Alex Luther Email & Phone Number

Remote

Kent, WA

* Collect, maintain, combine and improve reports from multiple channel partners and sources.* Schedule and coordinate in-store demos with internal staff, vendors and independent contractors.* Review after action reports on effectiveness of demo’s and promotions.* Schedule all Events & Conferences.* Work within assigned budget to coordinate sales strategy.*.

Greater Seattle Area

• Serve as Business owner and project manager for CRM change initiatives
• Gathers business requirements from sales
• Filters, prioritizes and socializes the initiatives
• Works with other functions to surface constraints and find mutually beneficial solutions
• Drives the initiatives to completion
• Manages sales readiness projects – ensures that new products and projects are ready for adoption and engagement with the sales organizaiton

Greater Seattle Area

Gathers customer information to solve the problem which may involve executing existing scripts or writing basic scripts, identifies deeper-level root causes of the issue or systemic patterns among multiple issues, and conducts additional research if necessary. Communicates resolutions in their entirety to escalated customer issues internally and.

Colorado Springs, Colorado Area

Provide member service and/or facilitates product acquisition through various channels.Contributed to enterprise business goals through enterprise referrals and relationship building.Acquired and applied developing knowledge of products, services, and processes. Recognized life events to understand member's needs and provided advice in order to deliver.

Greater Seattle Area

Cultivates a broad understanding of customer business objectives and internal technologies; applies broad knowledge of products and solutions to align to customer needs.Facilitates customer status calls to discuss product upgrades or changes, and understand and document technical issues experienced by the customer with existing products; asks in-depth.

Greater Seattle Area

Wrote and implemented best practice procedures across multiple locations.Trained staff on new software and processes. Worked with CFO, IT, Dept managers and production staff to implement changes.Company Agency Management System administrator.Started migration and training process for new software across companies.Created standardized reports to use across.

Greater Seattle Area

Worked with Business Process Outsourcing team to offshore department. Assisting management of workflow for Internal, Offshore and Temp-hire teams.Worked on-site at India location to train replacement and assure proper implementation of procedures were taking place.Tracked, analyzed and forecasted workflow volumes. Delegated projects and work assignments to.

Education record

Education record