Lukas Samuel Jestrabek Email and Phone Number
I am a creative individual both inside and outside of work, finding joy in exploring innovative solutions to challenges. Having dipped my toes in HR admin roles, I've gained valuable insights into organizational dynamics. My professional journey includes extensive experience in providing technical support, troubleshooting, and customer service for Apple products, with a specific focus on the revolutionary Apple Watch—a device with profound implications in the medical field.My passion lies in fostering and maintaining positive relationships, be it with my colleagues or customers. I am driven by the belief that creative solutions are the key to overcoming complex problems. As a quick learner, a team player, and a keen innovator, I thrive on challenges that push me to continually improve my skills. I am excited about the prospect of contributing my unique blend of technical expertise and creative thinking to a new team.
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Technical Support SpecialistCleancloudBirmingham, Gb
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Technical Support SpecialistCleancloud Mar 2024 - PresentLondon, England, United Kingdom -
Worldwide Developer RelationsApple Nov 2020 - Feb 2024Cork, County Cork, IrelandIn my role as an App Reviewer, I ensured apps followed Apple Developer Guidelines on daily basis. I reviewed and tested apps and games for the App Store on various Apple devices like iPhones, iPads, Apple Watches, and Apple TVs. I communicated daily with developers, providing feedback and assisting them through the review process. Additionally, I collaborated with internal teams to solve complex issues and find solutions for developers. -
Emeia Health Support SpecialistApple Feb 2019 - Nov 2020Cork, IrelandI served as the initial point of contact for customers from the Czech Republic. I provided support for medical products, specifically Apple Watch, offering technical assistance and troubleshooting for iOS and watchOS devices. Additionally, I diligently created and maintained customer call logs. My focus was on delivering top-notch customer service by adhering to established procedures while also personalising assistance to meet the unique needs of each customer.
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New Core AssociateUniversity Of Birmingham Aug 2018 - Sep 2018Birmingham, United KingdomAs part of the New Core project at the University of Birmingham, I played a crucial part in facilitating the migration from one HR system to another. This involved the meticulous transfer of employee files, rigorous testing procedures, and ensuring successful delivery of the new HR system. I contributed to a smooth transition by managing the intricate process of moving and organising personnel records, all while collaborating with the team to address any challenges and ensure a seamless implementation. -
Hr Admin Co-OrdinatorNec Group Jul 2017 - May 2018Birmingham, United KingdomAs an HR Administrator, I handled and resolved a variety of HR queries. I implemented a more efficient New Starter Checklist, reducing paperwork by replacing HMRC and other necessary documentation. My responsibilities included processing new starters, leavers, and changes of particulars (COPs), updating employee data in the system, and maintaining personal files. I streamlined the onboarding process by creating new starter packs and sending offer letters and contracts to potential employees.Additionally, I managed employee vetting through Experian, establishing the complete process and providing guidance to business partners and line managers on reviewing reports. Overall, my role contributed to the smooth functioning of HR processes and improved efficiency in onboarding and data management. -
Dms AdministratorPwc Uk Aug 2014 - Mar 2017Birmingham, United KingdomIn my role as a Document Management System Administrator, I played a key part in handling incoming mail by preparing it for scanning. I followed established procedures to scan documents accurately and conducted quality checks to maintain high standards. Additionally, I performed data entry tasks to ensure that all relevant documentation was current and up-to-date within the system.An essential aspect of my responsibilities involved enforcing confidentiality procedures to safeguard sensitive information. I consistently adhered to BSI 10008 standards on a daily basis, ensuring compliance and maintaining the integrity of document management processes. -
Customer Service - Work ExperienceDepartment For Work And Pensions (Dwp) Jul 2014 - Aug 2014In this job experience position in Customer Service at the Department for Work and Pensions, I actively contributed to various tasks such as providing customer service, designing leaflets and advertising materials, and hosting meetings for the public. This opportunity allowed me to gain valuable skills in a voluntary capacity, emphasising my commitment to personal and professional development. -
Customer ServiceHome Retail Group Plc Oct 2013 - Dec 2013Birmingham, United KingdomIn my role at Argos, I was actively engaged in face-to-face customer service, providing assistance and guidance to customers. My responsibilities included computer-mediated order processing, efficiently managing customer orders. Additionally, I took on warehouse duties, contributing to the overall logistics and operational efficiency. A significant part of my role involved offering advice and guidance to customers, aiding them in making informed product selections. This experience strengthened my customer service skills, order processing capabilities, and product knowledge in a dynamic retail environment.
Lukas Samuel Jestrabek Education Details
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English Language And Literature, General
Frequently Asked Questions about Lukas Samuel Jestrabek
What company does Lukas Samuel Jestrabek work for?
Lukas Samuel Jestrabek works for Cleancloud
What is Lukas Samuel Jestrabek's role at the current company?
Lukas Samuel Jestrabek's current role is Technical Support Specialist.
What schools did Lukas Samuel Jestrabek attend?
Lukas Samuel Jestrabek attended South & City College Birmingham.
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