Medical Practice Mastery is a dedicated provider service organization that offers specialized assistance to clinics in launching and optimizing their healthcare operations and management. Our primary objective is to empower private practice providers in running a thriving and successful operation while simultaneously increasing their revenue. We believe that experience is the key to building a successful business, including employee engagement, provider retention, and, above all, patient loyalty. With our expert guidance and support, we strive to help healthcare providers achieve their goals and deliver exceptional patient care while maintaining an efficient and profitable practice.Practice Start-Up – The launch of nine telehealth practices and 17 traditional brick-and-mortar practices was successfully accomplished for a total of 30 healthcare providers.Financial Management – Proved my worth by significantly increasing the net revenue of each start-up practice to an average of $150k within the first year of operation. This was achieved through innovative operational support, which reduced support expenses to a fraction of the cost. Reviewed P&L, Balance Sheets, and other financial reports with clients to understand their businessfinancial position.Portfolio – I currently oversee a diverse portfolio of 26 practices, each with its unique challenges and opportunities, with a combined budget of $800k. This scale of management showcases my extensive experience and ability to handle complex operations.Policies and Procedures: I've developed and continuously adapted written policies and procedures for telehealth services provided to clients' customers. This adaptability ensures that we always stay in line with the latest guidelines and requirements, providing a sense of confidence in our operations.

Provided leadership and change management for the North Texas Division Physician Services Group to promote a reputation for quality, innovation, and clinical excellence. Reporting to Division Leadership, shaped the strategic direction, controlled the budget, and built top-performing 34 outpatient practices, 1,000+ providers, and 6,000+ support staff. Overseen operation portfolio consisting of 8 outpatient clinics, 1 hospitalist group, 34 providers, 6 Practice Managers and 52 support staff.Directed $15.5M Operational Budget including $1.2M in Clinic Remodeling ProjectsBoosted net revenue 9%, decreased operating expenses 8%, and increased EBITDA 14% from 2017 to 2018 by merging strategic and financial management with attentive staff leadership.Portfolio generated over $25M in net revenue for Medical City Hospital – Dallas in 2018.Developed a culture of trust and open lines of communication for patients, support staff, and physicians on a daily basis. Drove physician engagement to 85% and ranked as a “Best Place to Practice Medicine”.Successfully reviewed and rectified 127 reported compliance events within the division.Functioned as Ethics & Compliance Officer for the North TX Division; minimized risk by developing policies, procedures, and ensuring full compliance with federal and state regulations. Immediately addressed issues through training and corrective actions.HCA Healthcare has been recognized for the 10th consecutive year as one of The World’s Most Ethical Companies by The Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices. Mobilized teams to deliver measurable performance improvements: enhanced patient experience from 74.6% to over 80% for outpatient practices and improved patient throughput.Developed, implements and monitors practice budgets including analyzing financial impact of changes and forecasts, and expenditures.

Provided management oversight and leadership to the THPG practices in assigned territory. Developed, trained and mentored practice managers and employees. Ensures overall smooth operations of the clinics. Serve as a liaison and advocate for providers. Collaboratively collaborated with senior executive on strategic planning and initiatives throughout the region.Regional Director of Operations:Overseen all operations, strategy and growth of the behavioral health service line for THPG and the new THR Behavioral Health physician clinics through a management contract between THR Behavioral Health and THPG.Manage 26 providers in 2 regions of the Dallas-Ft. Worth Metroplex.Responsible directing and managing $1.5 million Operational Budget.Reduced operating expenses by 20% during first 10 months through process standardization and Lean Implementation, achieving double digit top and bottom line growth.Increased revenue by 25% in first 15 months with month over month growth.Developed standardized workflow processes utilizing Lean Six Sigma Methodologies which minimized variation raised quality, reduced waste, and brought uniformity and consistency to clinical workflow and patient scheduling.Strategically revamped the clinical model with the engagement of providers to improve access to care from 45 days out to 6 days out from third next available appointment for new patient appointment.Developed colleague success through all aspects of the talent life cycle including recruiting, hiring, on-boarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.Monitored and managed appropriate key business and clinical metrics: EBITDA, efficiencies, PI, cost per encounter, coding, documentation, and other metrics.

