Lurawle John Email & Phone Number

Tampa, Florida, United States

• Conduct thorough reviews and underwriting of mortgage loan applications, assessing creditworthiness, employment, and financial stability of applicants.• Ensure compliance with federal and state regulations, as well as company-specific guidelines in the underwriting process.• Evaluate property appraisals and title reports to assess the collateral's value and ownership.• Collaborate with loan officers, processors, and borrowers to collect necessary documentation and address inquiries related to mortgage applications.• Kept up-to-date with changes in mortgage lending regulations, ensuring the company's continued compliance.• Consistently met or exceeded individual underwriting targets, contributing to the overall success of the department.

Tampa, Florida Area

• Recognized for processing the most mortgage referrals/tickets for 2 quarters in 2021.• Contributed to the success of meeting the departmental goals for quarter 1 of 2021. • Actively contributed to the success of meeting and exceeding the annual departmental goals for 2020.• Discuss loan programs and recommends appropriate product(s) to meet the member's needs.• Analyze loan files to determine compliance with credit union and investor guidelines.• Pre-approve 1st mortgage loan applications within limits of assigned authority.• Work with underwriters to fix application problems and resolve issues.• Field member complaints and provided solutions.• Proactively identified solutions for members experiencing credit issues.

Tampa, Florida

• Responsible for updating mortgage origination software systems to add and remove users, reset passwords, change security settings.• Responsible for running reports related to mortgage lending, including daily and monthly interest rates, staff productivity, loan growth and volume, statistics, trends, and competitive market analysis.• Provided technical and functional recommendations based on project requirements.• Studied business functions, collecting information and evaluating requirements to establish operational objectives.• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Tampa, Florida

• Developed Excel spreadsheet to automate mortgage rate roll-down fee, saving 10 minutes per application. • Maintained an average inbound call volume of 600+ a month and an average monthly logged in adherence of 97%. • Responsible for providing internal and external member service primarily over the telephone and written communication.• Identify and resolve loan inquiries using listening, critical thinking, and probing skills for one call resolution.• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.• Adhered to Suncoast Credit Union's policies and guidelines to consistently achieve call-time and quality standards.

Tampa, Florida

• Key contributor to the success of meeting and exceeding the monthly and annual departmental goals for mortgage loan sales for years 2014 and 2015.• Responsible for providing internal and external member service primarily over the telephone and written communication.• Identify and resolve loan inquiries using listening, critical thinking, and probing skills for one call resolution.• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Responsible for the evaluation of closed mortgage loans for quality assurance.

Tampa, Florida

Review consumer loans for approval and quality assurance. General banking transactions. Email and phone correspondence.

Master Of Business Administration (M.B.A.), Sport Business

Activities and Societies: Phi Beta Sigma Fraternity, Inc.

B.A., Communications

Activities and Societies: American Marketing Association N.I.T.E. - Network Improve Transform Empower

Associate Of Arts (A.A.), Liberal Arts

Dental Hygiene/Hygienist