Lupe Feld Email & Phone Number

Redwood City, Ca, Us

Head of Global Client Expansion and Business Acceleration - January 2024 - currentAs the Head of Global Client Expansion and Business Acceleration, my principal duty is to drive the worldwide expansion of i2c and our clients' overall growth and success. Cultivating more robust relationships within our clients' C-suite with the joint focus of increasing revenue and accelerating business initiatives.Head of Strategic Accounts - December 2022 - January 2024As the Head of Strategic Accounts, I led a team of VP-Level client executives who manage and nurture key client relationships to drive growth and maximize revenue. Through a deep understanding of our clients' needs and industry trends, developed and executed tailored account strategies that aligned with their business objectives. Proactively identified opportunities for upselling and cross-selling, ensured our clients are leveraging the full suite of our platform's capabilities. Collaborated closely with internal teams to drive product enhancements and delivered exceptional customer experiences. Through effective communication and negotiation, established trusted advisor relationship with our clients, positioning i2c as their preferred payments partner and signed 100% of renewing clients. Ultimately, drove customer success, fostered long-term partnerships, and achieved sustainable business growth for both our clients and our organization.

Primary advisor for developing the vision and strategy, overseeing strategic planning, and leading strategic initiatives, including pre-seed and now seed investment rounds, M&A, transformation, partnerships, and cost reduction. Bestow ongoing strategic guidance and support with prospective clients, investors, and development of team. Dropt is conceptualizing future and bridging a path to Web3 commerce and innovating a future shaped influence by crypto. Dropt, brings utility to NFTs and future of the metaverse and makes it accessible to every business. https://dropt.club/

Toronto, On, Ca

(On-contract while honoring a paid, fintech noncompete)Built the Office of the CRO from the ground up. Developed and implemented OKRs, value proposition, policies, procedures, and KPIs. Sourced, hired, trained, mentored revenue professionals and support staff. Transitioned the completed organization to a permanent CRO. Redefined marketing and social media objectives and hired an inhouse a team to relaunch the corporate website changing it from vendor-hosted to an in-house managed process. Facilitated and positioned the company for two business acquisitions, a technology asset and offshore BPO (Mexico) working in M&A function with investors and acquisition targets. Facilitated complex financial modeling with finance, completed data visualization, strategy, and pitch decks to engage investors supporting acquisitions, Canadian IPO and company exit strategies. Led multiple go-to-market strategies from concept to realization and launched two products. Drove business unification by maximizing collaboration opportunities to improve employee engagement. Initiated the LTIP/Phantom stock plan to drive retention (2023 launch).● Launched a Shopify servicing app and the productization of a Recruitment Process Outsourcing (RPO) solution, which are both poised as major 2022/2023 major revenue contributors.● Boosted corporate Glassdoor score from 2.6 to 3.2 in 45 days by breaking down operational silos and improving employee engagement.● Increased social media engagement: LinkedIn up 384%, YouTube up 18%, Instagram up 36%. Facebook up 23%, Twitter up 8%. Social Traffic Website increase: up 170%, and Organic Search up 7%.● Reduced website costs by $300K annually (Net) by transitioning website management from vendor to in-house.

Manhattan, New York, Us

Provided strategy, vision and funding guidance to a start-up in Fintech servicing merchants by bundling payment processing, lending, banking, and accounts payable automation, in one enterprise platform. https://www.maxafi.com/. Closed out advisory in January 2022 and moved to continue as an advisor for company principal that transitioned to create Dropt

Milwaukee, Wisconsin, Us

VP, Customer Experience & International (BoA Merchant Services (BAMS) Joint Venture Dissolution) Led the global effort to dissolve the $1.3B BAMS Joint Venture with Bank of America while navigating the complexities of the Covid-19 merchant impacts. Optimized the BAMS joint venture customer experience, including identifying touchpoints, critical merchant information, compliance, and legal requirements for ~340K merchants. Stood up CX OKRs, projects to track the conversion efforts of all re-branded omnichannel touchpoints. Designed and oversaw the execution of complex enterprise communications plans. Facilitated all legal and compliance requirements sign-offs using proactive, dedicated processes and a portal for tracking client-facing documents. Primary liaison for Bank of America across Fiserv, and relevant vendors, with a mandate to maintain contractual privacy and security requirements. ● Success split of the BAMS Joint Venture splitting 700K merchant locations with annual revenue of ~$500 million, processing 17.3B transactions annually (Split 51% Fiserv/BoA 49%) VP, Global Sales (Bank and Credit Union card, core, cybersecurity (MDR) services and solutions) Transformed a multi-year underperforming global team into value-focused leaders and sellers. Implemented a customer-centric discovery process and a redesigned value proposition. ● Achieved double-digit global sales growth after implementing reorganization strategies and aligning KPIs with client-centric approaches.

Cincinnati, Ohio, Us

Head of Sales Redefined the sales model by capitalizing on important partnerships and providing SaaS solutions. Attached new-merchant performance measures to residual and new business compensation plans to eliminate part-time engagement from large merchant portfolio owners. Transitioned the sales team from 1099 independent contractors to full-time employees, resulting in enhanced accountability and engagement. Designed and implemented a revamped sales compensation model to deliver higher sales performance. Launched Salesforce (CRM) using multiple training and rollout approaches, resulting in a 95% user adoption rate.● Transformed an unsellable enterprise into a highly desirable target for back-to-back acquisition. (Company was acquired by Vantiv 2/2018 and then by FIS on 3/2019)● Realized 15% YoY growth in new merchant sales (with 263% in activations) by transforming the sales model and supporting solutions.● Reduced seller attrition by 50% with new hire training and coaching.● Increased merchant retention from 10% to 75% and gained OPEX savings of ~$200K.

New York, Ny, Us

VP, Acquisitions, and Head of Direct Sales Built a US start-up business within American Express to acquire new OPEN Business card members. Created an inclusive organizational culture and maintained a 2% attrition rate; received the top employee survey responses across the Amex businesses. Led a cross-functional sales and marketing team to maintain and expand relationships within the Costco portfolio ahead of the transition to a new portfolio owner. Transformed the Canadian merchant business responsible for 15 billion CAD annually by signing U.S. and Canadian retailers' Square and Stripe. Partnered with pricing to develop innovative fixed per/transaction merchant pricing to sign Tim Horton's quick-service restaurant account. Partnered with the issuing team for the launch and retention of the Scotiabank cobranded Scotiabank/Amex card.● Achieved $3B in revenue from SMB customers by rolling out an internal startup (400% growth in 18 months). ● Delivered ROI - 2014 - 613% ROI from a $10M investment: 2015 - 818% ROI from a $20M investment, and 2016 - 874% from a $27M investment to become Amex’s most profitable segment.● Retained and grew Costco relationship by acquiring +30K new card accounts, representing $3B in new SMB and Consumer charge volume and exceeding sales goal by 135%.● Delivered +$2.5B in merchant revenue volume through Square and Stripe relationships.● Generated $1.1B over five years by signing Tim Horton’s, the largest QSR in Canada with 4,800 restaurants.● Drove ~ CAD 3B from the launch of the cobranded Scotiabank/Amex card.

Scunthorpe, Gb

An organizational development consulting company with a focus on reducing attrition through behavior based interviewing and their proprietary psychometric assessment tool.Led the sales and account development efforts. Ran the day to day operations of the business and owned P&L.

Education record

Graduate Certificate, Penn State Executive Program