Lu Rojas Email & Phone Number

-Lead the development of modern websites and AI-driven tools that help businesses grow and automate.-Design clean, intuitive interfaces using Figma and Photoshop for a polished user experience.-Build custom Shopify storefronts, integrating features that boost engagement and sales.-Develop smart chatbots and automation tools to streamline workflows and.

We developed Grubby.ai, an AI-powered text humanizer that enhances the naturalness and readability of written content through advanced fine-tuning and contextual training. Utilizing Next.js and TypeScript, the platform offers a robust and scalable architecture, while Tailwind CSS ensures a modern and responsive user interface. Supabase provides reliable.

We developed a high-performance, visually stunning e-commerce platform for a luxury fashion brand, utilizing Shopify for seamless payment and order management. The frontend was built with Next.js, Tailwind CSS, and TypeScript to deliver a sleek, modern design enhanced with dynamic animations. This project ensures an exceptional user experience, aligning.

The site features an elegant, serene design that highlights the therapeutic essence of lavender, complemented by user-friendly navigation and seamless e-commerce capabilities. Key elements include a countdown for special events, detailed product showcases, and an integrated Airbnb booking section for tranquil stays. This project successfully blends.

An innovative home exchange platform that transforms the way people travel, explore new cultures, and create lasting memories worldwide. This unique online community enables members to effortlessly swap their homes for free, whether for travel, work, or the spirit of adventure. SWOM facilitates seamless and secure global home swapping, connecting.

San Francisco, CA, US

-Worked in tandem with marketing to develop pages, modals, and other components, which resulted in an 8% increase in items added to the cart.-Collaborated with stakeholders to identify and fix site bugs, resulting in a 12% decrease in user complaints and an improvement in overall customer satisfaction.-Increased conversion metrics and SEO rating by 7%.

Waltham, Massachusetts, US

• Rate the quality and effectiveness of a popular search engine's result pages.
• Determine the usefulness of computer generated audio responses.
• Provide feedback on the reliability of AI automated responses to ambiguous user questions.

Dallas, Texas, US

• Represented the company when communicating with retail and wholesale customers through phone, chat, or email and used Shipstation, Shopify, Gorgias, and Zendesk to execute resolutions to inquiries while maintaining an.
• Documented key customer issues, reported resolution process, and developed strategies with business stakeholders to mitigate product issues and error rate.
• Tracked and analyzed KPIs like customer retention, average response time, product issues, and best CSRs.
• Led a team of representatives and ensured that the company’s return, refund, and replacement policies were being followed correctly.
• Delegated tasks according to CSR ability, led teachable moment exercises, communicated performance review results to representatives, and coached team members with the CSR handbook.

Bachelor'S Degree, Political Science And Government

Bachelor Of Science - Bs, Computer Software Engineering