•Helping with Implementation requirements requested by Business Team•Offering technical support on different financial applications such as Kondor +, KTP•Collaborate with other teams/vendors in order to achieve different requirements•Working with TOAD databases, InfoMaker•Proficient in Jira, Confluence

•Technical support for web & desktop gambling applications used by members•Technical support for in-house apps used by 888 organization •Work closely with Development, Product Management as well as other 888Spakware teams and partners• Routinely, act independently while researching, developing, testing and documenting solutions for customer issues •Analyzing Operational data into business and Technical conclusions•Proactively communicate with customers as required, by… Show more •Technical support for web & desktop gambling applications used by members•Technical support for in-house apps used by 888 organization •Work closely with Development, Product Management as well as other 888Spakware teams and partners• Routinely, act independently while researching, developing, testing and documenting solutions for customer issues •Analyzing Operational data into business and Technical conclusions•Proactively communicate with customers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outages•Work with multiple business stakeholders to understand and investigate feedback into the service/function/process of the system•Using MySQL to solve daily tickets•Working with Xpolog, Kibana to track logs Show less

• Oracle Payroll Cloud 2020 Certified Implementation Specialist•Implementation Team Leader as part of Implementation Team Project•Apply support/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases• An emerging expert in the technical and functional areas… Show more • Oracle Payroll Cloud 2020 Certified Implementation Specialist•Implementation Team Leader as part of Implementation Team Project•Apply support/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases• An emerging expert in the technical and functional areas, implementation strategies, setup, installation, configuration, and integration technologies and influences product design by providing feedback to development• Ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization• Helping to define/refine the future support processes and help prepare the larger support team for the big release.Work closely with Development, Product Management as well as other Oracle teams and partners• Technical interface to customers and Oracle Partners for resolution of problems related to the implementation, maintenance and use of Oracle Fusion HCM Cloud Product• Routinely, act independently while researching, developing, testing and documenting solutions for customer issues • Communication skills with the ability to provide advice to both technically and non-technically aware customers• Diagnostics and troubleshooting abilities• Knowledge of SQL – medium level Show less

-Offering support to the client for using the MyStaff Payroll software-System configuration-System training for clients-System training for new employees-Demos of the software or part of the System-CR(change request) testing and functionality demonstration to the client-QA testing for new releases -Configuration documents

Nominated and elected by more than 200 agents to represent them and their demands.

Verified users and clipsMaintained a good relationship between company and clientPrevented and detected any problems and communicated to IT DepartmentResponded to emails from users if they needed any support

Numerous awards and contest won: 2nd and 3rd place in national mathematics competitions as “Pythagoras”, “Archimedes” etc.Teach mathematics to bachelor studentsOrganized various contest and topicsCorrected and grading the exams