Luna Mosley Email & Phone Number

Brooklyn, New York, United States

- Oversee employee break schedules and ensure adherence to assigned positions- Delegate various tasks, including suit folding, bathroom cleaning, and workspace organization, to team members- Responsible for supervising employees in onboarding customers and guiding them through the escape room experience- Participate in meetings with executives to deliver employee feedback and contribute insight into the state of operations- Coordinate on-site special events tailored for both customers & team members, aimed at enhancing customer satisfaction and promoting team chemistry- Lead workflow management and enforce operational procedures- Prepare detailed end-of-day report tailored for an executive-level audience (CEO, Regional Managers, etc.)- Manage customer reservations, booking forms, marketing tools, and create reports using Xola-Aid in migration to Sling & Toast for messaging, booking, and merchandise by facilitating & leading employee training

Brooklyn, New York, United States

• Greet customers and get them excited for the experience by utilizing interpersonal skills• Aid customers in setting up for upcoming games by providing gear and communicating clear instructions• Offer to help capture/record moments for customers with their camera• Maintain a safe environment through effectively cleaning game room and facilitate a safe experience by following company protocols• Assist teams with suits, onboarding, and waivers

New York, United States

• Cleaning of restrooms includes restocking toilet tissue and other dispensers, emptying trash, cleaning and sanitize fixtures, cleaning mirrors, spotting clean partition doors and walls, sweeping and mop tile floors, and cleaning toilets and urinals• Move furniture, vacuum, reposition furniture, empty trash, and replace liners• Cleaning includes dust mopping, damp mopping, sweeping, vacuuming, gum removal, dusting, picking up larger objects off the floor, and spot cleaning glass• Performs additional duties as required, including attending to flooded areas, incidental spills, and related clean-up work for trash and restroom concerns

New York, New York, United States

- Assisted guests with the check-in and check-out procedures- Offered guidance to customers regarding local attractions, company services, and nearby dining and shopping options- Maintained accurate records and daily reports- Answered and directed phone calls to appropriate departments- Assisted with daily operational tasks such as workspace organization, heavy lifting, and cleaning

New York, United States

• Provided outstanding guest service to customers by greeting and guiding them when requested• Entrusted with the responsibility of Stock Room Manager, leading the organization of the stock room• Demonstrated the ability to multitask by handling stock room responsibilities while also assisting customers on the floor• Assisted customers in building their ideal bear for all occasions• Established and maintained lasting excellent working relationships with customers and employees• Displayed patience and critical thinking skills when handling customer complaints.

Brooklyn, New York, United States

• Pick up litter and clean assigned areas with provided cleaning supplies• Empty and dispose of trash and maintain the cleanliness of containers• Sweep restroom areas and restock necessary supplies• Sweep and clean paths and grounds throughout the park• Monitor guests visiting the park and report problems or rule infractions• Follow procedures for using chemical cleaners and power equipment to prevent property damage.