Lucy Marshall Email & Phone Number

Banff, Alberta, Canada

• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Provided attentive service during high-volume periods without sacrificing standards or guest rapport.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Keene, New Hampshire, United States

• Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
• Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

• Responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele.
• Collaborated with internal teams to provide a tailored experience to consumers in a high stressed environment.
• Managed conflict resolution in fast paced environment

• Developed mascot personality through event attendance, tricks routines and special events.
• Distributed promotional items to attendees.
• Promoted brand and education through community appearances, such as The Reading with Ribby program.
• Collaborated with internal and external teams to create Healthy Monadnock Alliance program.

Bachelor Of Business Administration - Bba, Global Management

Activities and Societies: Innovative Entrepreneurial Society Bishops Ski Club Notable Courses: Consumer Behavior International Business.

General Studies

Activities and Societies: Debate Team Hockey: Varsity Captain Lacrosse: Defensive MVP Soccer