Celeste Luna Email & Phone Number

Mountain View, Ca, Us

Irvine, California, Us

Austin, Texas, Us

Worldwide, Oo

• Serving as a data visualization SME for several large and small accounts• Deliver and develop training sessions for teams (technical and non-technical audiences) • Gather and translate analytics requirements from clients for business needs• Develop, design and execute dashboards and ad hoc visualizations for client deliverables • Data modeling and data prep for automating data flows and dashboards • Site Admin for Tableau server deployment and maintenance • Program management though agile methodology • Lead and mentor project staff on data visualization and tableau as well as ad hoc sub tasks• Assist in proposal requirements, writing, editing and provide data analytics and visualizations o Highlights Leadership team 2020: Tableau Community Area of Practice Providing subject matter expertise firm wide to boost practitioner skill levels and providing SME project support o Tools used Tableau Desktop, Tableau Server, Alteryx Designer, MySQL, SharePoint and Excel

Seattle, Wa, Us

• Delivered Tableau product training and demos to clients in a variety of formats: customer on-sites and virtual classrooms• Managed client engagements, deliverables, and worked directly with clients to solve technical product problems • Advised clients on best practices for: visual analytics, dashboards, back end data systems and provided feedback on client work• Developed and customized training sessions with client specific data, client feedback and questions and feature/function requests• Served as a grader on the certification product team and advised team on questions and rubric • Onboarded and mentored new and existing teammates and or partners o Highlights – Speaker: “Desktop 201” at Tableau Conference (TC) 2017 – Speaker: “Visual Analytics Theory and Best Practices” at TC18

Seattle, Wa, Us

• Provide presales support for prospects including data review, product demonstrations and analytic problem solving• Utilize Tableau's products to quickly and expertly generate compelling, interactive visualizations • Consistently learning new features, benefits and application of Tableau's products• Communicate via phone, email, face-to-face and web meetings with prospects assisting and guiding them through the evaluation and selection process• Team with the sales team daily regarding sales activities and tactics• Deliver web-based training sessions for customers and prospects• Provide proactive support to customers and prospects

New York City, Ny, Us

-Delivered live in person/web based training sessions for customers to ensure continued use and investment to the product and platform. -Evangelized legacy platform users as part of migration goal-Troubleshoot individual customer research issues or product performance questions. -Prospect for consulting sessions with existing customer base over the web and phone. -Adapted and maintained customer migration program by offering one-on-one support to legacy platform users. -Stewarded team on best practices for customer migration program. -Managed and funneled operational issues for the Solutions Consultant team as the team’s operations expert. -Communicated with sales team as the product and content specialist for pre and post-sale opportunities.

New York City, Ny, Us

-Solved internal and external customer issues with invoicing, user level troubleshooting, and product account setup. -Collaborated with internal business partners including; Headquarters’ sales operations, fulfillment, legal, pricing, billing, credentialing, credit management to enhance the efficiency of sales operations. -Tracked sales branch performance such as; revenue, upsells, cancelations, leads, and customer appointments. -Developed and managed contract database in Microsoft Excel to track and monitor all sales branch accounts. -Managed four month project to support the Federal Contracts Manager by providing insight in to the processes and requirements for federal purchase orders. -Retrieved, compiled, and analyzed data across multiple internal databases to produce ad hoc and routine internal and customer facing reports

Washington, District Of Columbia, Us

-Utilized advanced research abilities and organizational skills to provide diverse support on several complex projects:Green and Healthy Homes National Dialogue, September 2010—March 2011Study Description: National Dialogue with Green and Healthy Homes Initiative to integrate efforts for healthy housing. -Outreached to potential Dialogue participants via social media through Twitter, Facebook, and email campaigns. -Collected and analyzed focus group data, and identified trends in participant feedback.NOAA Climate Service Study, March 2010—September 2010Study Description: Congressionally mandated study for an organizational design of the NOAA Climate Service. -Developed detailed notes for meetings and interviews with leaders in federal and state organizations. - Organized event logistics for panel meetings and customer focus groups.

-Successfully lobbied county level committees for funds to print and distribute MALDEF outreach materials. -Represented MALDEF in press hearings-Outreached to the Spanish speaking community through cold calling campaigns