Lourdes Lespron Email & Phone Number

Orange County, California Area

Working with Automotive Sales to enter orders and review vendor invoices for payment.

Cerritos, California

 Responsible for providing and facilitating complete project support by planning, scheduling, organizing, controlling resources, and ordering all materials needed for organizational projects managed by a team of Project Managers. Act as the primary liaison between the organization and vendors to ensure all quotes are obtained for products and services. Verify and enter project and order specifications into the system. Generate RFQs to multiple vendors, perform analysis on proof estimates, and review estimates with the Account Representative for client approval.  Ensure all tasks and milestones are timely documented within Production Calendar. Perform various quality control measures and follow all QA Compliance guidelines on documents and artwork per organizational policy and procedure. Validate and communicate with vendor contact through all stages of production and final delivery. Produce project purchase orders and invoices, release billing data, assign cost allocation, and resolve all billing discrepancies identified.  Maintain professional relationships and open communication for successful project completion with internal Sales staff, Account Representatives, and external vendors.

Chatsworth, Ca

 Responsible for providing executive key support to a high-volume Sales Representative within the organization. Placed orders on a daily schedule, updated inventory reports as required, and communicated with customers on the delivery status of their product.  Maintained key client relationships by providing outstanding customer support and service by proactively identifying needs.  Provided timely, accurate, and effective communication with all personnel linked to the sales order process for the customer. Collaborated with internal Sales Representative regarding new products, projects, and business development within the assigned territory.  Streamlined process flows and procedures to increase productivity, profitability, and revenue. Produced sales outcome reports and summary documents for executive management review to demonstrate all completed and projected sales.  Attended quarterly and annual sales meetings held by the enterprise to review annual sales goals, forecasts, and new product development. Provided customer service to new and existing clients by resolving escalated issues.

North Hollywood, Ca

 Managed a team of approximately 10 employees responsible for customer service functions and daily order entry.  Supported and assisted the Sales Representative assigned to the Western territory with sales orders and implementation.  Attended quarterly and annual sales meetings to share ideas, develop strategies, and discuss new product launch schedules.  Developed and implemented improvement plans for the department and communicated the rollout to Executive Management. Created educational manuals and materials outlining organization information, sales objectives, and resources for a new hire recruit training course for the sales organization.  Lead bi-weekly meetings to improve overall communication, teamwork, and collaboration between internal departments. Implemented process improvements, updated policies and procedures, and benchmarked best practices through feedback