Resident Engineer at Affin Bank (Handling PAM)Deploy, configure and maintain cybersecurity appliances and solutions.• Lead Firewall Analyzer deployment and proof-of-concept project.• Lead Data Auditor and Data Classification deployment project.• Lead Certificate Lifecycle Management deployment project.• Lead Insider Threat Protection proof-of-concept project.• Lead for Privileged Access Management (PAM)• Conduct product introduction, demonstration and training for partners and customers.• Handling post-sale support cases and preventive maintenance activities.• Handle tender, proposal and pricing calculations.• Maintain good relationships with principal, partners and customers.

• Conducted Agile ceremonies, including sprint planning and retrospectives, focusing on UX improvements to ensure effective communication and collaboration between project sponsors, stakeholders, and development teams, thereby bridging gaps and aligning project outcomes with user needs.• Developed, maintained, and iteratively refined key project documentation (Project Charter, Stakeholder Register, and management plans for Scope, Schedule, Cost & Resource, Communication, and Risk), incorporating UX research findings to guide project direction and ensure alignment with user expectations.• Managed the project and software development life cycles with a focus on UX, working closely with stakeholders and team members in an Agile environment to monitor progress, implement user-centered design changes, and guarantee the delivery of high-quality, user-friendly products.• Played a pivotal role in User Acceptance Testing (UAT) and Final Acceptance Testing (FAT), using UX evaluation techniques to ensure the developed solutions not only met technical requirements but also delivered an intuitive and engaging user experience.• Authored commercial and non-commercial RFP write-ups, leveraging strong writing and communication skills to effectively convey the company’s capabilities in delivering user-centric solutions, underlining the commitment to enhancing user satisfaction and engagement.

Handling social media. Research audience preferences and discover current trends. Create engaging text, image and video content and report on online reviews and feedback from customers and fans

Corporate Communication Department under the Corporate Responsibility, Sponsorship and Media Relations unit. Involve in Corporate Social Responsibility with Harian Metro and Berita Harian

Promote UNICEF Malaysia on-line presence through effective communication channels to engage potential supports and also develop and manage UNICEF Malaysia social media and networking.