Oluwapelumi Owolola Email and Phone Number

• Assumes difficult and specialized customer relation situations, involving upset anddissatisfied customers and requiring sensitivity and sound judgment; takes action to resolvecomplaints where appropriate, responds to correspondence and telephone calls, providinginformation and handling issues, request and complaints• Reviews and resolves difference between accounting information and cash drawer.• Restocks, arranges and organizes merchandize in front lanes to drive product sales.• Helps customers complete purchase, locate items and join reward programs to promoteloyalty, satisfaction and sales numbers• Prioritizes, assigns, evaluates and supervises the work of all cashiers.• Provides coaching and guidance for performance improvement and development; directsand oversees the training of new cashiers• Plans and implements work programs and customer service activities: modifies cashiers’procedures and processes; creates quality assurance tools to ensure completion, qualityand timeliness

• Ordered and distributed office supplies while adhering to a fixed office budget.• Answered and managed incoming and outgoing calls while recording accurate messages.• Greeted numerous visitors, including VIPS, vendors and interview candidates.• Maintained a clean reception area, including lounge and associated areas.• Screened all visitors and directed them to the correct employee or office.• Obtained signatures for financial documents and internal and external invoices.• Served as corporate liaison between the finance, it and marketing departments• Designed and implemented effective marketing strategies to sell new insurance contracts oradjust existing ones• Contacted potential clients and create rapport by networking, cold calling, using referrals etc• Appraised the wishes and demands of business or individual customers and sell thesuitable protection plans• Collected information from clients on their risk profiles in order to offer them the propersolution• Prepared reports to shareholders on the success of your business endeavors

• Ordered and distributed office supplies while adhering to a fixed office budget.• Answered and managed incoming and outgoing calls while recording accurate messages.• Greeted numerous visitors, including VIPS, vendors and interview candidates.• Maintained a clean reception area, including lounge and associated areas.• Screened all visitors and directed them to the correct employee or office.• Obtained signatures for financial documents and internal and external invoices.• Served as corporate liaison between the finance, it and marketing departments• Designed and implemented effective marketing strategies to sell new insurance contracts oradjust existing ones• Contacted potential clients and create rapport by networking, cold calling, using referrals etc• Appraised the wishes and demands of business or individual customers and sell thesuitable protection plans• Collected information from clients on their risk profiles in order to offer them the propersolution