Lupe Panora Email & Phone Number

New York, Ny, Us

New York, Ny, Us

United States

• Oversee a high-quality youth development program(s) that incorporates QCH’s mission, vision and positioning, professional development topics and curriculum, contractual requirements, and engaging activities for participants. • Develop educational programming for SYEP participants. Work closely with SYEP Job Developers and/or Project Developers to ensure all program components are aligned and meet SYEP requirements. • Evaluate existing curriculum and training programs. • Creates and implements curriculum that meets the needs of students and satisfies the DYCD contract requirements • Oversee coordination of pre-service work readiness training for participants. • Develop innovative solutions to improve participant outcomes and skill development. • Develop and facilitate workshops for SYEP staff to help them implement curriculum and improve their teaching/delivery methods. • Ensure all Project Based Learning classrooms are fully equipped to complete a successful project. • Monitor and evaluate the success of the program's training/educational components and make any necessary changes as challenges are identified. • Supervise Service-Learning Facilitators. • Ensure QCH maintains a safe and inclusive environment for youth that meets all compliance and requirements set forth by the organization, DOE, DYCD, funders, and applicable labor laws. • Keep accurate track of participant attendance and follow up when necessary. • Ensure data input in all databases (DYCD) and submit reports as required, promptly.

www.womenofcustomersuccess.com

• Creating an inclusive environment through attending monthly diversity calls, relaying the topics discussed at monthly center meetings, as well as working with center administration in order to increase cultural awareness, inclusivity and continue to build a stronger community in the center.• Collaborate with the administration team in order to increase retention and further enable talent in the center through check-ins with teachers.• Trained lead teachers on the updated requirements for documentations and portfolio.

New York, United States

• Guide a teaching team to develop classroom plans, goals, and lead hands-on activities based on my observations of the children’s interests and needs. • Develop a strong, lasting relationships with parents and children by documenting and sharing the important milestones in the child’s day with the parents. • Manage daily classroom activities for 10 three to five-year-old children, 35 hours per week, by planning and implementing a creative curriculum.

Queens, New York, United States

• Managed and maintained relationship with 70+ VIP clients through monthly communication to providing one-on-one showings and recommendation on items to ensure customer retention and success; provided excellent client service to walk-ins and online clients.•Maintained the position of #2 top client advisor by bringing in a revenue of $450,000 in sales in a year; exceeding KPI goals set through excellent communication, understanding customer needs, providing customer-centric solutions, and recommendations•Proactively ensured clients' information was uploaded into Customer Relations Management (CRM) tool and other automation tools in order to complete online orders.

New York, New York

• Assisted the operations team with on-site preparation for weekday programming and Saturday Academy, ensured the distribution of necessary classroom and instruction materials for daily activities, addressed and resolved student inquires. • Managed and delegated responsibilities to Site Assistants and volunteers when filling in for the Site Coordinators.• Translated at transition events for the 11th grade team and at 9th grade program overview presentations.

New York City Metropolitan Area

• Collected background information from 80+ New York City public schools including types of extracurricular activities offered, access to public transportation, community/school relations, and diversity statistics 25 hours per week to evaluate likelihood of students traveling to Broadway shows after school hours.• Complied school information into Microsoft Excel spreadsheets and narrowed down potential schools for a pilot program which aims to foster interest in theatre arts by the 10th grade. • Assisted with programming initiatives such as Family First Nights® and the National High School Musical Theatre Awards.• Researched on most used tags on social media (Instagram, Facebook, Twitter) related to Broadway shows and compiled a list of possible tags to use for the pilot

New York City, New York