Guadalupe Estrada Email and Phone Number

I diligently documented and tracked students' academic progress and potty training development. I collaborated with colleagues to develop and create effective and engaging learning materials for over 16 students, enhancing their educational experience. I skillfully applied Applied Behavior Analysis (ABA) techniques to provide personalized support to students, fostering their understanding of general education concepts and social skills. Additionally, I effectively problem-solved both individually and as part of a team during high-stress situations, successfully de-escalating violent behaviors towards staff members and self-injurious behaviors, ensuring the safety of both students and staff.

I utilized NetSuite and Ratex software to manage chargebacks, process returns, and adjust inventory for over 2,000 items. I efficiently logged defective items and handled inventory adjustments for lost or non-returnable items, maintaining meticulous records through both paper and online documentation.I successfully managed return and repair processing independently, consistently meeting established performance metrics with minimal supervision. My responsibilities also included processing returns on various company websites, such as D&H, The Douglas Stewart Company, Apple, Ingram Micro, Dell, and Synnex, ensuring accurate and timely completion. This role honed my attention to detail, problem-solving skills, and ability to work autonomously in a fast-paced environment.