Investment Challenge Competition; Champion Team of the 9th Annual CommerceTrading Competition.