Lupe Feld

Lupe Feld Email and Phone Number

Global Strategy, Revenue and CX Executive | Result Driven | Culture Builder | Revenue Podcast Co-Host @ i2c Inc.
Lupe Feld's Location
Glendale, Arizona, United States, United States
Lupe Feld's Contact Details

Lupe Feld personal email

n/a
About Lupe Feld

Highly skilled organizational leader with a proven track record in revenue generation, strategy, and global business transformation. Senior leadership experience in sales, account management, marketing, and revenue operations. Proficient in maximizing operational efficiency, maintaining a balance between growth and profitability, and enhancing performance. Inclusive leadership and growth-mindset guide and facilitate productive dialogue, barrier removal, skill building, and a positive work environment. Cultural diversity and proficiency in both English and Spanish, as well as curiosity for languages and cultures, enable effective collaboration with individuals of all international backgroundsKEY SKILLS Revenue Growth Focus Executive Leadership Effective Communication Financial Acumen Resilient Decision-making Change Management  Strategic Thinking  Technology Proficiency Planning/Execution Emotional Intelligence Culture Champion Will-to-Win Self-awareness Life-long Learner

Lupe Feld's Current Company Details
i2c Inc.

I2C Inc.

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Global Strategy, Revenue and CX Executive | Result Driven | Culture Builder | Revenue Podcast Co-Host
Lupe Feld Work Experience Details
  • I2C Inc.
    Head Of Global Client Expansion And Business Acceleration
    I2C Inc. Dec 2022 - Present
    Redwood City, Ca, Us
    Head of Global Client Expansion and Business Acceleration - January 2024 - currentAs the Head of Global Client Expansion and Business Acceleration, my principal duty is to drive the worldwide expansion of i2c and our clients' overall growth and success. Cultivating more robust relationships within our clients' C-suite with the joint focus of increasing revenue and accelerating business initiatives.Head of Strategic Accounts - December 2022 - January 2024As the Head of Strategic Accounts, I led a team of VP-Level client executives who manage and nurture key client relationships to drive growth and maximize revenue. Through a deep understanding of our clients' needs and industry trends, developed and executed tailored account strategies that aligned with their business objectives. Proactively identified opportunities for upselling and cross-selling, ensured our clients are leveraging the full suite of our platform's capabilities. Collaborated closely with internal teams to drive product enhancements and delivered exceptional customer experiences. Through effective communication and negotiation, established trusted advisor relationship with our clients, positioning i2c as their preferred payments partner and signed 100% of renewing clients. Ultimately, drove customer success, fostered long-term partnerships, and achieved sustainable business growth for both our clients and our organization.
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  • Dropt
    Strategic Advisor
    Dropt Dec 2021 - Present
    Primary advisor for developing the vision and strategy, overseeing strategic planning, and leading strategic initiatives, including pre-seed and now seed investment rounds, M&A, transformation, partnerships, and cost reduction. Bestow ongoing strategic guidance and support with prospective clients, investors, and development of team. Dropt is conceptualizing future and bridging a path to Web3 commerce and innovating a future shaped influence by crypto. Dropt, brings utility to NFTs and future of the metaverse and makes it accessible to every business. https://dropt.club/
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  • S&P Data Digital
    Chief Strategy Officer, Head Of Marketing & Social Media; Chief Revenue Officer
    S&P Data Digital Mar 2021 - May 2022
    Toronto, On, Ca
    (On-contract while honoring a paid, fintech noncompete)Built the Office of the CRO from the ground up. Developed and implemented OKRs, value proposition, policies, procedures, and KPIs. Sourced, hired, trained, mentored revenue professionals and support staff. Transitioned the completed organization to a permanent CRO. Redefined marketing and social media objectives and hired an inhouse a team to relaunch the corporate website changing it from vendor-hosted to an in-house managed process. Facilitated and positioned the company for two business acquisitions, a technology asset and offshore BPO (Mexico) working in M&A function with investors and acquisition targets. Facilitated complex financial modeling with finance, completed data visualization, strategy, and pitch decks to engage investors supporting acquisitions, Canadian IPO and company exit strategies. Led multiple go-to-market strategies from concept to realization and launched two products. Drove business unification by maximizing collaboration opportunities to improve employee engagement. Initiated the LTIP/Phantom stock plan to drive retention (2023 launch).● Launched a Shopify servicing app and the productization of a Recruitment Process Outsourcing (RPO) solution, which are both poised as major 2022/2023 major revenue contributors.● Boosted corporate Glassdoor score from 2.6 to 3.2 in 45 days by breaking down operational silos and improving employee engagement.● Increased social media engagement: LinkedIn up 384%, YouTube up 18%, Instagram up 36%. Facebook up 23%, Twitter up 8%. Social Traffic Website increase: up 170%, and Organic Search up 7%.● Reduced website costs by $300K annually (Net) by transitioning website management from vendor to in-house.
