Investigates and resolve complex customer requests.Liaise with the relevant internal and external parties to manage and resolve all issues related to order fulfilment.Monitor and follow up on pending orders, backlog status and payment.Follow up on delivery status and ensure delivery times are met.Received, prioritized, and processed customer orders; scheduled and released orders for fulfilment

-Maintained functional and orderly building areas to meet all business needs and deliver a professional appeal to customers.-Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.-Set pricing structures according to market analytics and emerging trends.-Assessed, optimized and elevated operations to target current and expected demands.-Liaised with vendors such as Electroland Ghana Limited to build relationships and negotiate deals.-Conferred with customers to understand needs and finalize purchase orders.-Maintained client records and information in the customer database.-Cold calling, Lead generation.

-Made customer outbound calls and also offered support via live chat to help resolve issues partner-drivers encountered on the road.-Made over 50 calls daily calls to gather identify their needs, challenges and why some partner-drivers were not driving.-Ensure awareness of and compliance with policies, procedures, and programs that affect driver-partners.-Collaborated with the Driver Operations team to improve Uber support processes and troubleshoot issues.-Assisted with events and promotions as needed (occasionally off-site, during off-hours or weekends).-Held training and information sessions for driver-partners to educate them on the use of the Uber app.-Volunteered to be a point of contact (POC) for the legal team. Handled issues relating to lost items and spoke to security services such as the police who mostly came to request for information.-Understanding, prioritizing and escalating feedback from clients and feature requests to the managers.-Liaise with company management to support and implement growth strategies focused on customer satisfaction and feedback.-Trained over 1,000 potential and current Driver Partners in under a year; supported supply growth in Kumasi.-Worked together with the competition team on periodic projects to collect data on competition in Kumasi, which was key in helping leaders make key decisions and outperform set targets.-Volunteered to monitor pricing in other means of transport such as taxis in Kumasi to help implement better pricing for the company.-Volunteered to create over 700 pick up spots within a month in Kumasi to help improve the reliability of the Uber app.-Took numerous courses to improve knowledge and performance level.

-Collaborated with customer service team members to assist with product information and provide outstanding service.-Created a stellar customer experience for riders in all interactions.-Facilitated new rider and driver acquisitions within the city.-Introduced new products, services, and features of the Uber app to guests.-Volunteered to establish pull up stands within designated arrears to help increase rider and driver sign-ups.-Promoted products using social media outlets, including Facebook, Instagram and Whatsapp.-Recognized by management for providing exceptional customer service.-Created positive and rewarding client experiences through warm and friendly customer interactions.-Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.-Volunteered to make warm and cold calls to introduce the uber brand to help increase driver and rider sign-ups in my city.

-Rent management and assessment.-Prepared and distributed rent demand notices.-Embarked on a door-to-door education on the essence of paying stool land revenue

-I prepared memos and letters.-Updated the asset register from time to time.-Assisted with the development and coordination of the facility's annual operating calendar.-Served as a tour guide for the stadium.-Assisted in the day-to-day management of the facility.