- Led and managed a sales team of up to 55 agents in British Columbia through consistent communication and liaison with client telecom packages, client invitation lists management and ensured corporate offerings were accurately presented to existing customers- Planned, coordinated and successfully executed corporate events such as Apple VIP dinners, monthly lunches and learns for Rogers Sales team; enhancing revenue goals- Welcomed and on-boarded new sales team agents to ensure proper… Show more - Led and managed a sales team of up to 55 agents in British Columbia through consistent communication and liaison with client telecom packages, client invitation lists management and ensured corporate offerings were accurately presented to existing customers- Planned, coordinated and successfully executed corporate events such as Apple VIP dinners, monthly lunches and learns for Rogers Sales team; enhancing revenue goals- Welcomed and on-boarded new sales team agents to ensure proper device equipment, travel accommodations, administrative responsibilities and role requirements were communicated to complete role requirements- Managed monthly invoices and expenses to ensure account bills and employee expenses aligned with department budget and were processed on time- Created, established and oversaw prospective sales targets to set clear business directions that aligned with customer engagement and closing deadlines- Coordinated and managed appointments for customer and employee weekly meetings to ensure meeting room and tools were prepared for both onsite and remote engagement Show less

- Enterprise Business Specialist providing corporate support and solutions for commercial clients- Assisted E-Service in courteously responding to commercial client email inquiries in a timely manner- Assisted with the Social Office Committed (SOCOM) team with events planning and coordination for the EBU team, such as; holidays, celebrations and team building functions for over 40+ people

- Provided coverage for team managers by supporting consumer agents with Rogers computer systems, existing/new available packages and technical requirements that aligned with budget - Liaised and assisted management leaders with coaching (constructive feedback, active listening, communication and process improvement tips) to advance customer service delivery

- Supported and trained consumer agents with coaching and structure of the call flow including Rogers products /packages including; home/cell phone, cable and internet to drive quarterly sales goals

- Assisted customers transitioning Rogers services; answered any billing inquiries; ensured customer services were a right fit

- Successfully achieved 95% client retention rate, while staying within assigned department budget. Ensured customers had correct billing, packages and devices matched customer personal needs- Resolved complaints promptly and professionally

- Provided bilingual customer service in Cantonese and English to communicate comprehensive explanations/breakdowns of account billing, questions or concerns, wireless technology and ordering devices

- Provided consultations and recommendations on wine products based on customer entertainment and or culinary requirements- Enhanced store sales through recommendation selling, active listening, observation and product knowledge - Assisted Manager and Assistant Manager with hiring employees through screening processes and eventual introduction to product knowledge, customer service, store layout, resources and role requirements (sales/teamwork) - Securely and confidentially opened… Show more - Provided consultations and recommendations on wine products based on customer entertainment and or culinary requirements- Enhanced store sales through recommendation selling, active listening, observation and product knowledge - Assisted Manager and Assistant Manager with hiring employees through screening processes and eventual introduction to product knowledge, customer service, store layout, resources and role requirements (sales/teamwork) - Securely and confidentially opened and closed store Show less