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  • Maxafi Holdings Llc
    Advisor
    Maxafi Holdings Llc Jan 2021 - Jan 2022
    Manhattan, New York, Us
    Provided strategy, vision and funding guidance to a start-up in Fintech servicing merchants by bundling payment processing, lending, banking, and accounts payable automation, in one enterprise platform. https://www.maxafi.com/. Closed out advisory in January 2022 and moved to continue as an advisor for company principal that transitioned to create Dropt
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  • Fiserv
    Vp, Client Experience & International - Bams Transition, And Vp Global Sales
    Fiserv Dec 2018 - May 2021
    Milwaukee, Wisconsin, Us
    VP, Customer Experience & International (BoA Merchant Services (BAMS) Joint Venture Dissolution) Led the global effort to dissolve the $1.3B BAMS Joint Venture with Bank of America while navigating the complexities of the Covid-19 merchant impacts. Optimized the BAMS joint venture customer experience, including identifying touchpoints, critical merchant information, compliance, and legal requirements for ~340K merchants. Stood up CX OKRs, projects to track the conversion efforts of all re-branded omnichannel touchpoints. Designed and oversaw the execution of complex enterprise communications plans. Facilitated all legal and compliance requirements sign-offs using proactive, dedicated processes and a portal for tracking client-facing documents. Primary liaison for Bank of America across Fiserv, and relevant vendors, with a mandate to maintain contractual privacy and security requirements. ● Success split of the BAMS Joint Venture splitting 700K merchant locations with annual revenue of ~$500 million, processing 17.3B transactions annually (Split 51% Fiserv/BoA 49%) VP, Global Sales (Bank and Credit Union card, core, cybersecurity (MDR) services and solutions) Transformed a multi-year underperforming global team into value-focused leaders and sellers. Implemented a customer-centric discovery process and a redesigned value proposition. ● Achieved double-digit global sales growth after implementing reorganization strategies and aligning KPIs with client-centric approaches.
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  • Worldpay
    Head Of Direct Sales, Small Business
    Worldpay Feb 2017 - Feb 2018
    Cincinnati, Ohio, Us
    Head of Sales Redefined the sales model by capitalizing on important partnerships and providing SaaS solutions. Attached new-merchant performance measures to residual and new business compensation plans to eliminate part-time engagement from large merchant portfolio owners. Transitioned the sales team from 1099 independent contractors to full-time employees, resulting in enhanced accountability and engagement. Designed and implemented a revamped sales compensation model to deliver higher sales performance. Launched Salesforce (CRM) using multiple training and rollout approaches, resulting in a 95% user adoption rate.● Transformed an unsellable enterprise into a highly desirable target for back-to-back acquisition. (Company was acquired by Vantiv 2/2018 and then by FIS on 3/2019)● Realized 15% YoY growth in new merchant sales (with 263% in activations) by transforming the sales model and supporting solutions.● Reduced seller attrition by 50% with new hire training and coaching.● Increased merchant retention from 10% to 75% and gained OPEX savings of ~$200K.
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  • American Express Business
    Vp Top Client Acquisition; Vp Head Of Sales Canada Merchant Acquisition; Director Merchant Services
    American Express Business 2006 - 2016
    New York, Ny, Us
    VP, Acquisitions, and Head of Direct Sales Built a US start-up business within American Express to acquire new OPEN Business card members. Created an inclusive organizational culture and maintained a 2% attrition rate; received the top employee survey responses across the Amex businesses. Led a cross-functional sales and marketing team to maintain and expand relationships within the Costco portfolio ahead of the transition to a new portfolio owner. Transformed the Canadian merchant business responsible for 15 billion CAD annually by signing U.S. and Canadian retailers' Square and Stripe. Partnered with pricing to develop innovative fixed per/transaction merchant pricing to sign Tim Horton's quick-service restaurant account. Partnered with the issuing team for the launch and retention of the Scotiabank cobranded Scotiabank/Amex card.● Achieved $3B in revenue from SMB customers by rolling out an internal startup (400% growth in 18 months). ● Delivered ROI - 2014 - 613% ROI from a $10M investment: 2015 - 818% ROI from a $20M investment, and 2016 - 874% from a $27M investment to become Amex’s most profitable segment.● Retained and grew Costco relationship by acquiring +30K new card accounts, representing $3B in new SMB and Consumer charge volume and exceeding sales goal by 135%.● Delivered +$2.5B in merchant revenue volume through Square and Stripe relationships.● Generated $1.1B over five years by signing Tim Horton’s, the largest QSR in Canada with 4,800 restaurants.● Drove ~ CAD 3B from the launch of the cobranded Scotiabank/Amex card.
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  • Mcs Worldwide
    Vp Sales
    Mcs Worldwide Feb 2002 - Apr 2006
    Scunthorpe, Gb
    An organizational development consulting company with a focus on reducing attrition through behavior based interviewing and their proprietary psychometric assessment tool.Led the sales and account development efforts. Ran the day to day operations of the business and owned P&L.
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Lupe Feld Skills

