Lungile Dlamini Email and Phone Number
Lungile Dlamini personal email
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I am an experienced leader with over 20 years of experience in Local Government and National Government. I have served as a Chief Executive Officer in three municipalities in Eswatini where I championed the conceptualization and implementation of transformation initiatives. In my current role as the CEO of the Municipal Council of Manzini, I am responsible for leading a team of over 250 employees in the delivery of quality municipal services to a population of over 120,000 daily. Since assuming this role, I have been able to transform the service delivery mechanisms of the municipality through the introduction of the 5-year Strategic Planning and Integrated Development Planning Framework which resulted in greater improvement in transparency, accountability, stakeholder participation, and development in the city.My strength is in setting, conceptualizing, and leading the implementation of strategy, as well as leading multi-functional teams. In addition, I am also a problem solver which has enabled me to strengthen the municipality’s weak governance systems through the establishment of; a Board Charter, Enterprise Risk Management Framework, Quality Management System, Performance Management System, Turn-Around Strategy, Human Resources Strategy, and several service delivery policies. I also conceptualized strategies for circumventing the fiscal challenges by introducing the Public Private Partnership(PPP) approach in delivering infrastructure development projects in the city. I also possess strong communication skills which enabled me to improve stakeholder participation in the development of the city through the establishment of the Customer Relationship Management Programme. This initiative resulted in the establishment of various stakeholder engagement platforms including; the Annual General Meeting, Annual Stakeholder Budget Submissions Meeting, Integrated Development Plan Submissions Meetings, production and dissemination of service delivery articles through traditional and digital media, and introduction of customer feedback platforms. Aided by my extensive knowledge and skills in city planning, I have led the development of Human Settlements, the development of Town Planning Schemes, and Local Economic Development Strategies.Under my leadership, the municipality has garnered several global and industry awards which include; Company of the Year Awards, Conformity Assessment Body of the Year awards, and Customer Service Excellence Awards.
Municipal Council Of Manzini
View- Website:
- mzcitycouncil.sz
- Employees:
- 1
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Chief Executive OfficerMunicipal Council Of ManziniEswatini
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Chief Executive OfficerMunicipal Council Of Manzini Apr 2012 - PresentManzini, Manzini, Sz- Introduced Strategic Planning and Integrated Development Planning Frameworks which serve as a blue-print in the development of the city.- Developed Customer Relationship Management Programme which greatly improved stakeholder participation in service delivery decision making and increased customer satisfaction.- Developed Governance Improvement Programme which resulted in the establishment of a Board Charter and Enterprise Risk Management Framework.- Served as a driving force in ensuring the municipality aligns with global standards for systematic and consisted service delivery planning and implementation which resulted in the establishment of the ISO 9001:2015 Quality Management Systems, ISO 17025:2017 Laboratory Management System and ISO 14001:2015 Environmental Management System.- Developed and Implemented the Turn-Around Strategy which transformed the municipality’s service delivery model and improved efficiencies in human resources management.- Developed the first City Economic Development Strategy aimed at creating an enabling environment for business operations in the city. This resulted in the conceptualization of empowerment programmes for small enterprises & entrepreneurs and the reduction of bottle-necks for large enterprises operating in the city.- Introduced and Integrated Disaster Risk Management Framework for the city which brings together all relevant government agencies and the private sector in developing resilience strategies for the city against all hazards which can impact development.- Introduced the Public Private Partnership (PPP) concept in infrastructure development which delivered a Mixed-Use Commercial Centre and Road infrastructure development projects worth over E100million. -
City PlannerMunicipal Council Of Manzini Mar 2009 - Mar 2012Manzini, Manzini, Sz- Driving strategy of the department. Through the implementation of the strategic plan.- Formulating policies pertaining to social responsibility issues with liaison with nongovernmental organizations and all relevant stake holders.- Ensuring that the planning side of formalizing informal settlements is handled on time and effectively.- Coordinated community consultations and acted as a liaison on Councils behalf in respect to development issues.- Ensured that the departmental staff performs to their optimal levels.- Ensured that the departmental budgets are under control and financialresources are utilized responsibly.- I communicated and reported to the Town Clerk.- I attended Management strategy meetings.- Represented Council on the Urban Development Project SteeringCommittees.- Liaising with government and parastatals as required.
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Infrastructure Planning ConsultantMunicipal Council Of Manzini Jan 2006 - Feb 2009Manzini, Manzini, Sz- Prepared the Local Authority's strategic planning document for 2003 - 2004.- Responsible for land use planning and development control in urban areasthroughout Eswatini .- Reviewing and approving house plans; preparation of town planning schemesplans and sub-divisional layout plans for government townships: advising clients on planning legislation and requirements.- Was part of the team that formulated the 1996 national physical development plan with implementation strategy.- Prepared town planning schemes for five urban areas in Eswatini.- Initiated the implementation of an Arc info based Geographic InformationSystem for the Physical Planning Department.- Served as Secretary to the Human Settlements Authority. Responsibilitiesincluded reviewing and processing application for townships, Convening and recording meetings of the Human Settlements Authority and providing technical assistance to private township developers.- Wanted to move from working for the Government to working for a Parastatal.
