I am a person who is highly in tune with customer service in life and in business. My appreciation for receiving a great customer experience has shaped the career I have chosen in which I strive to provide the best customer service experience possible no matter what industry I work in.Through my extensive experience thriving in high performing, results-oriented entities within the insurance and banking sectors, I acquired the ability to cultivate strategic relationships, business acumen and solid understanding of organizational drivers for performance and productivity to support clients' growth.Driven by a passion for impact, I chose work that allow me to help others overcome their struggles and elevate their careers within teams that impact a customer experience during difficult moments. For the past 25 years, I have been fortunate to learn from many like-minded individuals within the IT industry. I use a strength-based, motivational approach to coach members in teams I have managed to actualize their potential and succeed as individuals in a customer support oriented workplace. I offer the needed support to my team through respect and honest interest in them. This in turn translates across cultures, bringing empathy, intelligence, subject matter expertise, ingenuity, grit, and a good sense of humor to create a neutral and safe space, driven by the desire to take care of our clients.As a manager, I possess in depth knowledge on how to assess essential skills gaps, as well as the ability to develop high quality content and design training material needed by a customer support team. I am fully aware that without a good knowledgebase a team will not have the most updated and relevant information to cultivate excellence in supporting clients. I am committed to leveraging my resourcefulness and adding value through industry best practices. Most of all, I am always enthusiastic about providing the best customer service to our clients, whether they are internal or external, and being part of the process that brings them success.
