Lucy Marshall Email & Phone Number

Banff, Alberta, Canada

• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.• Provided attentive service during high-volume periods without sacrificing standards or guest rapport.• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Keene, New Hampshire, United States

• Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.• Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

• Responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele. • Collaborated with internal teams to provide a tailored experience to consumers in a high stressed environment. • Managed conflict resolution in fast paced environment

• Developed mascot personality through event attendance, tricks routines and special events.• Distributed promotional items to attendees. • Promoted brand and education through community appearances, such as The Reading with Ribby program.• Collaborated with internal and external teams to create Healthy Monadnock Alliance program.

Bachelor Of Business Administration - Bba, Global Management

Activities and Societies: Innovative Entrepreneurial Society Bishops Ski Club Notable Courses: Consumer Behavior International Business.

General Studies

Activities and Societies: Debate Team Hockey: Varsity Captain Lacrosse: Defensive MVP Soccer