Lunga Duma Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Manage continuous improvement of the HR systems including the preparation of mapping and analysing business and system processes.Ensure functionality and continuous improvement of the HR systems. Implement the design elements and enhancement of the HR systems. Maintain and support the HR systems infrastructure. Develop user reports utilising reporting tools or extracting data for the purpose of creating management reports Drive the configuration process of the HR systems Implement all inbound & outbound integrations between internal and external systems Manage the user profile access process.Resolve system queries from end-users by troubleshooting system issues and and conduct root-cause analysis. Apply business knowledge and practical experience to develop solutions and recommend system fixes and enhancements. Track and report support metrics. Participate in the IT Operations Committee

City Of Johannesburg, Gauteng, South Africa

Provide effective technical support and problem resolution for all relevant IT services to end users.Responsible for end-to-end query resolution and continuous service improvements.Responsible for performing onsite and offsite hardware, software and cloud solutions/platform updates and repairs.Responsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organisation.Adhere to ITIL Service management process and update the IT Service Management application with the relevant progress.Provide equipment set up support for new joiners.Repair and maintain system application and ensure that the IT services are usable by the end-users.Adhere to asset management policies and procedure in the handling of IT assets.Collaborate with IT teams for any troubleshooting and support on IT services.Provide after hours standby technical support on a rotational basis.

Durban Metropolitan Area

- Good Understand of Active Directory- User of Remote tools: N-Central, Teamviewer and Anydesk- Backup: Mainly involving monitoring backup and troubleshooting- Knowledge of Exchange and O365- Good customer communicating skills- Change Switches and test network point, be able to provide feedback on what is needed with the network- Desktop Support: supporting end users- Good understand of LAN and WAN

Durban

 Help Desk Support : Assisting users, telephonically in problem solving Educating users on how to use computers Assisting users remotely (Program: Remote anywhere) Technical Support : Replacing motherboard, power supply, ram and processor, Maintenance of computers, printers and network cabinets, Computer Configuration and Installation, Printer Configuration and Installations, Fixing computers and network faults, Installing Computer components, Swap outs of faulty monitors and printers Network Support : Swapping out of faulty switches/testing of network points Managing Active Directory : Setting up user profiles, emails and resetting passwords

Ladysmith, Kwazulu-Natal

Installing and configuring computer hardware, software, printers and scannersPlanning and undertaking scheduled maintenance upgradeRepairing equipment and replacing partsCapturing data to DHIS and ETR.NETReporting to breakdowns

Pietermaritzburg Area, South Africa

Pietermaritzburg Area, South Africa

Pietermaritzburg Area, South Africa

Microsoft Mcsa, Information Technology

Nqf5 : System Support, Information Technology

I have NQF5 in System Support, MCSA (Server 2012), MCSE (Server Infrastructure) MCSE (Private Cloud), MCSE (Exchange Server) , Microsoft.