Michael Luo Email & Phone Number

Kirkland, WA, US

Greater Seattle Area

Dallas, Texas, US

Successfully managed and grew client account to a stable $5M revenue year-over-year for the past 7 years while advising and growing clients’ capabilities on strategic business, technology approaches, and product solutions that consider unknown and unmet business goals and needs, and led teams of consultants to deliver custom development project utilizing.

Dallas, Texas, US

• Successfully consulted clients to solve complex business problems using technology and led teams of consultants in software development projects using Agile methodology for an international travel agency and a national.
• Mentor and responsible for other consultants' career growth
• Led Seattle office internal training initiative and created processes to streamline training efforts
• Worked with the Management Teams on various business and technical initiatives
• Worked with the Management Teams to analyze and estimate potential projects and client pursuits

Dallas, Texas, US

• Led teams of consultants for a national wireless telecom provider doing Business Intelligence using SQL Server, SQL Server Integration Services (SSIS), and SQL Server Reporting Services (SSRS).
• Successfully led teams of consultants to deliver early or on-time on highly dynamic and ambiguous projects to address direct business needs
• Successfully introduced and implemented Agile Scrum and Agile Kanban for the development teams, that led to more effective and efficient team flow
• Successfully identified new areas of opportunities for project improvements and the whole department
• Successfully created and implemented streamlined processes for the development team intake process and project management
• Collaborated with the Product Manager to create annual project roadmaps that mapped to both technical and business priorities

Dallas, Texas, US

• Successfully developed, delivered, and maintained automation scripts and reliable SSIS packages for running daily critical data feeds for a national wireless telecom provider
• Collaborated with client team and multiple internal teams to ensure high data integrity
• Successfully developed and maintained automation scripts to create and update a very large database keeping historical daily changes to wireless infrastructure based on specific vendor equipment
• Analyzed centralized logging solution that integrates logs from various systems, such as Microsoft SQL Server, SSIS, and UNIX scripts
• Analyzed requirements, managed risks, communicated status to client, and led daily standups
• Led and managed development of a proof of concept system using Windows Azure, SQL Azure, Bing Map Silverlight control, and Android phone app

Sacramento, CA, US

• Led the Internal Interface Test team and managed test environments for the highly complex California Public Employees’ Pension System Resumption (PSR) project. The project contained multiple legacy systems, web.
• Oversaw test leads to create and execute test plans; performed resource planning based on work forecast.
• Ensured test quality by signing off on test results prior to submission to project stakeholders.
• Analyzed product direction changes and made adjustments to test approach and test plans accordingly.
• Developed detailed environment management schedules (Microsoft Project) to track complex dependencies and to plan test environment readiness for parallel internal releases.
• Collaborated with partner teams to establish test activity requirements and test environment requirements.

• As a member of The Ballard Group’s core management team, participated in strategic planning, enhancing the BTT service offerings, providing IT management and technical guidance, and managed junior consultants.
• Influenced company direction and priorities by providing technical and business recommendations to executives at quarterly strategic review meetings to enhance company’s service offerings and increase operational.
• Reengineered business processes in various areas of the company, such as Finance, Accounting, and Operations departments.
• Directly supported the Chief Technology Officer on technology and application solution architecture recommendations and decisions.
• Directed and managed external and internal junior consultants, both on client-site and off-site.
• Managed direct reports, and provided them with technical mentorship and career development planning.

• As part of the Landmark development team that redesigned and built the core of the health insurance claim-management solution that services national health insurance companies such as Blue Shield, Blue Cross, and.
• Designed and developed the core of the health insurance claim-management solution and various automation solutions to replace legacy systems.
• Led developers to design, implement, and ship the core system of the three-tier application (web-based front-end, business logic middle tier, and database back-end).
• Optimized the solution from the perspectives of automation, reliability, flexibility, and cost-effectiveness.
• Trained the team on formal testing processes; Executed test activities such as unit, integration, and system testing.
• Played a major role in release management by taking the lead to triage and prioritize defects on a weekly basis.

• A member of the Project Management Office on testing a large e-business project with an offshore development team. The project included a complex Windows client and web client with an XML interface.
• Developed various automation test harnesses to accommodate the validation of millions of datasets and images for the XML system. Technologies included.NET, Excel 2003, SQL, Visual Studio.NET 2003.
• Developed and maintained a test client to simulate user submissions for load-testing the XML Auto Exchange system to reduce the need for manual testing.
• Collaborated with offshore development team to address defects and fixes.
• Participated in planning and executing tests for web applications.
• Collaborated with state employees to validate the results from User Acceptance Testing.

Modesto, CA, US

• As a member of the IT Development team who built a traffic court online system for the Stanislaus County Superior court using.NET, Office 2003, SQL, Oracle, Cobol.NET, MDX, OLAP, Visual Studio.NET 2003, and Microsoft.
• Developed various web applications, such as the cashiering system, using C#, ASP.NET, XML, SQL, and third party payment solution (i.e. Verisign PayFlow Pro).
• Migrated Cobol applications to Cobol.Net.