Felipe Luna Email & Phone Number

Boston, MA, US

Strategic Planning:Develop and implement business strategies to ensure growth and profitability. This includes market analysis, setting objectives, and identifying new opportunities.Networking:Engage with industry peers, attend trade shows, and join logistics associations to stay connected and informed.Each of these areas plays a crucial role in the.

Boston, MA, US

• Respond and resolve tickets and incidents in accordance with EOHHS IT policies and procedures as they relate to customer support and updates
• Maintain inventories of all EOHHS IT assets using the EOHHS inventory collection process to secure Commonwealth assets.
• Provide / Utilize any and all resources available through EOHHS and other sources for assistance with problem resolution.
• Implementation of EOHHS IT enterprise images for Desktops /Laptops according to EOHHS procedures and policy to insure a consistent environment.
• Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
• Complete all activities within EOHHS security policies and practices to insure the safety and privacy of data, its clients and its resources.

Boadilla Del Monte, Madrid, ES

• Manage VIPs and their Support Staff needs and expectations effective and autonomously, ensuring an excellent customer service while resolving their technology needs.
• Takes personal ownership over problems, working with and escalating to other groups as needed, while remaining accountable for resolution and keeping customers up to date.
• Provides technical end to end support for flawless delivery of executive level meetings, events and conferences, especially those using video conference and telepresence resources.
• Responsible for supporting a wide range of end high end user devices, including desktop, laptop and mobile devices, as well as their supporting back end systems (wireless, syncing, mail, etc. )
• Trains executives and their assistants on current and future IT applications and devices.
• Proactively manages impact with customers in any planned changes, upgrades. Inform those who would be impacted, validating operations after change implementation.

Shelton, CT, US

• Assesses User Needs
• Deploys Hardware/Software
• Monitors Metrics and Performance
• Provides Customer Service and Support
• Provides Training on New Hardware/Software
• Troubleshoots Problems

Illinois, US

• Desktop and PC support
• Mobility/Active Directory
• VPN Configuration and troubleshooting
• Networking troubleshooting
• Outlook configuration and troubleshooting

Boston, Massachusetts, US

• Migration to win7
• Provide costumer support through phone, chat, in person
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Outlook configuration
• Install, configure and test new workstations
• Networking troubleshooting

St Charles, Illinois, US

• All-around end user support
• Install and support printers
• Install and configure client workstations, Windows 98/XP environment
• Troubleshoot hardware, software, and network/wifi
• Windows Migration
• Responsible for the installation and configuration of network printers at customer locations.

Marlborough, MA, US

• AD add/delete users, manage user rights, group policies, passwords
• Active Directory
• Customer service
• Windows Server

Bachelor'S Degree, Information Technology

Associate In Science Computer Information Technology Program, Information Technology

Associate'S Degree, Information Technology