Luther Mathis Email & Phone Number

Moorestown, Nj

Philadelphia, Pa

• Provided on-site hardware and application support of M*Modal and Medquist speech recognition and digital dictation systems integrated with Hospital PACS.• Diagnosed customer concerns making needed configuration changes remotely when necessary. • Application updates applied to Windows 2003 and 2008 servers after hours to reduce customer impact. • Periodic SQL Database maintenance performed to keep system running properly.• Installed and configured M*Modal and Medquist software on customer workstations running Windows XP, Vista and Windows-7.• Trained input, production and system management users in system operation and report generation including frequently used search query links. • Collaboration with client IT and third party vendors to resolve unusual concerns and planned system changes. • Company targets for response time and satisfaction metrics were met or exceeded using all available resources. • Project responsibilities and daily customer support activities were recorded in the AT-Task and service tracking/billing system. • Remained on-call to expedite troubleshooting concerns to maintain customer productivity. • Customer workflow changes and system upgrade recommendations were provided to the sales team and new solutions were shared with customers. • Small to Medium digital voice systems implemented, integrating existing input devices and patient data when possible. • Participation in large implementations required on-site hardware installation, configuration and testing at each site.

Greater Philadelphia Area

• Installed Digital Voice Systems including telephony connections, direct wire input and output devices integrating the patient information when available.• Provided support for Dragon based speech recognition systems integrated with hospital PACS.• Configured system workflow parameters to meet customer request and provided user training. • Installed software/firmware updates to digital dictation components documenting changes.• Participated in the district on-call rotation of Voice System support to maintain customer up time.• Adjusted technician call levels to meet customer satisfaction and company response targets. • Assisted technicians with complex system issues and new system implementations.• Maintained parts inventory within monthly budget goals.• Contributed to annual technician reviews and training targets.• Successfully lead team to multiple revenue contest trip awards. • Provided sales force with pre-sale support including installation quotes.• Earned district “Hometown Hero” Award for customer vision.• Maintained a 10-75cpm copier and facsimile equipment territory.• Installed and supported stand alone and networked digital color copier/printer systems including color calibration.