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Town Clerk/Chief Executive OfficerEzulwini Townboard Aug 2004 - Aug 2006- Developed the first functioning strategic plan with a business plan for all the different units.- Formulation of future strategic objectives and bringing them to the board for input.- Financial and nonfinancial reporting requirements are met on a timely regular basis.- Developed and maintained equitable personal policies, which were consistent with corporate policies and industry and markets in which the Board operates.- Determined limitations of authority for direct covering expenditure, contracts, appoints, with approval from the Board where necessary.- Controlled the use of consultants and services provided by others, as well as developing skills for employees.- Formulation of future strategic objectives and bringing them to the board for input.External Stakeholders/Relationship Management:- Timely and regular reporting to the all the stakeholders (community).- Maintaining a professional standard in al} communications and services to thecommunity.- Developed a wide range of relationships and networks with local national andinternational local authorities.- Keeping Ezulwini Town Board a credible local authority.- Promote close cooperation and collaboration of all the stake holders e.g.- Government, the community, NGOs, etc.- Setting up quality standards through policy formulation.- Project Management and formulation of action plans for the Ezulwini HIVaction groups.- Training communities of the different social aspects of the effect of HIV and AIDS.
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Assistant City PlannerMunicipal Council Of Mbabane Aug 2003 - Aug 2004- Was part of a team that contributed towards the success of the Eswatini Urban Development Project- I worked as a Town Planner assisted in the preparation of the Plans and maps. I also in Community Liaison which involved interfacing with the community. This was a World Bank financed project.- Responsible for the enforcement of existing Town Planning and Development Control Legislation.- Part of the team that prepares and implements the physical development plans, Structure Plans and Town Planning Schemes.- Work as a Community Liaison with both formal and informal settlement communities.- Advise Council and its departments on ail physical planning matters affecting Mbabane and its surrounding areas.
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Acting Executive AssistantMunicipal Council Of Manzini Oct 2002 - Jun 2003Manzini, Manzini, Sz- Provide administrative and professional assistance to the Chief Executive Officer.- Prepare reports, information publications and prepare minutes of meetings.- Prepared the Local Authority's strategic planning document for 2003 - 2004.Responsible for land use planning and development control in urban areas throughout Eswatini- Reviewing and approving house plans; preparation of town planning schemes plans and sub-divisional layout plans for government townships: advising clients on planning legislation and requirements.- Integral part of the team that formulated the 1996 national physical development plan with implementation strategy.- Prepared town planning schemes for five urban areas in Eswatini- Initiated the implementation of an Arc info based Geographic InformationSystem for the Physical Planning Department.- Served as Secretary to the Human Settlements Authority. Responsibilitiesincluded reviewing and processing application for townships, Convening and recording meetings of the Human Settlements Authority and providing technical assistance to private township developers.
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Assistant City PlannerMunicipal Council Of Manzini Jan 1999 - Jan 2002Manzini, Manzini, Sz- I was instrumental in the formulation of the community-planning component of the Urban Development Project involving informal settlement upgrading in Manzini.- I ensured that physical development of the City of Manzini is undertaken in a coordinated manner. Implemented this through the preparation and enforcement of development plans and codes. - Provides technical assistance in the processing of building plans, site inspections conducting physical planning surveys and studying the implications of population growth on existing urban infrastructure.- I was in charge of considering environmental impacts with regards to potential development and the analysis of these as well as mitigation measures.- Kept track of the emergence of illegal settlements.- Assisted the Director of Planning in the analysis of long range, land uses andaccompanying planning implications.- Reviewed functional plans for proposed roadways and upgrades of roadwayswith the engineering department.- Established a central program for evaluation process to monitor performance.
Lungile Dlamini Education Details
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Regent Business SchoolMaster Of Business Administration - Mba -
Gibs Business School (Gordon Institute Of Business Science)Global Executive Development Programme
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International Centre For Land Policy Studies & Training, TaiwanUrban Development & Infrastructure Planning
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Oxford Brookes UniversityCommunity And Regional Planning
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National University Of Lesotho, Kingdom Of LesothoUrban Studies/Affairs
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Cbn InternationalGood Governance For Effective Service Delivery & Poverty Elevation
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Heriot-Watt UniversityHuman Resource Management
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Redi ConsultingRegional Excellence & Development Initiative
Frequently Asked Questions about Lungile Dlamini
What company does Lungile Dlamini work for?
Lungile Dlamini works for Municipal Council Of Manzini
What is Lungile Dlamini's role at the current company?
Lungile Dlamini's current role is Chief Executive Officer.
What is Lungile Dlamini's email address?
Lungile Dlamini's email address is lu****@****ail.com
What schools did Lungile Dlamini attend?
Lungile Dlamini attended Regent Business School, Gibs Business School (Gordon Institute Of Business Science), International Centre For Land Policy Studies & Training, Taiwan, Oxford Brookes University, National University Of Lesotho, Kingdom Of Lesotho, Cbn International, Heriot-Watt University, Redi Consulting.
Who are Lungile Dlamini's colleagues?
Lungile Dlamini's colleagues are Pravin Bhagat, Rebecca Smith, Wan Muhd Syahmi, Christopher Douglas.
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