• Developed a comprehensive understanding of the company's core business and primary products, effectively reporting product status to superiors to ensure alignment with business objectives.• Mastered various functions of the company's CRM system, enhancing efficiency in customer information management and data analysis. Created comprehensive instructions for system usage using XMind, streamlining processes for team members.• Conducted in-depth analysis of educational resources and market models in the Chinese market, evaluating the applicability of existing products in various demand scenarios. Made product recommendations and suggested new product development directions based on market demand, contributing to strategic decision-making.• Maintained the company's CRM system, ensuring the timeliness and accuracy of customer follow-ups by promptly entering and updating information on potential clients. Conducted regular customer follow-ups to understand changes in customer needs, providing valuable data insights for product and service improvement initiatives.

• Created over 20 engaging product and service presentations, showcasing the company's offerings and contributing to a 15% increase in sales effectiveness.• Conducted more than 30 follow-up calls and emails with clients, promptly addressing over 10 issues and ensuring high levels of customer satisfaction and loyalty.• Acted as a liaison between departments, facilitating smooth communication and coordination, resulting in on-time delivery of 10+ projects and improved project management efficiency.• Implemented enhanced data management practices, meticulously entering customer data and project details into the company's system, ensuring accuracy and accessibility for informed decision-making and efficient project tracking.

• Planned and organized 10+ large-scale events, coordinating resources and managing on-site activities for smooth execution.• Researched and analyzed student preferences, resulting in the proposal of 15 engaging activities and party suggestions. Collected feedback from 200+ students post-events to optimize future plans.• Collaborated with departments to finalize event budgets, successfully managing budgets of up to $5000 and completing approval procedures efficiently.• Promoted events through social media, resulting in a 30% increase in event awareness and engagement. Created promotional materials that reached 500+ students, significantly boosting participation.