Jonathan Luongo (Cspo) Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Orlando, Florida Area

Product Launch Management & Strategic Planning: Driving strategic planning by aligning business, technology, and digital teams on upcoming product initiatives. Overseeing the business and technology roadmap, conducting weekly reviews of all product offers to ensure alignment on current statuses, priorities, and product goals.Product Leadership: Lead the product development lifecycle for various applications, from concept to launch and ongoing support,ensuring alignment with business objectives. Managed multiple projects simultaneously, defining detailed timelines, and ensuring tasks were completed on schedule despite constant changes.Product liaison: Act as a liaison between Disney Tech and Digital to support open communication, knowledge sharing, and collaboration between lines of businesses to support upcoming launches. Building relationships and trust with partners as we launch product offers. Manage all activities related to the roll-out of a product launch including communications to leadership. Seek opportunities for growth and analyze past product launches for opportunities to enhance. Produce dashboards in Smartsheets with a holistic view towards promoting important dates and details that will be shared with partners across the organization.Continuous Improvement & Operations: Identify opportunities for process improvements, incorporating new practices, and promoting positive change within the organization. Being able to recommend new processes and areas we need to focus on to improve the overall workflow.• Revamped the product promotion workflow, enhancing team efficiency & reducing process time.o Outcome: Uplifted our product promotion process. After reviewing the pain points of the process, I outlined a newflow which allowed the entire team to support and minimize the request process. With this new process in place, we’re now able to turnaround product within the same day and allow efficiency by reducing the amount requests per person.

Orlando, Florida, United States

Product Enhancement Leadership: Led the overall digital experience enhancements for the Walt Disney World site and MDX app by improving guest experience and content relevancy. Partnered with the marketing strategy team to implement the digital product strategy for resort and transportation products. Translated strategy into business requirements and test cases for development and testing teams, ensuring effective communication across leadership and business partners. Streamlined content updates via Jira, enhancing team efficiency and product accuracy on digital platforms. Collaborated with the A/B testing studio to define goals, develop designs, collect content, validate tests, and present results to the leadership team for approval.Cross Functional Collaboration: Facilitated collaboration across various business groups, including design, development, copywriters, marketing, and legal, to launch new digital products while meeting all project deadlines. Partnered with each group to review content and media changes required to support new projects from both legal and marketing standpoints. Outlined requirements for developers by creating Jira tickets to capture all necessary details and planned effectively to support hard deadlines.Digital Auditing: Conducted audits to identify and implement improvements, optimizing the digital platform performance and improve the overall guest and cast experience.Stakeholder Communication and Presentations: Created comprehensive presentations for stakeholders, ensuring alignment on project goals and timelines. Attend weekly product roadmap calls to speak on the behalf of current work in flight to ensure partners are aligned on timelines and project resourcing is discussed.

Orlando, Florida Area

Business Analyst: Writing concise and effective User Stories that define precisely and accurately User Story acceptance criteria that will be used by developers. Creating user stories by way of active listening, interviews, workflow analysis, process analysis, and observation sessions. Refined user story accuracy for clearer developer guidelines and project outcomes.Reporting: Streamlined report generation, enhancing guest and marketing insights. Partner with the business to develop new reports to capture business needs and trends to further improve guest experience, marketing promotions and cast member performance. Also, compiled and delivered performance data insights to stakeholders, basing the reports on KPIs and success metrics. Optimized reporting processes, improving accuracy and efficiency for stakeholder insights.

Orlando, Florida Area

Assisted Disney Reservation Center cast members through solving scheduling, deployment and labor operational issuesExamine and verify submitted schedule requests by making the appropriate decisions based upon operational needs to best benefit the cast members, guests, and the entire operation at the Disney Reservation CenterPartner with internal teams to work through operational issues and conflictsCreated reports by extracting daily and weekly business hours for the business and submitted to Leadership

Master'S Degree, M.C.S Computer Science

Activities and Societies: Computer Science

B.A Computer Design Technology, B.A Computer Design Technology

Associate'S Degree, Computer And Information Sciences