Provide competency-based education which aligns with the EDMC model of curricula as well as supports the EDMC style of system delivery.Designed and delivered class instruction through the development of instructional plans to meet course competencies, the development of activities which support lesson objectives, and (in the case of online instructors ONLY) delivers the instruction as approved.Enabled the achievement of pre-described exit competencies for student achievement and evaluation of learning by providing instruction which fosters competencies and establish student performance criteria and evaluation.Delivered learning-centered instruction by establishing a classroom environment conducive to learning and student involvement as well as effectively planning and preparing for classes and student success.Promotes student success by showing flexibility in style and work schedule as well as exhibiting a passion for teaching and students and engaging students in the learning process.Managed the learning environment through keeping accurate records, submitting grades and other reports on time, and enforcing school/campus academic and attendance policies.Contributed to a learning culture by participating on curriculum and system task forces, supporting local campus events such as orientation and graduation, and participating in various other workshops and meetings.Relate professional/life/industry experience to learning by the continuation of professional/technical skills development, the introduction of industry perspective into courses, and the active awareness of professional/industry trends and opportunities.

Overseen multidisciplinary medical practices consisting of prevention, early intervention, and outpatient services to patients. Comprehensive services: outpatient primary medical care, oral healthcare, diagnostic laboratory testing, social service coordination, treatment screening, and referrals to specialty care. Services include: Family Medicine, Behavioral Health, General Surgery, Endocrinology, Ophthalmology, OB/GYN and Urology. Additionally, the clinics provide Immunizations and Patient Education. The range of available services spans the continuum from preventive care, to diagnosis and treatment of medical conditions, to long-term care and dignified death. Managed 20 providers and over 82 allied health support staff.Achieved PCMH Level 3 Designation from NCQA for all Community Health Clinics.Involved in a $35 Million DSRIP PCMH project to transform medical practices into Patient Centered Medical Homes.Involved in selecting organization HEDIS Measures for Preventable & Diabetic Bundles.Assisted in revamping workflows for Providers, Medical Assistants & Licensed Vocational Nurses for NCQA requirements for PCMH designation.Supported the organization in achieving 58 of 58 points on our corporate submission, which transferred to all 11-community health clinics.Initiates and supports process improvement activities that enhance the provision of clinical services, improve clinical outcomes and increase patient satisfaction. Builds and supports effective relationships with and between all individuals including staff, physicians, the community, patients, families, volunteers, and colleagues to assure the delivery of safe, quality patient care. Creates and sustains a culture based on trust, mutual respect, and common understanding of needs. Preparation of annual budget assuring financial stewardship for the facility in both operational and capital acquisition processes. Maintain an adequate system for internal control over financial interactions.

Home Care of America, LLC. is a Medicaid Waiver Provider in FL. HCOFA is contracted with the Agency of Persons with Disability providing services to help people with disabilities to live an independent life. We allow your elderly parent to stay in their home and receive medical care for a health condition or assistance with daily tasks. Services are offered day or night, depending on the elderly or person with disability needs. Services include health care, medical care, medication management, feeding, bathing, light housekeeping and more.

Hospital Corporation of America (HCA) is an American for-profit operator of health care facilities, the largest in the world. It is based in Nashville, Tennessee and currently manages 162 hospitals and 113 freestanding surgery centers in the United States.Practice Manager – Medical ClinicsMemorial Occupational Medicine ClinicJacksonville Electric Authority Medical Clinic (JEA)First Coast Orthopedic ClinicDirected and supervised the day-to-day functions of assigned clinics and managed 25 clinical support staff and 10 physicians/providers in the market. Created business plan and growth strategy, defining offerings and delivery models, establishing relationships and partnerships, and building operating infrastructure in the local market. Developed vision, mission and goals, identify profitability and revenue opportunities, define critical goals and success factors, establish clear objectives and practical action plans, foster innovation and risk taking, build teams, and establish relationships with vendors and partners. Manage 60+ corporate accounts and accountable for practice largest contract worth $360K annual for a net revenue of $1 million.Recognized market requirements and leveraged outsourced partner relations to produce and mature the occupational medicine businesses. Managed the development of new corporate accounts, which subsequently grew into new businesses. The Occupational Medicine clinic achieved 5% increase in revenue, generated an extra $3,000 dollars in annual drug screens and physicals and captured 3% more of the Arlington area market segment within 2012-2013.Created & managed long-term relationships with corporate companies to provide occupational medical services. These services included Coast Guard Physicals, Drug Screens and Worker’s Comp Services. Reduced companies work injury rate from 65% to 10%.Improved customer service rating by 25% from the patient survey.Salvaged over $250k of revenue in patient claims.

