Luqman Moosa (Msc, Prince2 Agile, Scrum Master Certified) Email & Phone Number

London, United Kingdom

I am directing the IT cyber security portfolio for the company which includes the upgrade of their access management solution, procurement of new Sase, Siem, Soar and, Mdm solutions. Also overlooking the information classification, 3rd party governance and business resiliency initiatives.I successfully lead the SCV initiative which included a new Global Customer Data Platform, Customer Management System, Multi-product bundling & Unified Profiling System which transformed Simply Business from a policy-oriented to a customer-centric company.I directed successfully the IT audit initiatives for 2022 which helps in identifying and preventing severe risks in the IT systems, and SOX controls that support the business, and can also help SB audit IT systems avoid possible risks from external compliance. Oversaw 50 people including product managers, tech leads, DevOps, engineers, auditors for successful on-time and budget delivery of the initiatives.Following are my key achievements:● Unlock £47m of the revenue set out for its long range strategy of the business ● 24/7 online customer service ● More efficient, personalised marketing● Improved intelligence about the customer behaviour ● Better value attribution with our partners and customers

London, United Kingdom

In my past role:I ensured the smooth delivery of multi-million-pound product goals and initiatives for Deko and strategic partners. I enhanced operational day-to-day efficiency through the management of highly skilled four cross-functional teams. I designed and implemented effective multi-year project portfolio budgets up to £10M to achieve project goals within constraints. I organized and presented training sessions to optimise support and scrum team work performance, while tailoring of JIRA for partners.Following are my key achievements:● Recognised for increasing revenue growth and improving customer experience as well as decreasing fraud by taking multiple small to medium size initiatives for Deko's strategic partners.● Accelerated company revenue with the delivery of large and small projects budgeted up to £10M for strategic partners/clients.● Elevated revenues by a £25K per month license fee after successfully launching tier-1 lender, MBNA, on the Deko Omni channel platform.● Reduced fraudulent application by 25% after successful launch of new fraud management solution for international financial service, Klarna

London, Greater London, United Kingdom

In my past role:I spearheaded overall activities associated with projects from start to end, ensuring on time and within budget delivery. I controlled all endeavors regarding managing project budget worth £2M. I officiated and chaired weekly meetings with the project board and partners to update project progress. I led team of 12 for successful on-time and budget delivery. I drafted documents of project brief, business case, requirements, budgets, plans, reports, RAID logs, change logs and change request.Following is my key achievement that I attained:● Directed timely completion of GDPR compliance and ISO certification project initiatives which resulted in avoiding severe sanctions and penalties.

In my past role:I co-ordinated with team of 10 members for successful on-time and budget delivery. I managed significant challenges related to rolling out sprint planning, daily stand-ups, iteration reviews and retrospectives. I led weekly meetings with the project board and clients to identify key areas of improvements and weaknesses. I directed the integration process of international insurance firm, Lloyds, enabling the firm to collect real-time data and evidence from smart smoke detectors installed in warehouses and businesses of the insurers.Following is my key achievement that I attained:● Accelerated the final stages of a tier 1 bank project by 2 weeks resulting in on time delivery.

London, United Kingdom

In my past role:I delivered end-to-end online project management and ensured delivery of seven digital marketing teams online project portfolio across the UK, Europe, and Australia. I planned and executed specific measurements to attain success criteria of project, including SAP Hybris e-commerce platform and new international money transfer product in 8 countries and 21 languages, resulted in a new customer journey, content and product management system and remittance service. I owned key accountability of 8 onshore and offshore front-end developers.Following are highlights of my key achievements that I attained:● Accelerated SIM sales by 30% through effective utilisation of the new country websites.● Delivered a new payment platform, Adyen, which reduced customer drop of by 10% and errors by 20%

London, United Kingdom

In my past role:I ensured seamless operations by managing a team of 6 in-house and nearshore front-end developers. I supported team to support the digital transformation of the business and online BAU operations. I executed project plans and confirmed the efficient delivery of projects, including a new responsive design, analytics, and content for 8 country websites and 21 languages across the UK, Europe, and Australia.Following are highlights of my key achievements that I attained:● Elevated organic searches by 25% with the rollout of new website.● Delivered exceptional customer service, resulted in reduced customer complaints by 20%.

London, United Kingdom

Karachi

Msc., Software Engineering

Relevant courses include interactive system design, distributed systems, research method

Bsc, Computer Science

Relevant course include project management, communication skills, web development technologies