Lupe Ceja Email and Phone Number

•Supervised the work of office, administrative, or customer service employees•Ensured adherence to deadlines, and proper procedures, correcting errors or problems•Implemented company policies, procedures, and service standards in conjunction with management•Trained employees in job duties or company policies or arrange for training to be provided

•Answered telephones and provide information to callers or transfer calls to appropriate individuals•Created, maintained, and entered information into databases, assisting Case Managers•Completed forms in accordance with company policies and procedures•Scheduled and confirmed appointments for clients, customers, or supervisors