Lupe Gallardo Email & Phone Number

Texas, United States

Texas, United States

As a Service Delivery Manager I partnered with our BPO Providers (24/7 In Touch & Teleperformance) across 4 locations internationally to support, launch and maintain 15+ lines of business. My daily duties include the following:- Managed 17 LOBs across the Docs, Funding & Acquisitions Organization- Built strong relationships with BPO partners and internal.

Managed our contracts experience for both buying & selling customers, while also managing our relationship with vendors across the country. These roles required me to become a subject matter expert in my department to help develop initiatives to automate our contracts experience, while maintaining employee morale. Here are a few achievements I accomplished.

Sugarland, TX

Loan Specialist (Level III) at our Sugarland Call Center from 2016 - 2018. In this role, I assisted members with their loan experience. I would submit their applications, review their credit reports through Equifax, go over payments & terms and fund their loans while the member was on the phone. Here's a list of my daily responsibilities: - Prepare credit.

- Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.- Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.- Answer basic customer inquiries regarding interest rates, service charges and account.

Student

Associate'S Degree, Medical/Clinical Assistant

Completed an intensive 900-hour program comprised of theoretical and practical applications of essential Medical Assisting skills.