As a former Account Analyst at Standard Bank South Africa, I leveraged my Banking Services certificate from Milpark Education and my online courses on business analysis and strategic planning to provide sales and service fulfillment to business customers. I managed a portfolio of customers, acting as a central contact point and handling their administrative and credit needs. I also onboarded new customers, promoted additional value-adding solutions, and processed documentation efficiently. I contributed to the team's performance by completing all compliance training within laid down timelines, ensuring the timeous completion of all reviews, and serving as a liaison between the customer and other internal support divisions. I am motivated by building strong and lasting relationships with my customers, and I value learning and growth in my career. I can bring diverse perspectives and experiences to the team, as I speak three languages: English, Zulu, and Xhosa. I am looking for new opportunities to apply my CRM and business analysis skills in the financial services industry.
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Account Analyst (Business)Standard Bank South Africa Nov 2019 - Feb 2022Serving as the primary contact for all B2B customers within the portfolio.Presenting and advocating supplementary value-added solutions to existing customers as needed.Streamlining the documentation process for sales fulfillment.Managing queries and resolving complaints related to the portfolio.Upholding customer service standards and surpassing revenue targets.Timely handling of service requests in the personal work queue.Analyzing customer portfolio data to pinpoint sales opportunities aligned with the segment's overarching sales strategy. -
Universal BankerStandard Bank South Africa Apr 2019 - Nov 2019 -
Customer ConsultantStandard Bank South Africa Jun 2017 - Nov 2019Durban Area, South Africa -
Service ConsultantStandard Bank South Africa Apr 2016 - Jun 2017Durban Area, South Africa
Lunga Prince Luther Education Details
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Frequently Asked Questions about Lunga Prince Luther
What is Lunga Prince Luther's role at the current company?
Lunga Prince Luther's current role is Former Account Analyst @ Standard Bank SA | Sales | Business Analysis | Strategic Planning | Investment | Banking |.
What schools did Lunga Prince Luther attend?
Lunga Prince Luther attended Milpark Education.
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