Professional achievement in the superior performance of duty while serving as Leading Petty Officer/Office Manager, Otolaryngology Department, Naval Hospital, Jacksonville, FL from October 2007, to November 2010. Redesigned the operation of the hearing health and hygiene clinic, instituting educational services for 35,000 beneficiaries earning command recognition for customer service excellence. Exceptional professionalism, unrelenting perseverance, and loyal devotion to duty reflected credit upon and were in keeping with the highest traditions of the United States Naval Service.Managed and mentored 27 staff in clinical skills and coordination of 1,200 cases with 3 physicians in 2 departments in support of 3,100 procedures annually, which provided highest quality of care.Trained successor for Supervisor position in all facets of clinic operations to maintain continuity of leadership and best practices during period of 71 percent manning and 40 percent staff turnover. Responsibilities include the managing, planning and coordinating the operations of the clinic to include: Supervising all clinic staff, billing and collecting procedures, monitoring delivery of patient services, planning for space allocation, acting as liaison with patients, businesses, hospitals, academic administration and faculty.Direct all billing and collecting procedures, to include appropriate coding and ensuring that staff are trained and educated in all government, national, and medical coding and billing regulations. Managed a budget and equipment worth 1.2M and spearheaded the purchase of $140K worth of critically needed MOR equipment, increasing surgical efficiency and patient safety.

Assisted with managing and supervising the operational administrative functions, activities, and projects of an ambulatory care clinic. Responsibilities include the managing, planning and coordinating the operations of the clinic to include: Supervising all clinic staff, billing and collecting procedures, monitoring delivery of patient services, planning for space allocation, acting as liaison with patients, businesses, hospitals, academic administration and faculty. Assisted in the establishment & implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinicAssisted in the development and implementation of long-range plans.Conducted training and supervision of all clinic staff.Planned and coordinating daily work assignments and operations for the clinic. Resolving problems, both administrative and operational (including the maintenance of clinic property, computer systems and installed software applications) and ensuring compliance with regulations and standards.Ensured the clinic front desk is always manned to answer phone calls, book appointments, and check in patients.Booked appointments into Composite Health Care System (CHCS I&II).Proficient with CHCS I and Armed Forces Health Longitudinal Technology Application (AHLTA) appointment and booking system.Properly fill out daily pre-op forms, pre-fill audiogram addressographs, and elective surgery forms, and print patient standard form 600’s for the day’s clinic. Ability to take vital signs and able to input vitals into Armed Forces Health Longitudinal Technology Application.Implemented Cidex OPA disinfection solution process and procedures and trained the ENT department on proper usage of solution.

The Internship Program in Healthcare Administration at Mayo Clinic Health System is designed to foster the development of master’s-prepared individuals committed to a career in healthcare administration. Under the guidance of an Operation Administrator, this seven month management training experience is tailored to meet the needs and interests of the individual candidate. This program allows the intern to experience the major aspects of managing an integrated healthcare organization.The Internship Program offers exposure to all levels of management, allowing interns to gain an applied understanding of the operations of an integrated healthcare system. Interns are provided with opportunities to attend various executive-level meetings and are encouraged to participate in committees and other team projects. Examples of previous fellowship experiences include a physician need analysis, a community benefit assessment and a supply chain management project.Administration Intern:Pre-Anesthesia Medical Evaluation (PAME) Patient Flow Project:• Developed standard patient triage algorithm based on patient acuity and surgical risk.• Focused on scheduling issues, templates, orders, and access.Quality Initiative Project:• Established local and Foundation team/structure• Gathered Data• Established Scope• Projected segmentation• Determined Awareness Items• Established Resources• Established Stakeholders• Education Requirements• Communication Plan • Implementation of Education and Communication• Integrated into all committee structuresSupply Allocation Project:• Developed and reorganized a designated OR room space for equipments to alleviate the cluster within the OR passage way.• Increased a smooth transportation of patients in and out through the OR passage way.