Lurdes Enes

Lurdes Enes Email and Phone Number

Director of Revenue Management @ Crowne Plaza Porto
Porto, PT
Lurdes Enes's Location
Porto, Porto, Portugal, Portugal
Lurdes Enes's Contact Details

Lurdes Enes work email

Lurdes Enes personal email

About Lurdes Enes

January 2021 - "Invited Speaker, ISAG: Presented 'A Day in the Life of Revenue Management' to share insights and best practices during a speaking engagement."July 2020 - "Invited Speaker, Turismo de Portugal: Presented on the psychology of pricing to managers and entrepreneurs during the COVID-19 pandemic."November 2019 - "Cross Exposure at Geneva Crowne Plaza & Intercontinental Hotels: Collaborated with Revenue Director to exchange insights and best practices, gaining valuable expertise in revenue management strategies and techniques."October 2018 - "Cross Exposure at Crowne Plaza Amsterdam South: Leveraged one-month experience to implement new strategies within the Groups and Events Team, enhancing operational efficiency and contributing to overall team performance."

Lurdes Enes's Current Company Details
Crowne Plaza Porto

Crowne Plaza Porto

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Director of Revenue Management
Porto, PT
Website:
ihg.com/evenhotels/hotels/us/en/alpharetta/atlev/hoteldetail
Employees:
2
Lurdes Enes Work Experience Details
  • Crowne Plaza Porto
    Director Of Revenue Management
    Crowne Plaza Porto
    Porto, Pt
    View
  • Crowne Plaza Porto
    Director Of Revenue Management
    Crowne Plaza Porto Sep 2020 - Present
    Porto, Portugal
    Forward-thinking Revenue Management / Strategically Maximizing Profit Growth / Operational Excelence & Margin Optimization.
    View
  • Crowne Plaza® Hotels & Resorts
    Revenue Manager & Group Sales
    Crowne Plaza® Hotels & Resorts Jan 2016 - Aug 2020
    Porto
    Maximizes revenue generation from available spaces and sales opportunities.Formulates analyses and implements measures aimed at achieving budgetary goals.Studies national and international markets across distribution channels.Conducts forecasting and pricing activities.Determines the Business Mix based on the chosen strategy for budgeting purposes.Analyzes market trends, particularly feeder markets, for annual budgeting.Leads the Hotel's Groups and Events Team.Participates in trading reviews with Hotel Owners.
    View
  • Tiara Hotels & Resorts
    Reservations & Inventory Manager
    Tiara Hotels & Resorts 2008 - 2016
    Porto
    Assists the Revenue Manager in developing and implementing strategies.Gathers market insights to complement and guide strategy formulation.Conducts market analysis of the Compset and performs SWOT analysis.Manages Hotel inventory by market segment and distribution channel.
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  • Tiara Park Atlantic Porto
    Reservations Manager
    Tiara Park Atlantic Porto 1995 - 2008
    - Managing general inventory; - Room blocks and individual reservations for maximum revenue. - Set objectives and strategies to boost REVPAR and increase Hotel sales.- Inventory control; Rates optimization. - Analysing booking pace & historical for the best accuracy on pricing.- Dynamization of Up-selling through the income business.- Present weekly forecast by market segmentation.- Contracts control.- Coordination with Yield Department for OTA's Page Positioning Optimization - Ensuring all billing requirements are met. - Guest satisfaction through professional interaction. - Coaching and leading the team.
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  • Le Meridien Hotels & Resorts
    Front Office Manager
    Le Meridien Hotels & Resorts Feb 1990 - Dec 1995
    - Assist the Rooms Division Manager with the supervision of the front office staff.- Maintaining proper cash control to guest service standards on a day-to-day basis. - Attend to Guest's enquiries; requests; complaints and compliments. - Monitor Department costs to ensure performance against budget.- Ensure proper training and procedures are in place to provide service quality.- Monitors and coaching front office personnel to ensure Guests receives warm attention and personal recognition.
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  • Le Meridien Hotels & Resorts
    Reception Shift Leader
    Le Meridien Hotels & Resorts May 1988 - Feb 1990
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  • Le Meridien Hotels & Resorts
    Recepcionist
    Le Meridien Hotels & Resorts Jan 1986 - May 1988
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  • Le Meridien Hotels & Resorts
    Client Accountant
    Le Meridien Hotels & Resorts Sep 1985 - Jan 1986
    View

Lurdes Enes Skills

Rms Reservations Amadeus Hospitality

Lurdes Enes Education Details

  • Global Hotels & Resorts
    Global Hotels & Resorts
    Leadership And Management Teams
  • Crestcom
    Crestcom
    " The Bullet Proof Manager"
  • Ipfel
    Ipfel
    " Training Of Trainers"
  • Amadeus Hospitality Business Group - Rms
    Amadeus Hospitality Business Group - Rms
    Revenue Management
  • Le Meridien International Institute
    Le Meridien International Institute
    " Service Recovery"
  • Le Meridien International Institute
    Le Meridien International Institute
    Master Trainer " Reservations & Front Office Desk Upselling"
  • Le Meridien International Institute
    Le Meridien International Institute
    " Revenue Masters Modules
  • Forte
    Forte
    Training Program " Commitment To Excellence"
  • Le Meridien International Institute
    Le Meridien International Institute
    Advance Sales Techniques
  • Le Meridien International Institute
    Le Meridien International Institute
    " Junior Management" I,Ii,Iii

Frequently Asked Questions about Lurdes Enes

What company does Lurdes Enes work for?

Lurdes Enes works for Crowne Plaza Porto

What is Lurdes Enes's role at the current company?

Lurdes Enes's current role is Director of Revenue Management.

What is Lurdes Enes's email address?

Lurdes Enes's email address is lu****@****ail.com

What schools did Lurdes Enes attend?

Lurdes Enes attended Global Hotels & Resorts, Crestcom, Ipfel, Amadeus Hospitality Business Group - Rms, Le Meridien International Institute, Le Meridien International Institute, Le Meridien International Institute, Forte, Le Meridien International Institute, Le Meridien International Institute.

What skills is Lurdes Enes known for?

Lurdes Enes has skills like Rms, Reservations, Amadeus, Hospitality.

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