Strategic Planning:Develop and implement business strategies to ensure growth and profitability. This includes market analysis, setting objectives, and identifying new opportunities.Networking:Engage with industry peers, attend trade shows, and join logistics associations to stay connected and informed.Each of these areas plays a crucial role in the success of a logistics company. It's a lot to juggle but think of the satisfaction when it all comes together.

• Respond and resolve tickets and incidents in accordance with EOHHS IT policies and procedures as they relate to customer support and updates • Maintain inventories of all EOHHS IT assets using the EOHHS inventory collection process to secure Commonwealth assets. • Provide / Utilize any and all resources available through EOHHS and other sources for assistance with problem resolution. • Implementation of EOHHS IT enterprise images for Desktops /Laptops according to EOHHS procedures and policy to insure a consistent environment. • Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment. • Complete all activities within EOHHS security policies and practices to insure the safety and privacy of data, its clients and its resources. • Act as the contact person for office wiring/cable installations and performs related duties as required. • Manage site specific projects as related to network infrastructure & server support • Install, configure and support state issued mobile devices • Troubleshooting and resolving Network issues and infrastructure as required. • Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with EOHHS policies and procedures • Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices. • Provide consultative IT services to IT management and site teams as needed • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources • Build and restore severs as required • Maintain Disaster recovery package for server rooms as required • Review server event logs on a daily basis to ensure optimal performance and identify potential issues

• Manage VIPs and their Support Staff needs and expectations effective and autonomously, ensuring an excellent customer service while resolving their technology needs.• Takes personal ownership over problems, working with and escalating to other groups as needed, while remaining accountable for resolution and keeping customers up to date.• Provides technical end to end support for flawless delivery of executive level meetings, events and conferences, especially those using video conference and telepresence resources.• Responsible for supporting a wide range of end high end user devices, including desktop, laptop and mobile devices, as well as their supporting back end systems (wireless, syncing, mail, etc. )• Trains executives and their assistants on current and future IT applications and devices.• Proactively manages impact with customers in any planned changes, upgrades. Inform those who would be impacted, validating operations after change implementation.

• Assesses User Needs• Deploys Hardware/Software• Monitors Metrics and Performance• Provides Customer Service and Support• Provides Training on New Hardware/Software• Troubleshoots Problems• Designs Local Area, Wide Area, and Virtual Networks• Installs and Expand New Facilities• Optimizes and Maintain Network Software and Hardware

• Desktop and PC support• Mobility/Active Directory• VPN Configuration and troubleshooting• Networking troubleshooting• Outlook configuration and troubleshooting

• Migration to win7 • Provide costumer support through phone, chat, in person• Modify configurations, utilities, software default settings, etc. for the local workstation• Outlook configuration• Install, configure and test new workstations• Networking troubleshooting

• All-around end user support • Install and support printers• Install and configure client workstations, Windows 98/XP environment• Troubleshoot hardware, software, and network/wifi• Windows Migration• Responsible for the installation and configuration of network printers at customer locations.• Provided end user training and support.• Repaired logical and mechanical issues. • Offered remote phone support for final users and installed and configured print servers.

• AD add/delete users, manage user rights, group policies, passwords• Active Directory• Customer service• Windows Server