Lupe Feld Email & Phone Number

Redwood City, CA, US

Head of Global Client Expansion and Business Acceleration - January 2024 - currentAs the Head of Global Client Expansion and Business Acceleration, my principal duty is to drive the worldwide expansion of i2c and our clients' overall growth and success. Cultivating more robust relationships within our clients' C-suite with the joint focus of increasing.

Primary advisor for developing the vision and strategy, overseeing strategic planning, and leading strategic initiatives, including pre-seed and now seed investment rounds, M&A, transformation, partnerships, and cost reduction. Bestow ongoing strategic guidance and support with prospective clients, investors, and development of team. Dropt is.

Toronto, ON, CA

• (On-contract while honoring a paid, fintech noncompete)Built the Office of the CRO from the ground up. Developed and implemented OKRs, value proposition, policies, procedures, and KPIs. Sourced, hired, trained.
• Launched a Shopify servicing app and the productization of a Recruitment Process Outsourcing (RPO) solution, which are both poised as major 2022/2023 major revenue contributors.
• Boosted corporate Glassdoor score from 2.6 to 3.2 in 45 days by breaking down operational silos and improving employee engagement.
• Increased social media engagement: LinkedIn up 384%, YouTube up 18%, Instagram up 36%. Facebook up 23%, Twitter up 8%. Social Traffic Website increase: up 170%, and Organic Search up 7%.
• Reduced website costs by $300K annually (Net) by transitioning website management from vendor to in-house.

Manhattan, New York, US

Provided strategy, vision and funding guidance to a start-up in Fintech servicing merchants by bundling payment processing, lending, banking, and accounts payable automation, in one enterprise platform. https://www.maxafi.com/. Closed out advisory in January 2022 and moved to continue as an advisor for company principal that transitioned to create Dropt

Milwaukee, Wisconsin, US

• VP, Customer Experience & International (BoA Merchant Services (BAMS) Joint Venture Dissolution) Led the global effort to dissolve the $1.3B BAMS Joint Venture with Bank of America while navigating the complexities of.
• Success split of the BAMS Joint Venture splitting 700K merchant locations with annual revenue of ~$500 million, processing 17.3B transactions annually (Split 51% Fiserv/BoA 49%) VP, Global Sales (Bank and Credit Union.
• Achieved double-digit global sales growth after implementing reorganization strategies and aligning KPIs with client-centric approaches.

Cincinnati, Ohio, US

• Head of Sales Redefined the sales model by capitalizing on important partnerships and providing SaaS solutions. Attached new-merchant performance measures to residual and new business compensation plans to eliminate.
• Transformed an unsellable enterprise into a highly desirable target for back-to-back acquisition. (Company was acquired by Vantiv 2/2018 and then by FIS on 3/2019)
• Realized 15% YoY growth in new merchant sales (with 263% in activations) by transforming the sales model and supporting solutions.
• Reduced seller attrition by 50% with new hire training and coaching.
• Increased merchant retention from 10% to 75% and gained OPEX savings of ~$200K.

New York, NY, US

• VP, Acquisitions, and Head of Direct Sales Built a US start-up business within American Express to acquire new OPEN Business card members. Created an inclusive organizational culture and maintained a 2% attrition rate.
• Achieved $3B in revenue from SMB customers by rolling out an internal startup (400% growth in 18 months).
• Delivered ROI - 2014 - 613% ROI from a $10M investment: 2015 - 818% ROI from a $20M investment, and 2016 - 874% from a $27M investment to become Amex’s most profitable segment.
• Retained and grew Costco relationship by acquiring +30K new card accounts, representing $3B in new SMB and Consumer charge volume and exceeding sales goal by 135%.
• Delivered +$2.5B in merchant revenue volume through Square and Stripe relationships.
• Generated $1.1B over five years by signing Tim Horton’s, the largest QSR in Canada with 4,800 restaurants.

Scunthorpe, GB

An organizational development consulting company with a focus on reducing attrition through behavior based interviewing and their proprietary psychometric assessment tool.Led the sales and account development efforts. Ran the day to day operations of the business and owned P&L.

Education record

Graduate Certificate, Penn State Executive Program