Lulu Foster Email & Phone Number

San Francisco, CA, US

San Francisco, California

Manage Electronic Funds Transfers, Settlement Transaction Accounts, and Securities Services.

San Francisco Bay Area

• Managed the Compliance Processing team within Deposit Services to ensure optimal operation efficiency, effectiveness, and the risk/compliance/regulatory standards were adhered to.
• Managed compliance processing functions included; Individual Retirement Accounts (IRA), Regulation D, Foreign Account Tax Compliance Act (FATCA) compliance, B-Notice processing, End-of-Year IRS forms processing.

San Francisco Bay Area

• Managed the operations and cash management client services team. Ensured operational efficiency, effectiveness, and the compliance/regulatory standards were adhered to in both the Bank’s front and back office.
• Served the bank in the following roles and responsibilities: BSA/OFAC Officer, Deposit Compliance Officer, Vendor Management Officer, Human Resource Manager, Facilities Manager, Crisis Management Team Member, Internal.

San Francisco Bay Area

• Created and managed the Centralized Account Review team to audit new consumer and business deposit accounts. Successfully transitioned this responsibility from branch locations to ensure segregation of duty and audit.
• For the bank, the transition improved controls to ensure new account document compliance, Customer Information Profile (CIP) compliance, and process improvement by consolidating other support functions.
• Developed new policies and procedures, enhanced reporting, and decreased required FTE.

• Managed company’s banking, accounts payable and cash requirements, including cash forecasting.
• Evaluated and implemented the appropriate Treasury Management products and services to foresee the needs of the company. Updated the company’s business practices to take advantage of the most innovative banking.
• Managed conversion of the company’s 45+ accounts into one platform with one Financial Institution resulting in cost savings, increased security and easier tracking.
• Managed the company’s cash needs and provided cash forecasting for the CEO. Within a challenging, minimal cash flow environment, made difficult recommendations on expenditures and conducted analysis of past cash trends.
• Created policies and procedures resulting in improved security and streamline of processes.

• Managed the Bank's Central Operations Banking; including ACH, ATM, debit cards, wire transfer, internet banking, levies, subpoenas, balancing/reconciliation, retirement, branch support help center, escheatment, etc..
• Managed 10 bank operations staff. Provided compliance, regulatory and procedural training to operations department and retail branch employees.
• Project management responsibilities; projects included bank’s name/branding change, ATM installations, and internet banking - strong authentication.
• Identified and resolved problems associated with electronic banking and bank operations.
• Acted as liaison with business partners, service associations and vendors, such as NACHA, WesPay, and ATM Servicers.
• Consistently received high scores on ACH audits.

Managed all branch employee and all phases of branch savings operations.