• Undertake daily banking reconciliation• Maintain payroll records and accurately process wages• Responsible for preparing portfolio tax obligations• Manage the integrity of financial reports including balance sheet, profit & loss and cash flow statements to meet company and legislative requirements• Participate in monthly management meeting and provide financial advices and insights for forming business strategies• Oversee banking to manage cash and bank accounts to optimise cash flow for the business

• Handled general enquiries on products, services and managed customer feedback, complaints to ensure high customer satisfactions• Introduced and assisted customers with digital banking solutions and educated them on the benefits of online banking• Built rapport with bank customers by addressing their problems and developed long term banking relationships• Promoted personal banking products and services based on customer needs and met sales KPIs• Led marketing activities both in communities nearby and in the branch to achieve customer acquisition and retention targets• Proactively contributed to team building activities such as sharing useful project experience and transfer skills to other team members (especially with new-starters) to bring them up to speed

• Assisted managers with processing loan requests from individuals and businesses• Supported senior loan processors with due diligence, approval, or rejection of loan applications• Contributed to creating reports and sharing local market intelligence with regional or central headquarters