Strategic Partnerships Relationship Management Electronic Payments Credit Cards Salesforce.com Merchant Services B2b Customer Acquisition Financial Services Payment Card Processing New Business Development Segmentation Sales Management Loyalty Marketing Selling Leadership Crm Sales Operations E Commerce Sales Management Customer Experience Marketing Customer Retention Payments Analytics Mobile Payments Debit Cards Cards Acquiring E Payments Business Relationship Management Business To Business Business Development Customer Relationship Management

Lupe Feld Education Details

  • Acclivus R3 Sales Negotiation And Coaching
    Acclivus R3 Sales Negotiation And Coaching
  • Penn State, Smeal College Of Business
    Penn State, Smeal College Of Business
    Penn State Executive Program

Frequently Asked Questions about Lupe Feld

What company does Lupe Feld work for?

Lupe Feld works for I2c Inc.

What is Lupe Feld's role at the current company?

Lupe Feld's current role is Global Strategy, Revenue and CX Executive | Result Driven | Culture Builder | Revenue Podcast Co-Host.

What is Lupe Feld's email address?

Lupe Feld's email address is lu****@****exp.com

What is Lupe Feld's direct phone number?

Lupe Feld's direct phone number is +160281*****

What schools did Lupe Feld attend?

Lupe Feld attended Acclivus R3 Sales Negotiation And Coaching, Penn State, Smeal College Of Business.

What skills is Lupe Feld known for?

Lupe Feld has skills like Strategic Partnerships, Relationship Management, Electronic Payments, Credit Cards, Salesforce.com, Merchant Services, B2b, Customer Acquisition, Financial Services, Payment Card Processing, New Business Development, Segmentation.

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