John Luong Email & Phone Number

München, Bayern, De

Working with clients to help build and evolve their online commerce experience in a manner and at a pace that is suitable for their specific needs using the commercetools MACH platform.

# Consultant for emerging e-commerce brands- Built custom data management tools using Python and pandas to reconcile product information, sales, and logistics data.- Implemented custom API interactions in Python and sqlite for Amazon, BigCommerce, WooCommerce, ShipStation, Trello, and Extensiv (3PL suite).- Responsible for the design and development of a custom product discovery tool written using Python, Flask, and MySQL using Google App Engine (GAE) PaaS.

Kansas City , Mo, Us

# Management - Led the backlog grooming process with particular emphasis on articulating complexity, and critical path considerations.- Managed interactions between disparate teams: storefront (Shopify), custom visual design tool (CloudLab AG), custom middleware (Laravel/PHP), hosting (Laravel Forge), manufacturing operations, and customer service.- Reviewed HotJar recordings and collaborated with marketing and product teams to develop pragmatic solutions to UX obstacles.# Technical Design - Wrote specifications for customer-facing for both a size recommendation algorithm and a manufacturability validation engine.- Reverse-engineered the CloudLab data model to build additional support tools to support operations.- Led all incident response situations.# Observability - Implemented New Relic APM, RUM, exception management, and logging to improve performance and observability. # Documentation - Developed an internal knowledge base that included videos, images, and text to support the retention of technical findings.

New York, New York, Us

Platform Architect (Remote, 2015-2022) for retail e-commerce (promgirl.com, simplydresses.com) that grew 6X to $60M in annual revenue over 4 years on a custom software suite# Management - Reviewed and prioritized initiatives proposed by the executive team and owned the product roadmap. This included the development of new customer-facing web properties, and the development of mobile applications.- Responsible for vendor selection, cost projections, and value engineering.- Defined roles, recruited, and managed a team of 8 developers and product/project managers while providing technical guidelines that emphasized modularity (DRY), documentation, collaborative code review sessions, and incident response post-mortems.# Cloud Migration - Evaluated IaaS/PaaS solutions; selected Google Cloud Platform (GCP). - Maintained all Identity/Access Management (IAM) permissions including Identity-Aware Proxy (IAP) access.- Worked with a remote managed services provider to execute the transition and to manage operational support, including Infrastructure as Code (IaC) using Ansible and Terraform.# Platform Architecture - Designed and contributed towards a multi-tenant mobile API to support iOS and Android applications. Implemented read-through and write-behind caching for a high throughput mobile application using Python, RabbitMQ, redis (including Lua), and SQL Server.- Implemented and monitored Microsoft SQL Server Log Shipping and mirroring on bare metal and on Google Cloud Platform (GCP).- Utilized the Brent Ozar and Ola Hallengren SQL Server resources to profile and optimize queries, stored procedures, and indexes.

New York, New York, Us

# Disaster Recovery (DR), High Availability (HA), and Site Reliability Engineering (SRE) - Invoked the disaster recovery (DR) plan after data center outage that resulted from Hurricane (aka “Superstorm”) Sandy (2012) with a RTO of 4 hours.- Utilized New Relic to improve observability of the application suite. - Responsible for implementing DNS, content acceleration (Google Cloud CDN), Cloud Armor, web application firewall (Wallarm WAF) products.- Proposed Recovery Point Objective (RPO) and Recovery Time Objective (RTO) to management and engineered for these objectives.# Development and refactoring- Public-facing: rewrote the read-optimized catalog (“publish”), multi-modal inventory availability system, shopping cart, checkout, discount engine, wishlist, and self-service returns systems.- Internal: added customer support management capabilities to the order management system. Added configurable data overlay system to the merchandising system to allow implicit and explicit product descriptions.- Managed configurations and implementation of the full application suite on a ColdFusion/Apache httpd/Linux and Microsoft SQL Server stack.

- Information system analysis and migration- PHP/WordPress development- ColdFusion/T-SQL development

Web applications developer implementing ColdFusion applications in conjunction with T-SQL and FuseBox development framework.

Philadelphia, Pennsylvania, Us

Responsible for management of the data in the company customer relationship management (CRM) system. Responsible for the architecture and development of a web-based data exchange where CRM, subscription and public data is aggregated and utilized towards improving technology software sales.Market Resource Partners LLC (MRP) has offices in New York and Philadelphia. MRP helps technology companies develop their target market by offering an integrated suite of outsourced sales services. Their website is available at http://www.marketresourcepartners.com.